ASC Pro Deep Registry Scan - BSOD

[MathR]

Hello,

When running ASC Pro deep registry scan alongside Zone Alarm Free Antivirus + Firewall the computer crashs presenting a BSOD.

Just running the scan will do it, there is actually no action taken on the registry at all. If I open the ASC interface and run a Deep Care Scan with the option "Enable Deep Clean" ticked under settings the computer will crash during the scan stage. There is actually no cleaning done at all. This problem started after I installed Zone Alarm Free Antivirus + Firewall, and by unnistalling Zone Alarm I was able to see that it was the cause of the problem.

I have zipped and uploaded the full memory dump so you can look into it.

 

http://www.crocko.com/E557597949CE40669A5C4F4B74F938FE/memorydmp.rar

[scrd01]

multiple firewalls and AV

 

Hi Math,

looking at your profile you seem to be running multi firewalls and antivirus, suggest you get rid of 1 of them and see what happens.

 

Roy

[MathR]

Ah no, I didn't instal Zone Alarm and Emsisoft + MSE at the same time.

I am no longer running Zone Alarm due to this issue I chose to uninstall it.

[Melvin_Deal]

Hi MathR

 

Ah no, I didn't instal Zone Alarm and Emsisoft + MSE at the same time.

I am no longer running Zone Alarm due to this issue I chose to uninstall it.

 

 

You may perhaps find the Comodo firewall a bit friendlier.

 

Sincerely,

-Mel

Live long and prosper!

[Scannan]

Hi MathR

 

May I suggest that you submit this issue to Iobit Feedback, as it would enable them to investigate it further, and possible resolve the issue enabling users to have a wider choice regarding their preferred programs.

 

You can send it here.... feedback@iobit.com

[MathR]

Hi

I have been sorting this out over PM with Cicely.

I know about Comodo, but I found it hard to use, I had some problems with Comodo and some of my games. The problem actually occurs with the ZA Antivirus + Firewall Free version. So far the devs. weren't able to replicate the issue.

[Scannan]

Hi,

 

I am sorry to hear you are still having problems. I am sure however that the developers will continue to try and resolve it for you.

In the meantime I was wondering if this problem only occurs with Deep Scan and Deep Clean selected.

Have you tried it in simplified Mode with Deep Clean disabled ??.

[MathR]

Hi,

 

I am sorry to hear you are still having problems. I am sure however that the developers will continue to try and resolve it for you.

In the meantime I was wondering if this problem only occurs with Deep Scan and Deep Clean selected.

Have you tried it in simplified Mode with Deep Clean disabled ??.

Hi Scannan,

Thks :)

If I untick "Enable Deep Clean" (pro feature) the problem no longer occurs

[Scannan]

MathR,

 

Thank you, for your reply. At least it is a partial solution. I would however ask you to pass this information on to Cicely, as it may help them to identify the problem and resolve it fully.

I do not want to confuse the issue by passing it to her myself. You can simply reference the thread to her if it would be easier.

 

TIA

[MathR]

Hi Scannan,

I am keeping Cecily updated over PM :)

 

I have been testing this in a Virtual Machine and just found out that Comodo Programs Manager needs to be installed for the crash to happen.

Though and don't think it is directly related with CPM since the problem doesn't happen if Zone Alarm is disabled or if Deep Scan is unticked.

[Scannan]

Thanks Mathr,

 

It is a strange one. Hopefully Cecily and Co. will figure something out. Please let us know if there is any more assistance we give you here.