Cicely

Hi Very sorry for the issue you encountered. Are there any error messages? If yes, please take some screenshots and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm And please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com for further checking. Thank you.

Hi Frekin, Sorry for my late reply. The promotion about spepopud.exe has been stopped. Thanks for your feedabck. Your views are always valued.😉

Hi (B) Do you mean our product does not clean the junk files and privacy traces left by the portable browsers? If yes, please tell us the name of the portable browsers. Regarding (C) and (F), please provide us with more details so that we can further improve our products accordingly. Thank you.

Hi angry-excustomer, Thanks for your reply. Can you send us the related screenshots to show the pupup that you mentioned so that we can check it and make improvements? Looking forward to hearing from you.

Hi Thanks for your valuable suggestions. We've recorded the suggestion A, D, and E for further consideration. Regarding the suggestion B, C, and F, I am not very clear about them. Please provide us with more details. Thank you. Nice day~

Hi Lipjam, Thanks for your feedabck. Please uninstall your current IObit Malware Fighter. For the password for Safe Box, please open Safe Box and click Forgot Password to get the password. After that, please re-install the latest IMF v9.3 from https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.

Hi FAM10, Thanks for testing this new big version of ASC and thanks for your detailed feedback. We are sorry that currently, ASC only supports scanning the current user account in the features Shortcut Fix, Startup optimizer, and Disk Cleaner. We've recorded your suggestions of supporting all user accounts for future consideration. Regarding the "Cookies to delete" issue, please provide us with some relevent screenshots about CCleaner and ASC for further checking. If possible, please provide us with the whole 500 cookies listed in CCleaner. Regarding the issue of "Shortcut Fixer it appears several valid shortcuts as invalid", please also provide us with some relevent screenshots. And please follow the steps below to send us the debug file via the email feedback@iobit.com for further checking. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thank you.

Hi ASC will fix the system weaknesses according to the recommendation displayed in the scan result window. After you select the items in the scan result window, please click the Fix button, then ASC will fix the items you selected. The attached 3 pictures are just for your reference. Nice day~

Hi We're sorry for the issue you encountered. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com, then we can further check the issue. Thank you.

Hello, To solve your issue, please take the steps as follows: 1) Please uninstall your current Smart Defrag. 2) Please download and install the latest Smart Defrag from https://cdn.iobit.com/dl/smart-defrag-setup.exe 3) If any issues happens, please download the tool from: http://testdemo.iobit.com/SDInfoHelper.exe Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into. Looking forward to hearing from you.

Hello Fix-It, Happy to hear from you. Have you tried to remove it by our IObit Uninstaller. Please try IObit Uninstaller to remove it. If you still have any other issues, please feel free to tell me. Have a great day.

Hi guys, Sorry for my late reply. I have reported your feedabcks and suggestions to our team and they valued your feedbacks. The ads has been stopped. Welcome your suggestionss and backs. Your views are always important. Have a great day.

Hi guys, Sorry for my late reply. I have reported your feedabcks and suggestions to our team and they valued your feedbacks. The ads has been stopped. Please check it. Welcome your suggestionss and backs. Your views are always important. Have a great day.

Hi guys, Sorry for my late reply. I have reported your feedabcks and suggestions to our team and they valued your feedbacks. The ads has been stopped. Please check it. Welcome your suggestionss and backs. Your views are always important. Have a great day.

Hi guys, Sorry for my late reply. I have reported your feedabcks and suggestions to our team and they valued your feedbacks. The ads has been stopped. Welcome your suggestionss and backs. Your views are always important. Have a great day.

Hi guys, Sorry for my late reply. I have reported your feedabcks and suggestions to our team. The valued your feedbacks and sugegstions. The popup has been stopped. Welcome more sugegstions and feedabcks. Have a great day.

