other antiviurs programms detecting these softwares as virus

[dastagir]

i have been using advanced system care free product from the last couple of days, unfortunatly malwarebytes antimalware detecting almost 30 files of the software as PUP and malware,can you please resolve the issue , as i am very much interested in that software.

[Scannan]

There is no problem with ASC. This issue has been dealt with many times already in the Forum.

 

[eviscerator]

malwarebytes antimalware always say iobit programs are PUPs (it's a false positive) but it is safe. had malwarebytes and ASCU running on the same computer

[Cicely]

Hi eviscerator,

Sorry for my late reply.

Sorry for the issue you encountered. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes.

However, PUP is a very controversial topic since it also makes legit programs as PUP.Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma.

http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program

https://www.bloomberg.com/press-releases/2019-09-17/ninth-circuit-rules-that-enigma-software-can-proceed-with-its-lawsuit-against-malwarebytes-for-anticompetitive-practices-that

https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf

We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.

In order to continue using our programs, please add our program to the exclusions list of Malwarebytes. You can refer to the "Add an exclusion" part on this page

https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/

Thank you very much for your support to IObit.

 

[angry-excustomer]

ive been getting porn and innappropite ads via spepopud.exe from iobits own software/folders-

 

so im now on malwarebytes side - i didnt belive them and been loyal for years -but now - this IS a PUP becuase i install iobit to REMOVE malware and stuf.. not be bombareded with porn ads and "top girls" ads and fake news - and seems im not the only one and its been forced to remove the software from my pc even though used it for 5+years 

[angry-excustomer]

ironically malwarebytes no longer flags this software - at least smart defrag.. but the adware has caused major issues especially as i have friend with kids round sometimes and some "porn-like" about "top 10 beautiful ladies near you"  ad comes up! or fake news about a killer virus worse then covid in my area apparently.

[Jose Carlos Leite]

This is my case too..
I have license but I can´t install systecare cause of PUPs!!!

[Scannan]

There is no problem with ASC. This issue has been dealt with many times already in the Forum. So look in the forum and

follow the advice/procedure to enable you to install it.