Privacy Sweep Not Deleting Cookies

[JamesJ]

I have Privacy Sweep checked in the Care tab and Internet Explore - Cookies checked in Settings, but ASC 6 refuses to delete cookies from the following location:

 

C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Cookies\Low

 

Is this normal??

Is there a setting I'm missing?

 

I'm using Windows 8 with Internet Explorer 10.

 

James

[Cicely]

Hi JamesJ ,

 

Thanks for your feedback.

 

I have reported the issue to our related programmers. To look into the issue, please send us the related screenshots.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Looking forward to hearing from you.

[JamesJ]

Screenshot of what?

[scrd01]

details

 

Hi James,

If i was replying to Cicely,

I would send the 3 following screenshots.

in screenshot 2 logs open the latest and post the actual log details.

 

Roy

[JamesJ]

I never told ASC to keep any cookies.

Have no idea how these cookies got there.

Sorry about the size of the screen shots, but if I can read them at my age anyone can.

[enoskype]

Hi James,

 

Those cookie names are there to ignore them when a Scan is made by ASC.

 

By default, he names are put by IObit for the convenience to the Users. They are just names, so it doesn't mean that you have all of them I your PC. You may, actually have some of them, aand they are ignored when other cookies are deleted.

 

Highlight the ones you want to be scanned and deleted by ASC, and click " < " button to move them to the left pane (cookies to be deleted). After that ASC will delete those chosen if they exist in your PC when you decide to Repair.

 

Cheers.

[solbjerg]

Hi James

Please take a look in your ignore.ini located in C:\Documents and Settings\Username\Application Data\IObit\Advanced SystemCare V6

I have 428 items there. The reason may be that I at one time long ago clicked "Keep cookies from safe sites" just to see what would happen and haven't bothered with it since.

A possible course of action might be that you remove all those sites you do not need in the ignore.ini file.

If you have never clicked "Keep cookies from safe sites" it could be that this needs some attention from the programmers at IObit.

Cheers

solbjerg

 

 

I never told ASC to keep any cookies.

Have no idea how these cookies got there.

Sorry about the size of the screen shots, but if I can read them at my age anyone can.

[JamesJ]

These cookies wouldn't be related to saved passwords, would they?

I don't keep any cookies.

I'll remove them from the save list and see if others get saved afterward.

[enoskype]

Most of them are related to relevant web sites that use the cookie for entering to the same site. Some of those web sites may require passwords which may be registration related, or opening of the web site.

 

Cheers.

[Buddahfan]

Hi James,

If i was replying to Cicely,

I would send the 3 following screenshots.

in screenshot 2 logs open the latest and post the actual log details.

 

Roy

 

If I was responding I would put up a screenshot of the cookies listed in the folder you mentioned. That will tell her what cookies are not being cleaned. The screenshots in the post by #scrd01 may not give her the list of cookies being missed. Not all cookies need to or should be deleted.