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Hi RBP22, Sorry to hear that. Could you please let us know the name of Trojan that you mentioned? If anything happens again, please send us the related screenshots so that we can help you further. Perhaps, it is mistanding. If you are really afftected, it is not so easy to make everhthing fine.😉

Very sorry that we missed the email. Now we've forwarded it to our technicians for further checking and will get back to you as soon as possible via that email. Sorry again.

Thanks for your suggestion. We've recorded it for further consideration. Have a nice day!

Hi jmtcesnz.co.nz， Sorry to tell you that it takes a long time to take changes. But you know it needs different deparments to discuss and make decisions. I keep on recording your feedabcks, and IObit value users voice. Give us some time, we will make improvements. iTOP VPN is from our partner and it is 100% safe. Please do not worry. You can remove it or keep it as per your needs. Thanks for your understanding.

Hi there, Sorry to bother you again. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. Waiting for your reply

Special thanks to Advanced SystemCare Ultimate 15 volunteer translators below: Arabic/عربى: lculator zaloom Bulgarian/Беларуская: Lyuben Panchev Simplified Chinese/简体中文: Li Dai Traditional Chinese/正體中文: alan@tw Croatian/Hrvatski: Petar Metić Czech/Čeština: Lukáš Spurný Danish/Dansk: Jørn Runge Dutch/Nederlands: Kris Van Damme Finnish/Suomi: Veikko Muurikainen Flemish/Vlaams: Chris Verberne French/Français: Frédéric Dectot, JeuMeu, Roland LALIS Georgian/ქართული: Nacho Lomidze German/Deutsch: Hans-Juergen Koppatz, Karl-Heinz Grabatin Greek/Ελληνικά: Stathis Doukas Hebrew/עברית: Eli Ben David Hungarian/Magyar: Brechler Zsolt Italian/Italiano: Claudio Birello Indonesian/bahasa Indonesia: Purwo Adi Nugroho Japanese/日本語: Nagai Tsuneo Korean/한국어: JaeHyung Lee Malay/Bahasa Malaysia: Markflynn Norwegian/Norsk: Thor Stange Polish/Polski: Fresta Portuguese(PT-BR)/Português (Brasil): IGOR RUCKERT Portuguese(PT-PT)/Português (Portugal): Fernando Santos Romanian/Română: Cosmin Marian Barna Russian/Русский: Sergei Okhrimenko, Dmitry Fedorenko, Виктор Алиев, M Weitz Serbian (Cyrillic)/Српски (ћирилица): Ilija Komljenović Serbian (Latin)/Srpski (latinica): Ilija Komljenović Slovak/Slovenský (Slovak): dedko58 Slovenian/Slovenščina: Marjan Mirai Spanish/Español: miquel costa Swedish/Svenska: Annelie Pernheden Turkish/Türkçe: Kamil BODUR, Enis Özsaruhan Ukrainian/Українська: Rid Destro Vietnamese/Tiếng Việt: Tony Nguyễn

Hi Old.Calgary.Dud, Thanks for contracting IObit. Sorry to hear that. I will report your feedabck to our product team and we will keep on improving. Could you please send us the related screenshot to show the popup ads that you mentioned so that we can make improvements? Looking forward to hearing from you.

Hi KadKat, Sorry to hear that. To help you find the order, please supply one or more of the following information to me by PM or get quick online help from https://www.iobit.com/en/onlinefeedback.php - Reference number of the order; - Name or Email filled in the order; - First 4 digits and last 4 digits of the card used; - A copy of your payment records. Looking forward to hearing from you.

Can you boot your PC in safe mode?

Hi Woko1754, Very sorry for the issue you encountered. It is a bug. We'll fix it in future versions. Currently, please follow the steps below to solve the issue. Click the Options icon on the top right corner of the main screen to choose Settings > find Junk File Clean > uncheck the option Windows App Cache > click OK button. ASC will not clean Microsoft Flight Simulator 2020 any more.

Hi Redsfan, Thanks so muh for your warmhearted reply. 😉

Hi Gerhard, Sorry for my late reply. Do you encounter any error messages? If yes, please take a screenshot and send it to us. Guide for taking screenshots can be found on http://www.take-a-screenshot.org/ Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience

Hi Gross Bloatware， Sorry for my late reply. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.You untick the checkbox for iTOP VPN if you do not want it when you install IObit Programs. You can find the chexkbox at the left concern of IObit programs' installtion windows.I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.I totally understand your concerns.Thanks for yur understanding.

Hi Thomas MILLER, Sorry for my late reply. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection. If you meet any issues about the program, please get hep from https://www.itopvpn.com/support Have a rgeat day.

Hi Matt W, Sorry for my late reply. You untick the checkbox for iToP VPN if you do not want it when you install IObit Programs. You can find the chexkbox at the left concern of IObit programs' installtion windows. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. I totally understand your concerns. Thanks for yur understanding.

Hi J. Dough, Sorry for my late reply. Is everything fine now? If not, please get quick online help here https://www.iobit.com/en/onlinefeedback.php Or send me the related screenshot to show the precise issue by PM. Have a great day.

Hi sjwt and Redsfan, Sorry for my late reply. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.If you do not want it, please uncheck the checkbox from some apps when you install that app.I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. I totally understand your concerns. Thanks for yur understanding.

Hi jmtcesnz.co.nz and Sir_George, Sincerely sorry to hear that. I totally understand your concerns. I have reported all of your feedabcks to our product team and hope there will be changes. By the way, you can wlays untick the item you do not want. Thanks for yur understanding.

Thank you for your suggestion.

Hi Sorry for the issue you encountered. Please send us the following information via the email feedback@iobit.com so that we can further check it. Download the tool from http://testdemo.iobit.com/InfoHelper.exe Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thanks you.

Hi there, Could you please check whether you can download it from https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe？ I hope it works.

Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi there, Thank you for choosing Driver Booster. However, we are afraid that there is no such an option. You can disable auto-update in Settings. If it is not the one you want, you can ignore this update when it is provided in Driver Booster. Wish you all the best.

Hi Roninator2, Sorry to miss you post. Yes, Protected Folder can only protect the the local files/folders on a PC that installed Protected Folder. I will report your suggestion to our prduct team for consideration. For the issue " Second is that the file is essentially locked down and cannot even be copied.", you can set the settings of Protected Folder to hide or Deny read access as per your needs. For the backup issue, is it possaible to send us the related screenshots so that we can make improvements. Looking forward to hearing from you.

Hi chaodziejg， Sorry for my late reply. Please ensure that your network is correct and then download the program from https://www.iobit.com/en/products.php again I did a test and it is ok to downlaod. Have a great day.