HiJack Analysis Report

[Neil101]

hey erm i've never done one of these before, but i just installed the systemcare tool because my computer has been going slow and blocking me from going on some websites, a friend recomended me it so i ran the scans and it says this under the "Security Analyzer" this is the log it made...

 

Logfile of Advanced SystemCare 3 Security Analyzer

Scan saved at 05:41:21, on 26/01/2010

Platform: Windows XP (WinNT 5.1)

MSIE: Internet Explorer v7.0 (7.0.5730.11)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\EDIMAX\Common\RaUI.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\EDIMAX\Common\RalinkRegistryWriter.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\mmc.exe

C:\Program Files\IObit\Advanced SystemCare 3\Awc.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab

O16 - DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab

O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe

O23 - Service: MSSQLServerADHelper - Unknown - C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqladhlp.exe

O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe

O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files\EDIMAX\Common\RalinkRegistryWriter.exe

 

 

Is this normal? Or should i select all and fix selected, i'm not a whiz on computers so i really don't know, thanks in advance :)

[wozofoz]

Please wait

 

hey erm i've never done one of these before, but i just installed the systemcare tool because my computer has been going slow and blocking me from going on some websites, a friend recomended me it so i ran the scans and it says this under the "Security Analyzer" this is the log it made...

 

.........................................................................

 

Is this normal? Or should i select all and fix selected, i'm not a whiz on computers so i really don't know, thanks in advance :)

 

No ! do not select all and fix :!:

 

They are not all problems and some are necessary (didn't a pop-up window tell you this ?)

Please wait for someone to check the file.

While you are waiting you could have a read of Usage of IObit Products :wink:

 

By the way, Welcome to the forum Neil101 :smile:

 

All the best, woz of oz

[Neil101]

No do not select all and fix :!:

 

Please wait for someone to check the file

 

By the way, Welcome to the forum Neil101 :smile:

 

What IObit products do you have or are you interested in ?

 

All the best, woz of oz

 

All the best, woz of oz

 

Thankyou :) I shall wait :)

I downloaded the Advanced SystemCare V3 and interested in trying Game Booster, i believe there your products as i found the link to the forum from there website, hehe

 

Can't belive how awesome the free product is, the full version must be godlike :D

[wozofoz]

A calmer welcome

 

Welcome to the forum Neil101 (again) :smile:

 

My first post was done vey quickly just in case you had the cursor hovering over Delete :wink:

 

I have edited it to welcome you and suggest you have a read of the very informative Usage of IObit Products :-)

 

Someone with the proper knowledge will comment on your report (I am not that person :wink: )

 

All the best, woz of oz

[pyrath]

hey erm i've never done one of these before, but i just installed the systemcare tool because my computer has been going slow and blocking me from going on some websites, a friend recomended me it so i ran the scans and it says this under the "Security Analyzer" this is the log it made...

 

Logfile of Advanced SystemCare 3 Security Analyzer

Scan saved at 05:41:21, on 26/01/2010

Platform: Windows XP (WinNT 5.1)

MSIE: Internet Explorer v7.0 (7.0.5730.11)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\EDIMAX\Common\RaUI.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\EDIMAX\Common\RalinkRegistryWriter.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\mmc.exe

C:\Program Files\IObit\Advanced SystemCare 3\Awc.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab

O16 - DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab

O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_10) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe

O23 - Service: MSSQLServerADHelper - Unknown - C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqladhlp.exe

O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe

O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files\EDIMAX\Common\RalinkRegistryWriter.exe

 

 

Is this normal? Or should i select all and fix selected, i'm not a whiz on computers so i really don't know, thanks in advance :)

 

everything seems to be ok here, i'm not seeing an antivirus program though.

[enoskype]

Hi Neil101,

 

-There is nothing nasty in your PC, but since you are complaining about slowness, please fix some of the startup items which are unnecessary if you are rarely using the main programs of them.

