ASC9 is freezing my system! Only hard reboot (button) possible.

[khmuc]

Hey people! I installed ASC9 on my WIN7 prof x64. Now ASC9 is freezing my system, as soon as it is started! Only hard reboot (button) possible.

Are there known issues and solutions to overcome this situation?

 

Performance Monitor runs ok; if I klick on "scan", some moments later the system freezes and only a hard reboot by pressing the button helps.

Hope somebody has a sulotion!

Thanks

[Scannan]

Hi khmuc

Welcome to the Forum

 

You give very little information regarding your issue, which makes it difficult to assist you.

I will assume that you are running a full scan with all items selected.

 

In order to determine which function is causing the issue you should run the scan items one at a time to see which one is causing the issue.

[Cicely]

Hi khmuc,

 

Please try to scan with ASC under safe mode to see how it works.

 

Result is appreciated. :)

[khmuc]

Hi Scannan, Hi Cicely,

Now I tried to invoke asctray.exe after booting in safe mode. The tray icon comes. A second later ASC pops up with its main window (with the big round scan button in the center) and again two or three seconds later all freezes (no mouse movement, no keyboard response...). I only can reboot hard by reset button.

Whats going wrong?

Now the same with invoking asc.exe, same result!

Any idea?

The ASC-Window comes up with the first 6 scan-items ticked. Can I change any ini-file to change this?

 

[Cicely]

Hi khmuc,

 

Please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

If the zip file is too large to be sent, please upload it to www.wikisend.com and give us the download link.

 

Looking forward to hearing from you.

[khmuc]

Hi Cicely,

thanks for your kind assistance. Attached you find the debug info zip file, generated after a normal boot.

I'll create another debug-zip after bootin in safe mode, perhaps this helps.

See you later...

 

 

[khmuc]

Hi Cicely,

Here the debug-zip after bootin in safe mode.

 

Lookin forward to hearing from you.

[Cicely]

Hi khmuc,

 

Please un-checking Spyware Removal under Care module to see whether the issue will continues.

 

So that we can make sure whether the issue is caused by Spyware Removal or not.

 

Thanks for your time. :)

[Scannan]

Refer to Post #2 where my suggestion to use scan functions individually, would have already identified whether Spyware Removal or any other function is responsible.

[khmuc]

Thanks to your suggestions. There's only one problem: I cannot check or uncheck any scan function, because my system freezes suddenly, when the ASC window comes up!

This is why I asked, if I could change (edit) any ini-file to manipulate the starting behavior of ASC.

Thanks for any advice, I'd like to get ASC working!

 

 

 

[Scannan]

Does this happen also in safe mode??

[khmuc]

Yes, it happens in safe mode, too!

 

[Scannan]

That is very weird. At this point I recommend that you uninstall ASC 9 using Iobit Uninstaller. Be sure to use the powerful scan function to remove any leftovers. Then download the latest ASC 9 from the link in the News & Offers section of the forum. Reinstall ASC9 and see if the issue still occurs.

[khmuc]

I did this already exactly as you suggested, but nothing changed.

But I will repeat this procedure again today... lets look, hope dies last ;-)

[Scannan]

Did you ever have another version of ASC on this pc??

[Cicely]

I did this already exactly as you suggested, but nothing changed.

But I will repeat this procedure again today... lets look, hope dies last ;-)

 

Hi khmucm,

Please take steps below:

1. Please download demo from http://wikisend.com/download/589868/ASC.exe

2. Right click on the ASC system tray icon, select Exit

3. Right click on the ASC desktop icon, select Open File Location to open the installation folder of ASC

4. Delete the original file ASC.exe, then copy and paste the downloaded ASC.exe to the installation folder of ASC

5. Re-start ASC to see whether the issue continues.

If yes, please tell us whether you can see the ASC interface when computer freezes. Please also send back the ASC.log under the installation folder of ASC

Thanks very much for your time.