error code 28

[pedkid]

I am using Driver booster 10 and advanced systemcare 16 pro.

After using these programs, my computer lost connection with the Logitech mouse and keyboard via the Logitech option program.

Driver booster shows error code 28 with unknown - Logitech cordless device.

Another computer showed precisely the same symptoms which had no problem before.

I attached the DP info.

 

db_info_20221204_i.zip

[Cicely]

Hi there,

Error code 28 means that the device is unknown.

Could you please give us the details about this device? It would be much better if you can give us the information of the type and series of Logitech.  A screenshot would be much helpful.

Waiting for your reply.

 

 

[s4lem0nsen]

I am having the exact same problem on 2 computers after using driver booster. I think maybe the chipset driver update via driver booster does this. Now I cant use logi options. On my laptop my only solution was to reinstall windows but i dont want to do that on my dekstop. Any solution here would be helpfull!

[Scannan]

Did you try rolling back the driver to the previous version that worked.

[s4lem0nsen]

Yup doesnt work for me. Seems like it blocks the logitech drivers. It should be really easy to fix as iobit only needs a logitech product with the unify receiver and try driver booster and update their drivers...

[Cicely]

Hi

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.