 

Namely:

iTunes\iTunesHelper.exe

 

Bonjour\mDNSResponder.exe

 

QuickTime\QTTask.exe" -atboottime

 

- Update your Java from 1.6.0_10 to 1.6.0_18.

 

- After uninstalling the old versions of java, use JavaRa to get rid of the java clutter.

 

- As pyrath points out, use an Anti-Virus program.

 

- IObit's IObit Security 360 is a good program for anti-malware as a complementary to an A/V program, and there are very useful utilities in it.

 

Cheers.

[Neil101]

Hi Neil101,

 

-There is nothing nasty in your PC, but since you are complaining about slowness, please fix some of the startup items which are unnecessary if you are rarely using the main programs of them.

 

Namely:

iTunes\iTunesHelper.exe

 

Bonjour\mDNSResponder.exe

 

QuickTime\QTTask.exe" -atboottime

 

- Update your Java from 1.6.0_10 to 1.6.0_18.

 

- After uninstalling the old versions of java, use JavaRa to get rid of the java clutter.

 

- As pyrath points out, use an Anti-Virus program.

 

- IObit's IObit Security 360 is a good program for anti-malware as a complementary to an A/V program, and there are very useful utilities in it.

 

Cheers.

 

Thankyou, i will do as you said... I am not using an anti virus programme at the moment i used to have AVG but my computer got something nasty on it and it has basically blocked alot of websites, avg, malwarebytes, the microsoft website and a few others, this means i can't go on msn, i can't update my service pack or get windows updates, i can't update/install any kind of anti virus, any idea what this could be? I could provide screen shots to show you what i mean as i can't describe it well :)

 

Ohh and also i don't know what Bonjour or quicktime is

[enoskype]

Ohh and also i don't know what Bonjour or quicktime is

 

Hi Neil101,

 

Run Startup Manager in Utilities of ASC, and uncheck those and Apply, so they will not start next time you start Windows.

 

You can use any other well known free A/V software.

 

Please provide screenshots so we can better understand what you mean.

 

Cheers.

[Neil101]

Hi Neil101,

 

Run Startup Manager in Utilities of ASC, and uncheck those and Apply, so they will not start next time you start Windows.

 

You can use any other well known free A/V software.

 

Please provide screenshots so we can better understand what you mean.

 

Cheers.

 

Ahh thankyou i have took them off the start up :)

 

I will try to find one that works soon on my pc

 

This is what i mean, when i try to go on http://www.microsoft.com... This happens http://img19.imageshack.us/img19/514/53915646.png

It happens to a few websites, pretty much every anti virus site and a few other random ones i don't use a firewall or anything so i don't know why its doing it, but it has for a few months now

[samr]

Hi Neil101,

Here is info on Bonjour. Be sure to read it to decide if you want to remove or not:

 

http://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

It is very important to run ONE of each of antivirus & firewall.

Do I understand that your computer will not let you download these?

If you do not have any antivirus running, try downloading one from here:

 

http://www.filehippo.com/

 

AVG, Avira or Avast are good choices. You should also have a couple of good anti spyware programs. Give Iobit Security 360 a spin. Make sure you have a good firewall. If you don't have one PC tools firewall Plus is good. Do a search for it.

 

If you can't install anti virus you can try Trend Micro online virus scan, but it may take a while to run:

 

http://housecall.trendmicro.com/

 

Please post back with progress

samr.

[Neil101]

Hi Neil101,

Here is info on Bonjour. Be sure to read it to decide if you want to remove or not:

 

http://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

It is very important to run ONE of each of antivirus & firewall.

Do I understand that your computer will not let you download these?

If you do not have any antivirus running, try downloading one from here:

 

http://www.filehippo.com/

 

AVG, Avira or Avast are good choices. You should also have a couple of good anti spyware programs. Give Iobit Security 360 a spin. Make sure you have a good firewall. If you don't have one PC tools firewall Plus is good. Do a search for it.

