security defence scan

[dblyn]

when i run the deep care scans my pc freezes up everytime it gets to the security defence scan. Ive tried running with that one unchecked and everything is fine. And ive tried running with just that one checked and it still freezes up on me. Any help appreciated.

[Cicely]

Hi dblyn,

 

Sorry for the inconvenience.

 

Please let us know whether you install Firefox and whether you have a Japanese

Operating System.

 

Thanks.

[dblyn]

Yes i do have Firefox. No Japanese.Thanks

[Cicely]

Hi dblyn,

 

Please follow the steps below to help us look into the issue.

 

1) Please download the PassiveDefense.zip from the link below and extract it.

 

http://www.wikisend.com/download/695428/PassiveDefense(log).zip

 

2) Open the extracted folder and double click SecurityDefenseDemo.exe, then click Scan button.

 

3) If your PC freezes up, please find the SecurityDefense_Log.txt in the extracted folder and send it

to us as attachment.

 

Thank you very much.

[dblyn]

Ok i ran it and it did freeze up again, always when it gets to the analyzing BHO?

SecurityDefense_Log.zip

 

from what i can read on there,there seems to be alot of junk sites that i NEVER go to???

[Cicely]

Hi dblyn,

 

Please help us again to look into the issue.

 

1) Please download the PassiveDefense.zip from the link below and extract it.

 

http://www.wikisend.com/download/695...fense(log).zip

 

2) Open the extracted folder and double click SecurityDefenseDemo.exe, then click Scan button.

 

3) If your PC freezes up, please don't not end the process, but open the SecurityDefense_Log.txt , and when you see the SecurityDefense_Log.txt doesn't change, then you can end the process. Please also send the SecurityDefense_Log.txt to us so that we can further look into it.

 

Thanks a lot.

[dblyn]

pc freezes up and requires a restart , how can i do anything after that.

[Cicely]

Hi dblyn,

 

Please send the SecurityDefense_Log.txt to us after you restart your PC.

[dblyn]

didnt i already do that?

[enoskype]

Hi dblyn,

Attach it here in this thread in a post or send by an e-mail for the attention of Cicely referring to this thread, not in facebook.

 

Cheers.

[solbjerg]

Hi dblyn

How are your settings?

Have you immunized against all items in Security Defense? (under details when running a clean-up operation)

Cheers

solbjerg

 

 

pc freezes up and requires a restart , how can i do anything after that.

[dblyn]

I reinstalled windows 7. I ran the program and all worked fine. Then i did all my windows updates and now its back to freezing up in security defence part again. No firefox, this time Ie. I give up,I will just leave the security defence part unchecked. Thanks.