Hello Everyone,
Before reporting false positives, please read the following guidelines and requirements, and provide us with the requested information as below:
1) Save a scan log first and post it here.
Please use the latest version of IObit Malware Fighter to run a scan. This will help us know the detailed information of the scan result.
Scan Log Example:
IObit Malware Fighter
OS: Windows 8
Version: 2.4.1.15
Define Version: 1383
Time Elapsed: 00:19:53
Objects Scanned: 66821
Threats Found: 1
Save Time: 20/10/2014 13:54:27
|Name|Type|Description|ID|
Trojan.Generic, FILE, C:\Program Files\tixati\errorreporter.exe, 4123518
2) Upload and scan the reported file (take errorreporter.exe for an example) mentioned in the scan log to Virus Total and give us the report link.
How to upload and scan a file at VirusTotal
Go to Virus Total
• Click Choose File
• On the left of the window that opens click My Computer
• Open (C:)
• Find the reported file according to the full path in the scan log
• Double click the file name, and it will disappear in the VirusTotal box.
• Click Scan it! and wait (you may be in a queue)
• When the scan has finished, copy the address from the address bar to post here.
3) Zip the reported file (take errorreporter.exe for an example) with password "infected", update it to Wikisend, and give us the download link.
Our specialists are unable to make a conclusive analysis without a sample.
Our IObit Specialist Team will do further investigation and reply to you with a result ASAP.
Thank you.
Before reporting false positives, please read the following guidelines and requirements, and provide us with the requested information as below:
1) Save a scan log first and post it here.
Please use the latest version of IObit Malware Fighter to run a scan. This will help us know the detailed information of the scan result.
Scan Log Example:
IObit Malware Fighter
OS: Windows 8
Version: 2.4.1.15
Define Version: 1383
Time Elapsed: 00:19:53
Objects Scanned: 66821
Threats Found: 1
Save Time: 20/10/2014 13:54:27
|Name|Type|Description|ID|
Trojan.Generic, FILE, C:\Program Files\tixati\errorreporter.exe, 4123518
2) Upload and scan the reported file (take errorreporter.exe for an example) mentioned in the scan log to Virus Total and give us the report link.
How to upload and scan a file at VirusTotal
Go to Virus Total
• Click Choose File
• On the left of the window that opens click My Computer
• Open (C:)
• Find the reported file according to the full path in the scan log
• Double click the file name, and it will disappear in the VirusTotal box.
• Click Scan it! and wait (you may be in a queue)
• When the scan has finished, copy the address from the address bar to post here.
3) Zip the reported file (take errorreporter.exe for an example) with password "infected", update it to Wikisend, and give us the download link.
Our specialists are unable to make a conclusive analysis without a sample.
Our IObit Specialist Team will do further investigation and reply to you with a result ASAP.
Thank you.
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