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  • Unwanted Software Installs and Advertisements

    At the beginning of January I purchased all IObit software "Advanced SystemCare Ultimate", "IObit Uninstaller", "Protected Folder", "Smart Defrag" and at the end of the month I purchased "Driver Booster" and "IObit Malware Fighter". I just installed all the software and activated them on my new laptop and noticed some strange things I was not expecting:

    1. I understand "Free" versions having Ads built into the software, but "Registered/Subscription Based" software I did not expect to continue to have these Ads, Is this standard practice for IOBit? Are there plans to remove all advertisements in future releases for Paid/Subscribed versions?

    2. When I installed “IObit Malware Fighter” and "Driver Booster" and connected my laptop to the internet I noticed the following software getting downloaded and then installed without my knowledge and approval:

    IOTransfer
    KeepVid
    Lavasoft Web Companion

    Had to use “IObit Uninstaller" to remove them but it did not completely remove them, and I’m not sure what else got “Automatically” installed I did a quick check and did not notice anything else.

    Is this IObit’s policy to automatically install unwanted software without user approval? Kind of strange that these “Security” type of software would install these unwanted application, Is there a way to “Turn Off/Disable” these automatic application installs?

    I’m worried that going forward that “Additional Software” will be installed without my knowledge or approval.

    Anyone else have this happen or have previous experience with IObit software doing this or any comments/suggestions would be appreciated?

    Thanks

  • #2
    Originally posted by OzTechGeek View Post
    At the beginning of January I purchased all IObit software "Advanced SystemCare Ultimate", "IObit Uninstaller", "Protected Folder", "Smart Defrag" and at the end of the month I purchased "Driver Booster" and "IObit Malware Fighter". I just installed all the software and activated them on my new laptop and noticed some strange things I was not expecting:

    1. I understand "Free" versions having Ads built into the software, but "Registered/Subscription Based" software I did not expect to continue to have these Ads, Is this standard practice for IOBit? Are there plans to remove all advertisements in future releases for Paid/Subscribed versions?

    2. When I installed “IObit Malware Fighter” and "Driver Booster" and connected my laptop to the internet I noticed the following software getting downloaded and then installed without my knowledge and approval:

    IOTransfer
    KeepVid
    Lavasoft Web Companion

    Had to use “IObit Uninstaller" to remove them but it did not completely remove them, and I’m not sure what else got “Automatically” installed I did a quick check and did not notice anything else.

    Is this IObit’s policy to automatically install unwanted software without user approval? Kind of strange that these “Security” type of software would install these unwanted application, Is there a way to “Turn Off/Disable” these automatic application installs?

    I’m worried that going forward that “Additional Software” will be installed without my knowledge or approval.

    Anyone else have this happen or have previous experience with IObit software doing this or any comments/suggestions would be appreciated?

    Thanks
    I am interested in buying the Iobit Driver Booster Program, What you suggest me, should I go for driver booster

    Comment


    • #3
      Originally posted by OzTechGeek View Post
      At the beginning of January I purchased all IObit software "Advanced SystemCare Ultimate", "IObit Uninstaller", "Protected Folder", "Smart Defrag" and at the end of the month I purchased "Driver Booster" and "IObit Malware Fighter". I just installed all the software and activated them on my new laptop and noticed some strange things I was not expecting:

      1. I understand "Free" versions having Ads built into the software, but "Registered/Subscription Based" software I did not expect to continue to have these Ads, Is this standard practice for IOBit? Are there plans to remove all advertisements in future releases for Paid/Subscribed versions?

      2. When I installed “IObit Malware Fighter” and "Driver Booster" and connected my laptop to the internet I noticed the following software getting downloaded and then installed without my knowledge and approval:

      IOTransfer
      KeepVid
      Lavasoft Web Companion

      Had to use “IObit Uninstaller" to remove them but it did not completely remove them, and I’m not sure what else got “Automatically” installed I did a quick check and did not notice anything else.

      Is this IObit’s policy to automatically install unwanted software without user approval? Kind of strange that these “Security” type of software would install these unwanted application, Is there a way to “Turn Off/Disable” these automatic application installs?

      I’m worried that going forward that “Additional Software” will be installed without my knowledge or approval.

      Anyone else have this happen or have previous experience with IObit software doing this or any comments/suggestions would be appreciated?

      Thanks
      Yep, you're right about the spamming from IOBit (what other name is possible for this?). Under the guise of keeping users informed about new products, IOBit spams every user continuously and relentlessly without any user option to decline. I've complained about it to support and they say they'll "pass along my comments" but, of course, it's just lip service. An interesting situation exists here where the "anti-spamming" company spams almost every day to it's paid users (yes, paid users as well as freebies). In addition to the spamming, the advertising language is structured so that you believe there's some kind of update for the software you're using but, you soon find out it's just a scam to get you to buy the next version.
      It's really a shame because the product is excellent; the uninstaller is fantastic and the driver load app is also unmatched as far as I'm concerned. But, I'm to the point where it's time to look for alternatives due to their constant spamming. The company has a fiduciary responsibility here which it isn't practicing so, your choice is to either put up with it or move on.

      Comment


      • #4
        @OzTechGeek,tawari, and kstj :

        Sincerely soffy for my late reply.

        First, IObit will not install any programs with out your authorization. But you may get recommendation as you mentioned. Anyway, you can always decline the recommendation per your needs.

        Perhaps, you treat these recommendations as ads. We are sorry for that. But we really just want to show users that they are other programs that you might be interested. And you can click Hide in action to hide the recommendations.

        For the issue" Under the guise of keeping users informed about new products, IOBit spams every user continuously and relentlessly without any user option to decline", if you mean the newsletter, you can unsubscribe in the Email you got and then you will not get the notice.

        Thanks for your suggestion. I will report all your feedbacks to our product team for consideration. We will try to make improvements.

        Welcome more sugegstions.

        Have a nice day.
        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment

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