crash *extremely urgent* :'(

[Scannan]

The link I have given you in the last post is specifically for creating a Bootable Rescue USB, which will simplify things as it is bootable and also you will not need an external cd player

If you can get into the bios area, then that means that your monitor is now working. The monitor not working was the problem.

You should now be able to go into safe mode and do a system restore to a time before the incident, to undo the driver updates which caused the problem

[garyl2013-2]

But I can't because I am not able to boot into window, which is why I cannot go into safe mode in the first place, and since I can't go into window I can create a rescue USB

[Scannan]

You do not boot into normal windows to go into safe mode. Safe Mode loads only the minimum system functions and does not load full windows. In safe mode you can access the restore function.

You need to understand what safe mode is and how to access it on your pc. Google it.

[garyl2013-2]

In window 8 you do log in to safe mode from normal window....that's why I am having so much problems

[Scannan]

I understand. This is a known issue with w8. However there are methods around this for people who cannot open into windows.

See these articles regarding the issue.

Article 1

Article 2

[Scannan]

Try this article also as it refers to the use of a rescue flash drive.

Article

[garyl2013-2]

I know, the thing with link 1+2 is that , I need to go to start up men to enable safe mode and since my window won't boot I cannot to go start up menu,

As for using a rescue disc, since I didn't create one before the crash, now I don't have a rescue disc.

[Scannan]

We are going around in circles. The articles I gave you cover situations to enter safe mode where your windows will not boot.

I have also given you articles on creating a Bootable Rescue disc, so it does not matter whether you created one before the crash.

Is there anybody who is more familiar with pc's who could help you.

The only other alternative will be to reload windows, which will mean losing the data already on your machine.

I am going to PM (Private Message) Iobit to see if they can help with this issue. In fact I am a bit annoyed that they did not get involved in this Topic already other than Cicely's comment in Post #9, seeing as it is most likely that their program caused the issue. I will contact them right now.

[garyl2013-2]

But you know I have to be able to be in window in order to create a rescue disc so how can I create a rescue disc now that I'm unable to boot into window? :(

 

Many thanks for your PM I look forward to any news.

[Scannan]

If you have access to another windows 8 pc you can make a repair and recovery disc on it which you can use on the damaged pc.

See This article.

[Scannan]

Here is a downloadable windows 8 recovery and repair disc.

[garyl2013-2]

Thanks but I don't have access to another window 8 :( the computer I am using right now it's a vista.

 

I also found this neosmart site but they have extremely poor review, people have been saying that their "100% work or money back guarentee" is a scam and will not respond to any refund request despite what it says on the website - read this: http://www.sitejabber.com/reviews/www.neosmart.net

[Scannan]

Stay away from them. If this issue cannot be solved by all the free products and advice....it is extremely unlikely a paid product will succeed.

[garyl2013-2]

I think I'm out of ideas now, I'm taking the laptop to the manufacturer's customer service centre tomorrow :( Thans Scannan for all your help I'll keep you update :)

[Scannan]

I think you should wait for a response from Iobit. May save you time and cash. Because of the time difference you will not see a response until tomorrow. I have sent a PM to them.

[garyl2013-2]

Oh ok then I'll wait , thank you :)

[garyl2013-2]

Any reply Scannan?

[Scannan]

Disappointingly, no. I am very surprised not to have seen a response from Iobit, despite my sending a PM to them.

Maybe you should send a PM (Private Message) to Cicely and reference this Topic to her. You may have better luck seeing as I am only a Moderator.

 

[garyl2013-2]

I did PM her and also requested free online support via their website, will keep you updated. Thanks for all your help scannan! I thought you work for iobit at first .

[Scannan]

I am a volunteer as are all the moderators and admins. Cicely works for Iobit and is the Iobit liaison for the forum.

I hope you will be successful,

[Cicely]

My apology guys!

 

I checked this post every two days and never realized that it already had new pages until I got your PMs. I though the last reply in Page 1 was the newest and had been waiting for updates all the time.

 

The solution I provided was from the developers. Now I am asking them why and what to do next.

 

My bad @Scannan & @gary. The Driver Booster team is working on this problem. I will keep you updated here.

[Cicely]

Hi @gary,

 

My DB colleague has replied to your email just now.

[Cicely]

@gary,

 

Please follow the video http://acer.custhelp.com/app/answers/detail/a_id/35232 to try Alt & F10 combo.

 

And here is more information that may help you: http://acer.custhelp.com/app/answers/detail/a_id/29934/~/use-acer-recovery-management-to-restore-your-system-or-create-recovery-media