Scan Failed! Failed to connect to Driver Booster scan server

[Josh Rodgers]

Hey there,

I am a network administrator for a school district, we recently installed a new firewall and now Driver Booster is showing this error: Attention! Scan Failed! Failed to connect to Driver Booster scan server. Please click "OK" to detect and fix the network failure.

Everything was working fine until we switched to the new firewall. I have whitelisted iobit.com and cdn.iobit.com, I can go to iobit.com and download the software, the software installs, but this error shows after it runs a scan. There isn't a network issue, all other websites load fine. I am pretty sure there is a url that I need to whitelist to get this working, does anyone happen to know what it is? I tried en.iobit.com/update/index.php, based off of another forum post I found, but that one is allowed and things are still not working, I'm guessing the url I have is not correct.

If I uninstall the firewall software I can use Driver Booster, so I definitely know my firewall is the culprit.

Any help is appreciated.

Thanks,

Josh

[Scannan]

If you look at your firewall logs, will you not be able to see which address it is blocking, and then whitelist that.

[Josh Rodgers]

Hey there,

That's the thing, I have looked, but under the specific user it says nothing has been blocked. But if I remove my firewall agent from the machine, then Driver Booster works again, so it has got to be something. URL, port, something

Thanks,

Josh

[Cicely]

Hi there,

Could you please let me know which firewall you are using?

Waiting for your reply.