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Problem with loading startup software


Vincent Tay
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I have enabled this option and still it get disabled.

 

Hi Vincent Tay,

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

 

Then double click to run this tool on the PC with problem and click "Save report".

 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder.

 

Please send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.

 

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Hi Vincent Tay,

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

 

Then double click to run this tool on the PC with problem and click "Save report".

 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder.

 

Please send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.

 

As requested, here is the file.

 

IObit_Debug_Info.zip - Google Drive

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As requested, here is the file.

 

 

Hi Vincent,

 

From the log, ASC didn't disable the loading of Razer Synapse. Please check whether Avast stopped Razer Synapse.

---------- Run ----------

AvastUI.exe="C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui

=

ManOWarHelper=C:\Program Files (x86)\Razer\Razer_ManOWar_Driver\Drivers\SysAudio\ManOWarHelper.exe /start

Razer Synapse="C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"

 

Thanks.

 

 

 

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  • 1 month later...

 

 

Hi Vincent,

 

From the log, ASC didn't disable the loading of Razer Synapse. Please check whether Avast stopped Razer Synapse.

---------- Run ----------

AvastUI.exe="C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui

=

ManOWarHelper=C:\Program Files (x86)\Razer\Razer_ManOWar_Driver\Drivers\SysAudio\ManOWarHelper.exe /start

Razer Synapse="C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"

 

Thanks.

 

 

 

The Razer Synapse is not disable as listed in the log. However, when I do a SCAN on my system, the Synapse is listed as disable.

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  • 2 weeks later...
I am having a simular problem but it's with Steam service being stopped everytime I run ASC....

 

 

I am having a simular problem but it's with Steam service being stopped everytime I run ASC....

 

 

Hi Caerdic,

 

The issue reported by Vincent Tay is solved now. http://forums.iobit.com/forum/advanced-systemcare/advanced-systemcare-v11/223970-problem-with-razer-synapse

 

Please help us further look into the issue you encountered.

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Then double click to run this tool on the PC with problem and click "Save report".

 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder.

 

Please send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.

 

 

 

 

 

 

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