 

If you can't install anti virus you can try Trend Micro online virus scan, but it may take a while to run:

 

http://housecall.trendmicro.com/

 

Please post back with progress

samr.

 

Thankyou, i will un install Bonjour as i don't need it :)

 

I can't get any sort of anti virus, http://free.avg.com/ shows the same error message as Microsoft.com does, just says problem loading page.. I tried downloading ZoneAlarm and AVG from download.com and it installed, but then it can't update itself as it has to connect to the server to get the updates i guess, it just says theres no internet connection present so untill i figure out whats "Blocking" these websites i can't use any FireWall/AntiVirus :( Well i do have MalWareBytes but its like a year old because i can't update it unfortunetly

 

I will run that online scan now, thankyou for the link:)

 

Edit: The link didn't work either (http://housecall.trendmicro.com/)

 

I print screened this to show you what i mean better with some awesom paint skills... http://img521.imageshack.us/img521/4884/67329272.png

 

as you can see its only certain websites, anyhting that seems to help get rid of whatever is stopping me going on websites like those is blocked :<

[enoskype]

Hi again,

 

A nasty virus or an other malware may have blocked those sites in the HOSTS file.

 

It is found at:

C:\WINDOWS\SYSTEM32\DRIVERS\etc\HOSTS

 

Open that file with Notepad and check if those addresses are there such as:

 

127.0.0.1 www. microsoft.com

 

and other addresses that you can not connect.

 

Please give feedback, so if it is like that, we can continue.

 

Cheers.

[enoskype]

You can get the updates of the AV and AS softwares from :

 

http://www.majorgeeks.com

 

Cheers.

[Neil101]

Hi again,

 

A nasty virus or an other malware may have blocked those sites in the HOSTS file.

 

It is found at:

C:\WINDOWS\SYSTEM32\DRIVERS\etc\HOSTS

 

Open that file with Notepad and check if those addresses are there such as:

 

127.0.0.1 www. microsoft.com

 

and other addresses that you can not connect.

 

Please give feedback, so if it is like that, we can continue.

 

Cheers.

 

Hey, thankyou for the fast reply, in that folder there was 2 hosts files...

 

1 containing this...

 

#

# This file has been automatically generated for use by Microsoft Internet

# Connection Sharing. It contains the mappings of IP addresses to host names

# for the home network. Please do not make changes to the HOSTS.ICS file.

# Any changes may result in a loss of connectivity between machines on the

# local network.

#

 

#192.168.0.1 PC1.mshome.net # 2014 11 0 9 23 19 24 359

 

and the other containing

 

127.0.0.1 localhost

 

does that look normal?

[wozofoz]

On-line scan maybe

 

Thankyou, i will do as you said... I am not using an anti virus programme at the moment i used to have AVG but my computer got something nasty on it and it has basically blocked alot of websites, avg, malwarebytes, the microsoft website and a few others, this means i can't go on msn, i can't update my service pack or get windows updates, i can't update/install any kind of anti virus, any idea what this could be? I could provide screen shots to show you what i mean as i can't describe it well :)

 

Ohh and also i don't know what Bonjour or quicktime is

 

Windows Update:

Launch Internet Explorer (not FireFox ) and paste the following address in the Address Bar. If a pop-up windows asks Do you want to allow this address to open a program on your computer (or something like that) say Yes.

This should take you straight to the Windows Update site.

 

hcp://services/centers/update

 

Good luck :smile:

 

All the best, woz of oz

[Neil101]

Windows Update:

Launch Internet Explorer (not FireFox ) and paste the following address in the Address Bar. If a pop-up windows asks Do you want to allow this address to open a program on your computer (or something like that) say Yes.

This should take you straight to the Windows Update site.

I made this a ShortCut on my computer as it is easier to use.

 

hcp://services/centers/update

 

Good luck :smile:

 

All the best, woz of oz

 

Thankyou i did this and it says an internet connection is required and when i click connect now i get this...

