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SmartDefrag 8.2. Installs O.K, But, "WILL NOT" RUN on my H.P. 15" Bw011D Notebook Laptop!


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To Whom it may Concern;

   The IOBit SmartDefrag 8.2 version WILL NOT "RUN" on my H.P. 15" Bw011D NoteBook Laptop!

       I've uninstalled it,(with IOBit uninstaller) & re-installed it several times but No matter  what way I try either with my (Built-in) Synaptic's SMBus Touchpad or from my Keyboard, IT REFUSES TO RUN! I don't receive any error messages during installation & when I select the prioritize and Defrag key it does HIGHLIGHT, but it WILL NOT RUN  the utility! Please Help!

Device Specifications;

Device name    HP-NB-15-bw011d
Processor    AMD A6-9220 RADEON R4, 5 COMPUTER LAPTOP CORES 2C+3G      2.50 GHz
Installed RAM    16.0 GB (15.5 GB usable)
Device ID    70E60C35-5ADB-4E07-81CD-DD2437593F1C
Product ID    00330-80818-60002-AA478
System type    64-bit operating system, x64-based 2 Core processor
Pen and touch    No pen or touch input is available for this display

Windows Specifications;

Edition    Windows 10 Pro x64 Bit
Version    21H1
Installed on    ‎5/‎14/‎2020
OS build    19043.2251
Experience    Windows Feature Experience Pack 120.2212.3030.0

SmartDefrag 8.2 WILL NOT RUN-Untitled.png

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I am pretty sure that it is being stopped by one of the security applications in windows and or your anti-virus/malware apps.

However, from experience I have found that the most likely candidate is Windows Controlled Folder Access.

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  • 2 weeks later...


" NON" of your suggestions made "any"  difference for either issues, "RUNNING" or "INSTALLING" that I'm currently experiencing, BOTH, respectively with Smart Defrag 8, & Advanced SystemCare 16! 







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I have never come across this situation before. Very strange,

Can you give the following info.....

1) You cannot install SD or ASC.?

2)You cannot download SD or ASC.?

3) When did this start happening...was it after a change on your system, such as an Update/Upgrade.?

4) You have disabled all antivirus/antimalware programs including windows security, and were still unable to download SD or ASC.?


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