URGENT: Boot time defrag does not recognize keyboard, keeps computer from booting into Windows

[macg7]

Got a big problem. I configured a one time boot defrag. After defrag is complete, "ESC to exit " is displayed. But there is no response to hitting the ESC key, or any other key Keyboard is OK prior to the defrag, for BIOS etc. It is a USB keyboard. Have rebooted the computer several times but stuck in the same scenario every time. Computer cannot be used like this -- no access to the Windows at all. I just see the boot time defrag screen waiting for an ESC continue. Need to fix ASAP tonight for when user comes in the morning.

[Scannan]

Does your mouse work. If it does then Open the virtual keyboard. If it works then press esc as requested. Then reboot and see if prob is solved. If not use virtual keyboard to access system restore to restore to a time before the prob occurred. if not try booting into safe mode to open virtual keyboard.

[Cicely]

Hi macg7,

 

Thanks for your feedback.

 

To look into the issue, please take a photo to show where it locks.

 

Besides, please check whether you can click "Esc" to exit before it begins to defrag.

 

Looking forward to your reply.