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ASC 8 Free and automatic clean tool problem


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Today i just had an automatic cleaning, wich i didnt even set to happen.

Once it ended, all my personal files of Microsoft office were corrupted, included some programs like Google chrome, is this even possible?

Over the backup function i found the last backup made exactly today, probably before the autoclean but still after i made that backup nothing worked again.

How do i fix that? I lost 1 month of work since i don't have a younger Windows backup.


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Hi TouchAlive,


Could you please kindly describe the situation with more details so that we can locate the issue? Any screenshots will also be helpful.


Besides, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe


Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.


Thanks for your time. :)



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  • 4 years later...
hi touchalive,


this could have happen due to error occurred while windows was performing backup process. If you could provide more details about your error i could have help you with some exact solution.




this topic is 4 years old....don't hold your breath for a reply

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