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  • #91
    Starting this morning, I was warned of a Trojan Horse identified with ASC Ultimate 10 by my Avira virus software. I looked into it. The new virus is called: TR/Decep.IObit.EM and it was discovered just a few days ago. The virus name has IObit in it, so, I am wondering if this really is a Trojan Horse in your program??

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    What to do??

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    • #92
      Hi freedomfromfear,

      So sorry for the detection made by Avira and our experts are diligently working on this issue. Also we have contacted Avira to remove this detection.

      To solve the issue temporarily before get it solved,please refer to detailed steps to add IObit products into exceptions for Avira antivirus:

      1. Launch Avira program and turn off Real-time Protection temporarily.
      2. Download ASC from the link and reinstall it: http://www.majorgeeks.com/files/deta...emcare_10.html
      3. Click the Settings icon behind Scan system on the main screen. Another window will pop-up.
      4. Go to ‘PC Protection’, click on ‘Exceptions’under ‘Scan’. Here, please add the following items to be omitted by scanner.
      1) Installation folder.
      By default, the program is installed on Disk C: \ as following:
      C:\Program Files\IObit\ (32bit computer)
      C:\Program Files (x86)\ IObit\ (64bit computer)
      Note: If your program is not installed on Disk C:, please right click on the desktop icon of the program and choose Open file location.
      2) %appdata%\IObit
      3) %programdata%\IObit
      4. Click on ‘Real-Time Protection’, and select ‘Exceptions’ under ‘Scan’. Here, please also add the same items as above to be omitted by Real-time Protection.

      Thanks for your understanding.
      IObit Support Team --
      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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      • #93
        Thanks, http://forums.iobit.com/member/8413-cicely,

        But, firstly, you did not refer to me by my proper name, which is freedomfromfear, not renodos500, and, secondly, you did not attend to my question as to why Avira would name the detections using IObit in the title of the detection. Additionally, this morning, I received numerous new detections for all my IObit products, each with a different name, please look at the attached picture, and, get back to me with your complete answer. Thank you.

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        • #94
          Hi freedomfromfear,

          So sorry for my mistake.

          The items in your screenshot that marked with yellow exclamation were files for boot-time record and it seems that most files of our program have been detected.

          Please take detailed steps in our previous post to add IObit products into exceptions for Avira antivirus as a temporary solution.

          Thanks for your understanding.
          IObit Support Team --
          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

          Comment


          • #95
            No problem, Cicely. My bigger concern is how/why Avira would label all these different detections with a separate name and use IObit in the name, especially if they are not a threat. Can you assume me that these are not real threats? I have already added the whole IObit folder in the exceptions so Avira would stop detecting the IObit suite of programs, but I remain a bit concerned about the detections and surprised that Avira is detecting all of your programs. Please assure me that I am safe with the IObit programs I am using. Thanks!

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            • #96
              Originally posted by freedomfromfear View Post
              No problem, Cicely. My bigger concern is how/why Avira would label all these different detections with a separate name and use IObit in the name, especially if they are not a threat. Can you assume me that these are not real threats? I have already added the whole IObit folder in the exceptions so Avira would stop detecting the IObit suite of programs, but I remain a bit concerned about the detections and surprised that Avira is detecting all of your programs. Please assure me that I am safe with the IObit programs I am using. Thanks!

              Hi freedomfromfear,

              Please be assured that our products are absolutely clean. We will continue to contact Avira to solve this issue.

              Much appreciated for your patience and time.
              IObit Support Team --
              If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

              Comment

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