Cicely

Hi there, You can click the arrow to change the type of disk.

Hi Baoover， Thanks for your feedback. IObit Malware Fighter can detect Wannacry virus. For the situation you mentioned, please zip the sample with the password infected and send it to us for analysis. ( Maybe it is new variant download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience. Looking forward to hearing from you.

Hello, Sorry to hear that. Does the issue happen every time? If it does, please send us the related screenshot to show where it locks. Guide for taking screenshots can be found on http://www.take-a-screenshot.org/ Please also tell us the operations you took with our program before you encountered this problem and download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.

Hi joinit, Sorry to hear that. What happened? Please describe the whole issue more clearly with a related screenshot. Besides, our products are 100% safe and secure. There should be some misunderstandings. Looking forward to hearing from you.

Hi Sorry for the issue you encountered. Please download and reinstall the latest version of ASC Ultimate from the link below to check again. https://cdn.iobit.com/dl/asc-ultimate-setup.exe And please choose the third option "Add to Ignore List" in the popup window to add the file to the ignore list. Then this file will not be reported again. Wish you a nice weekend ahead~

Könnten Sie uns bitte weitere Details zum Fahrer geben? Die Download-URL dieses fehlenden Treibers wäre sehr hilfreich.

Hi I am sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi Baoover, Sorry for my late reply. Please upload the suspicious file to https://www.sendspace.com/ and send us the link by PM for analysis. Looking forward to hearing from you.

Hello, Thank you for contacting IObit. T Could you please tell us why you do not want IObit Uninstaller? Does it bring you any inconvenience? By the way, you can remove IObit Uninstaller refer to https://www.iobit.com/en/allfaq.php#a1d33d0dfec820b41b54430b50e96b5c Looking forward to hearing from you.

Hi Baoover, Can you upload the suspicious file to https://www.sendspace.com/ and send us the link to get it for analysis? Looking forward to hearing from you.

Hello, Sorry for the problem. Could you please send us your email address by PM so that we can further check it for you?

Hi there, Since the environment of each PC is not the same, the cause of the same problem may differs. If you want us to help you find a solution, it would be much better for you to get information with the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe and then send us the log. We will try our best to find a solution asap.

Hi Baoover, Sorry for my late reply. Please tell us the name of the malware you mentioned. Then, we can collect the sample to let IMF can remove it in the future. Or any screenshots of the malware will be helpful. Guide for taking screenshot. http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm Looking forward to hearing from you.

Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hello, Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

Thank you so much for the file. We will check it.

Hi jayd, Please just click "X" to close the window you mentioned. I will report your feedback to our team and we will keep on improving.

Hi Typhoon_Six, Happy to hear that you are satisfied with our program. Welcome your suggestions and feedbacks. Have a great day.

Hi Peter Shane, Happy to hear that you are interested in our programs. Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code. If you are still interested, please get help at support@iobit.com Have a great weekend.

Hello hapEcat, Sorry for my late reply. If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats. https://www.iobit.com/downloadcenter.php?product=iu-dl If the issue repeats, please follow the steps below to help us look into the issue: 1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe 2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop' 3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop. 4. Send that file iu_logs_ YYYYMMDD.log to us. Thank you very much and looking forward to hearing from you.

Hello CaptainBreakfast, Sorry for my late reply. I will report your feedback to our team for consideration. By the way, you can always refuse to install anything unwanted.

Hello guys, You can deny installing the unwanted programs. You can close the popup with the "X" and refuse to install it. If you install anything unwanted, you can remove it by IObit Uninstaller. 😀

Hi Please provide us with your license code to this email address feedback@iobit.com for further checking. Nice day~

Hi Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.