 

Internet Connection is Required

 

 

Internet Connection Could Not Be Established

 

There was a problem in connecting to the Internet. To attempt to connect again, click Try Again.

 

Show me networking troubleshooters

 

Try Again

 

Just saying theres no internet present at all, although there is

[enoskype]

does that look normal?

 

Yes it does look normal Neil.

Lines with # infront are for information.

 

Cheers.

[Neil101]

Yes it does look normal Neil.

Lines with # infront are for information.

 

Cheers.

 

Ohh alright and even the one with just "127.0.0.1 localhost" in is normal and should be like that?

 

Thanks in advance

[So_sad]

Hi Neil ;

 

You do have an onboard firewall by nVidia , by the way, so let's make sure it's not acting up by disabling it :

 

Click on "Start" - "Run" and type (or copy/paste) the following line into the box then click "OK" :

 

services.msc

 

That will bring up a window with a list of Services on your machine. Locate this one :

 

ForceWare IP service

 

- Double-click on it ;

- In the box that opens, change the Start up type option to "Disabled" and click "OK".

- Exit your way out and restart your computer.

- Try those sites again.

 

If that didn't help, let us know and we'll figure out a way to get you an antivirus. Could you just try and see if this site works for you ? :

http://www.senduit.com/

If it loads, we can get you some tools, if needed.

 

====

[Neil101]

Hi Neil ;

 

You do have an onboard firewall by nVidia , by the way, so let's make sure it's not acting up by disabling it :

 

Click on "Start" - "Run" and type (or copy/paste) the following line into the box then click "OK" :

 

services.msc

 

That will bring up a window with a list of Services on your machine. Locate this one :

 

ForceWare IP service

 

- Double-click on it ;

- In the box that opens, change the Start up type option to "Disabled" and click "OK".

- Exit your way out and restart your computer.

- Try those sites again.

 

If that didn't help, let us know and we'll figure out a way to get you an antivirus. Could you just try and see if this site works for you ? :

http://www.senduit.com/

If it loads, we can get you some tools, if needed.

 

====

 

Hello, thankyou for taking the time to read my troubles!

 

I followed your insctructions and it was already set to Disabled, so i set it to automatic, then back to disabled to ensure of it, the problem still persists

 

Ohh and that site does work :)

[So_sad]

Good :wink:

 

Please uninstall Malwarebytes' Anti-Malware from Control Panel - "Add/Remove Programs". Your version is outdated, so you'll need the newer one anyway. You can get a fresh version once you have a healthy connection back (or we'll figure out a way...). Restart the computer after the uninstall, if asked to do so.

 

Now let's get you an antivirus. You can try a few download sites first, to get Avira AntiVir (antivirus, free edition) :

http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html?part=dl-10322935&subj=dl&tag=button&cdlPid=11012914

http://www.softpedia.com/progDownload/AntiVir-Personal-Edition-Download-6527.html

 

If those don't load for you, I have uploaded the free (english) installer for Avira AntiVir Personal Edition here :

http://senduit.com/3ef762

 

It is a rather large file (30MB), so it may take a few minutes.

 

Install the antivirus with default settings. It should update itself when the installation is complete and propose an immediate scan of your machine ; untick the option for the immediate scan, for now. If it doesn't update, just right-click on its icon next to your computer clock (the little umbrella) and choose Update. Once the update starts, you'll get a big popup window with information about their Premium version : you will get that every time the program gets an update and you can simply close it by clicking the "X" or by hitting the "Escape" key on your keyboard.

 

Once the update is complete, double-click on the icon next to the clock (umbrella) and launch a system scan. A report will show up onscreeen when completed : just copy/paste that report here.

*If the update cannot occur because of your connection problems, just run the scan anyway.

 

Good luck.

