Cicely

Hi Do you mean you want to change the temperature or the alarm sound of the temperature? Looking forward to hearing from you.

Hi Sorry for the issue you encountered. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the file IObit_Debug_Info.zip to us via the email address feedback@iobit.con for further checking. Thank you.

Hi eclipse and Jameswalter, Sorry to miss your questions. Is everything fine now? If not, please ensure you have the latest IObit Malware Fighter 9.2 from https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe If you still can not update database in the atest version, please download the tool from http://testdemo.iobit.com/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.

Hi Marcelo Star, Sorry for my late reply. If you want to have a license code for 8 PCs, please write to imfsupport@iobit.com so that we can give you a special discount. @all, for special requirements, please get online help from https://www.iobit.com/en/onlinefeedback.php

Hi mr bruce, Thanks for your questions. If you renew a license code, the service time will be added on your original one. E.g: Original license code is valid to 2023-04-25. After renewal, it will be valid to 2024-04-25.

Hello Romis Hudda, Please do not post similiar posts or it may delay our reply. I have repied the issue in your another post.🥰 Thanks for your understanding.

Hi Romis Hudda, Thanks for your suggestion. But currently not all license codes are lifetime. If you want lifetime license codes, please get help from support@iobit.com.

Hi mrwillie_llewis_1969, Sincerely thanks for your suggestion. I will report it to our product team for consideration. Welcome more suggestions. Have a great day.

Hello jamcquik, Sorry for my late reply. Please send me the payment screenshot and order reference and purcahsing Email by PM if possaible so that I can help you locate the order and help you out of the issue.

Hello Devin Freeman, Sorry for my late reply. I have replied your PM and solved your issue. Have a great day.

Hi there, Sorry for the inconvenience. If possible, please kindly take a screenshot to show us the IObit Software Updater screen and send it to support@iobit.com. Thank you for your time.

Hi there, Sorry for the inconvenience. We will keep adding programs to our database. Thank you for your understanding.

Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi there, Did you enter your system successfully? If not, we need your help for the analysis. However, Driver Booster basically is not supposed to influence PC's speed.

Hi Zippy44, Sorry to my late reply. Please kindly send us the related screenshot to show the situation you mentioned so that we can help you futher. Looking forward to hearing from you.

Hi Nik_Rocky, Thanks for your sugegstion. I will report it to our team for consideration. By the way, please send me PM to let me know which program you want a lifetime license code. ( We can supplyy lifetime license code separately) Looking forward to hearing from you.

Hi Rogisok, Sorry for my late reply. Please kindly send us the related screenshot to show the situation ou mentioned so that we can help you futher. Looking forward to hearing from you.

Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hello, Please kindly let us know if you still encounter the same false detetcion with the latest version. Thanks for your kind understanding.

Hello, The false detection should have been removed in our latest IObit Uninstaller v11.6.0.7. Kindly download it from the link below to see whether is still an issue. https://cdn.iobit.com/dl/iobituninstaller.exe Thanks for your kind understanding.

Hi, Our product does not cause this kind of issue. You can uninstall our product and reinstall it to check again. If the issue does not appear after you uninstall our product and appear again after you reinstall it, please follow the steps below to send the debug file to us via the email address feedback@iobit.com so that our technicians can further check it. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thank you.

Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi there, Sorry to hear that. Could you please check whether the problem is fixed if you download it from the following link? https://cdn.iobit.com/dl/smart-defrag-setup.exe I guess this will be helpful.

Hi there, Did you still get the green screen after you reboot your PC?