Hi Dave MacT, Thanks for your reply. Please kindly describe the situation "There is a conflict between the IObit security and the NORDvpn security." more clearly with related screenshots so that we can know the issue better. Please also download the tool from http://testdemo.iobit.com/InfoHelper.exe Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is save d. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. By the way, please ensure you have all the programs have the latest version and database. Looking forward to hearing from you. Thank you for your patience

Hi there, We are really sorry for the problem. But your understanding is highly appreciated. Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

HI there, Thank you very much for choosing iObit. We have contacted Avast for this detection, hoping they can reanalyze the file and remove the detection very soon. At the same time, our product team also want to deal with this detection on our end. We hope the good news comes soon.

Hi Mike, The license code will also be good for 3PC after you renew it. All the best and cheers~

Hi All, IObit Uninstaller v12 is available now!! Check it out and enjoy the new features. 1. Download Now Download IObit Uninstaller 12 2. Send your Feedback - E-mail us your suggestions or comments directly: iufeedback@iobit.com - Join discussion on our forums. 3. Share IObit Uninstaller v12 with your families, friends, and colleagues 4. What's new: + Enhanced Powerful Scan to scan 20% more residual files and privacy traces + New software filter feature can smartly filter the programs to be uninstalled as per your needs (e.g., filter by a specified disk drive) + More powerful File Shredder adds multiple shredding methods for more thorough and irrecoverable file shredding + Smarter software update prompt prevents users from being disturbed + Optimized UI for better high-resolution display + Two skins: dark and light + Supported 39 languages 5. Description： IObit Uninstaller is a perfect uninstall tool, which provides an easy and secure way to thoroughly remove unwanted programs, malicious/ad browser extensions as well as Windows Apps, giving you a clean PC and a secure & smooth online surfing experience. Effortless Uninstall & Thorough Cleanup IObit Uninstaller not only does a fantastic job when performing a normal uninstall but also outgrows the basic uninstall feature by easily getting rid of bundleware and stubborn programs. As the first uninstall utility that comes up with the idea of bundleware removal, IObit Uninstaller adopts advanced algorithms to detect bundleware when it is just installed, helping you uninstall all unwanted bundleware conveniently and timely. The unique Stubborn Program Remover supports removing 2000+ stubborn programs and ensures all leftovers are removed thoroughly just like they've never existed. In addition, Force Uninstall+ helps you uninstall programs that cannot be uninstalled in a routine way due to missing uninstall registries or built-in uninstaller errors, and clean all related files easily. Real-Time Install Monitor Install Monitor provides a safe way to keep tabs on program installation. It records startup items, system services, scheduled tasks, DLL registrations, and other items created during the installation process for future thorough uninstall of the program. Intelligent Software Health Software Health intelligently monitors your software's health and gives you the power to manage hidden software permissions, block disturbing popup notifications, clean unneeded setup files, and remove malicious software & browser extensions, which makes all your software run smoother and also reduces security risks. Powerful Tools Leaving aside its pivotal uninstall and cleanup features, it's still a worthy candidate among numerous software updaters and file shredders. Software Updater keeps your installed programs always up-to-date automatically. File Shredder now supports multiple shredding methods for more thorough and irrecoverable file shredding. In Short IObit Uninstaller is an all-in-one uninstall utility to thoroughly uninstall any unwanted programs, browser extensions, and Windows Apps, as well as bring you a cleaner and safer PC. We look forward to receiving your feedback on this new version.

Hi PowerPro, Thanks for your feedback. Our technicians have found out the cause of the issue and will fix it in the next version of ASC 15.6 which will be out soon in early September. Currently, please do not select the item Registry Clean under Care tab and under AutoCare module in Settings when you do a scan and fix. Should you encounter any other issues or have any questions about our products, please just let us know. Have a nice day~

Hi AnnAS, Sorry for my late reply. It is a false positive. It has been solved. If you have any other issues, please feel free to tell me.

Hi eviscerator, Sorry for my late reply. Sorry for the issue you encountered. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP.Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma. http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program https://www.bloomberg.com/press-releases/2019-09-17/ninth-circuit-rules-that-enigma-software-can-proceed-with-its-lawsuit-against-malwarebytes-for-anticompetitive-practices-that https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection. In order to continue using our programs, please add our program to the exclusions list of Malwarebytes. You can refer to the "Add an exclusion" part on this page https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/ Thank you very much for your support to IObit.