problem windows 7

[commander2001]

im trying to the system optimiz and it seems to not want to run i waited an hr and it still says scanning is there something wrong here?

[detailer]

Sure Sounds Like It

 

Is that the only feature of the program not responding?

[commander2001]

it seems to be the others work fine

[detailer]

Strange Indeed

 

The only feature that balks on my system is Disk Cleaner.Which Computer Optimization setting have you chosen?

[commander2001]

basic setting

[solbjerg]

Hi commander

Are you running it as administrator? (in whatever way one does that in 7)

Cheers

solbjerg

 

 

basic setting

[commander2001]

yes i am i tried both non admin and admin both seem to not work i have a windows 7 x64 system

[detailer]

Well..

 

I do recall,in the past,that if I ran a Diagnose System scan-(the first part being Computer Optimization),immediately following a Maintain Windows scan,the CO scan would be painfully slow-up to five minutes as opposed to @ 15 seconds.Try closing ASC and reopen it,and make the CO scan your first task.If you get that working,you know these are the most critical of settings that you will be changing,correct? So be very prudent here.If you haven't already,I strongly urge you to create a Windows system restore point before you allow ASC to make any changes in your configuration.Let me know what happens.

[solbjerg]

Hi commander

Ok, was it after this new update? - I think I would try an "absolutely clean install" (excuse my French) :-)

Cheers

solbjerg

 

yes i am i tried both non admin and admin both seem to not work i have a windows 7 x64 system

[detailer]

Solbjerg

 

Might be right there.If this was an Admin or UAC issue,I doubt the program (ASC) would run at all.For only one aspect of it to fail seems to suggest a flawed install or version.Commander,can you verify that ASC installed to your x86 Program Files and the version number please?

[commander2001]

3.4.0 it says

[detailer]

Could Be It

 

Did you verify the installation location as x86 Program Files? This is just a curiosity of mine since the new version claims to "optimize win7" I'm looking for the 64bit compatibility here to check against my configuration.We may need to find you the previous version-3.3.4 (which I'm using) and have you perform a complete clean install.

[commander2001]

yes i have done that

[solbjerg]

Hi commander

Could you please tell me what steps a clean install contains when you do it?

I have heard many say that they have done it, but they have then not done what I understand a clean install to be.

 

So please bear with me and don't be offended by my question.

No disrespect intended!!

Cheers

solbjerg

 

 

yes i have done that

[detailer]

OK

 

So it did install as x86? I'm going to search the web for a set-up file for v.3.3.4-unless you have a previous version .exe file on hand.Seems the only alternative left as this clearly appears to be a compatibility issue,at least to me anyway.Forgot to ask-are you running Free or Pro version of ASC?

[detailer]

Commander

 

Set-up for 3.3.4 is here.And no one is trying to insult your intelligence about the "clean" install thing.It is very important that all of the previous version,including the folder are deleted first.Any "leftovers" can corrupt the new install.I recommend Revo for the task.

[commander2001]

i use revo uninstaller so it takes everything out when i uninstalled it

[detailer]

Typing at the Same Time

 

Best of luck friend-I'm out of here because it's "Race Day" Check in later this evening-Cheers!!

[commander2001]

ok well 3.3.4 seems to work fine so i guess it is 3.4.0 has a problem

[solbjerg]

Hi commander

That is true, - it is just that it sometimes leaves the folder behind.

Cheers

solbjerg

 

 

i use revo uninstaller so it takes everything out when i uninstalled it

[detailer]

You're welcome.

[enoskype]

Thanks for the correct approach and help to the user detailer.:-)

 

It is nice to know that some of the prior releases are available and the link you have provided is useful indeed.

 

Cheers.

[smw6180]

So...is there a fix for this, other than re-installing 3.3.4? Or is it being worked on for 3.4.1? I have the identical problem: Win7, 64bit. Started the scan before I left for work, 10 hours later it hadn't done anything at all. This was a clean install (uninstall/regclean/reinstall) of 3.4.0.

[solbjerg]

Hi smw

Ok, but it sounds as if you left out the deletion of the program folder?

An important step in the clean install sequence :-)

Cheers

solbjerg

 

 

So...is there a fix for this, other than re-installing 3.3.4? Or is it being worked on for 3.4.1? I have the identical problem: Win7, 64bit. Started the scan before I left for work, 10 hours later it hadn't done anything at all. This was a clean install (uninstall/regclean/reinstall) of 3.4.0.

[smw6180]

I deleted the folder, just didn't mention it above.

 

It seems to be a problem with 3.4.0. I just want to know if a bug has been found and if it's been fixed in the next version.