 

===

[Neil101]

Good :wink:

 

Please uninstall Malwarebytes' Anti-Malware from Control Panel - "Add/Remove Programs". Your version is outdated, so you'll need the newer one anyway. You can get a fresh version once you have a healthy connection back (or we'll figure out a way...). Restart the computer after the uninstall, if asked to do so.

 

Now let's get you an antivirus. You can try a few download sites first, to get Avira AntiVir (antivirus, free edition) :

http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html?part=dl-10322935&subj=dl&tag=button&cdlPid=11012914

http://www.softpedia.com/progDownload/AntiVir-Personal-Edition-Download-6527.html

 

If those don't load for you, I have uploaded the free (english) installer for Avira AntiVir Personal Edition here :

http://senduit.com/3ef762

 

It is a rather large file (30MB), so it may take a few minutes.

 

Install the antivirus with default settings. It should update itself when the installation is complete and propose an immediate scan of your machine ; untick the option for the immediate scan, for now. If it doesn't update, just right-click on its icon next to your computer clock (the little umbrella) and choose Update. Once the update starts, you'll get a big popup window with information about their Premium version : you will get that every time the program gets an update and you can simply close it by clicking the "X" or by hitting the "Escape" key on your keyboard.

 

Once the update is complete, double-click on the icon next to the clock (umbrella) and launch a system scan. A report will show up onscreeen when completed : just copy/paste that report here.

*If the update cannot occur because of your connection problems, just run the scan anyway.

 

Good luck.

 

===

 

hey, i un-installed MalwareBytes, i then downloaded Avira AntiVirus thing through the cnet website, but when i install it i can't register or get updates for it, because all websites like that have been "blocked" and it just says i'm not connected to the internet, it has always been the case with every anti virus programme i have found, i download them from download.com then i install them fine, but can't register or get the updates as they get them from there site i guess, which it won't let me go on so it says theres no internet connection present =(

[So_sad]

That's Ok Neil. You can manually update AntiVir by getting the update here :

http://www.softpedia.com/get/Others/Signatures-Updates/Avira-Antivir-Virus-Definition-File-Update.shtml

 

If you read the text below, it tells you how to do it :

 

- Download the definitions file (it's a .zip file) and save it somewhere on your computer. No need to "unzip".

- Open AntiVir by double-clicking the icon ;

- Click on the "Update" menu up top ;

- Choose "Manual Update" ;

- Browse to where your file is and double-click on it ;

- The update will be done automatically

 

You can then launch a system scan.

 

If you could not get or install the update, just run a scan anyway.

 

===

[So_sad]

Hi again Neil ;

 

I've just noticed a problem with the manual updater :

 

The file you download for updates could be named : ivdf_fusebundle_nt_en.zip

 

There is a problem with that name and AntiVir may not recognize it. The workaround is simple ; just rename the file to this :

 

vdf_fusebundle.zip

 

... and AntiVir will now see it.

 

If you can't see the ".zip" at the end of the file name, that's not a problem, but then make sure you rename it to :

 

vdf_fusebundle

 

(if you can't see ".zip" on the file you downloaded, don't add ".zip" when you rename the file).

 

Good luck.

 

===

[Neil101]

That's Ok Neil. You can manually update AntiVir by getting the update here :

http://www.softpedia.com/get/Others/Signatures-Updates/Avira-Antivir-Virus-Definition-File-Update.shtml

 

If you read the text below, it tells you how to do it :

 

- Download the definitions file (it's a .zip file) and save it somewhere on your computer. No need to "unzip".

- Open AntiVir by double-clicking the icon ;

- Click on the "Update" menu up top ;

- Choose "Manual Update" ;

- Browse to where your file is and double-click on it ;

- The update will be done automatically

 

You can then launch a system scan.

 

If you could not get or install the update, just run a scan anyway.

 

===

 

Hey, thanks again for the reply but i cannot register on that programme, i need to send my data out to them i think and it says no internet connection is there so i can't install it successfully. This is what it shows.. http://img638.imageshack.us/img638/2476/51970080.png