ASCU7 Cannot get any updates

[Shep]

Added Solution From IObit Support Team:

 

Hello all,

 

We are very sorry for the updating error you are suffering. We are working on it. For now, please download and install the improved version from link below:

 

http://download.iobit.com/test/asc-u...Demo-08051.exe

 

Then please right click Advanced SystemCare Ultimate's system tray icon and click Check for updates to update manually to see whether it can update successfully.

 

If it still fails, please download the tool from http://testdemo.iobit.com/InfoHelperV7.exe

 

Double click to run this tool and click Save report to DesktopÂÂ�. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it toavfeedback@iobit.com so that we can get the detailed information to look into.

 

Thanks very much for your help and patience.

 

IObit Support Team

 

 

Original post by Shep:

 

I have a 3PC Licence renewed 'till July 2015 and on my 3 computers I have been unable to get any updates for the last two or three days. Laptop Win7 64 bit, Vista 64bit on main PC and Win XP Pro 32 bit on the 3rd. After trying to download the updates for four or five minutes a message appears saying try again later.

 

Any help appreciated please

Ray Sheppard

[blanigan]

I have 9 licenses and I can not update any systems either. Hey IOBit Shep posted yesterday, please reply

[Octavian]

I also use Advanced System Care Ultimate 7 and I have problem with database update. When I check for updates, message is displayed ''Failed to get update information,pleas try again later''.

 

This Problem need to be fixed by Iobit.

[solbjerg]

Hi

I am in the same quagmire

Cheers

solbjerg

[BorisV]

I'm also having the problem, i hope iobit can respond to this soon.

[BIGGLES]

I also had the same issue, but after sending them an email about the problem all was sorted very quickly. To my advantage I might add. Job well done.

[Ultimate Top Trumps]

I have the same as others here 3PC licence, Win 7 64bit (desktop and laptop). I have seen some messages on here that mentions the same issue from 2010/2011! Is this the same problem? If so, then Iobit need to really get a grip.

[Quanto1]

you must reinstall ASC an after reenter SN.

http://download.iobit.com/test/asc-ultimate-setup-Demo-08051.exe

 

[BorisV]

you must reinstall ASC an after reenter SN.

http://download.iobit.com/test/asc-ultimate-setup-Demo-08051.exe

 

Doesnt that effectively use up your key? I only have the one, my dad gave me one when he bought a 3 for 1. I think he gave the other to my sister.

[Octavian]

I have the same as others here 3PC licence, Win 7 64bit (desktop and laptop). I have seen some messages on here that mentions the same issue from 2010/2011! Is this the same problem? If so, then Iobit need to really get a grip.

 

What issue was in 2010/2011?

[Quanto1]

Reinstall for me to accept that key has been previously used and registered them again no problems if I use them as the first time. There was no need new number was enough initially.

[j_maybury]

I am also in the same boat as all the above, the update just times out, I have ASC ultimate 7 that says Outdated in red with database is out of date written underneath, also in red.

[j_maybury]

The fix Now button brings up the updater box, but it will not update as it should and times out.

[Quanto1]

You can reinstall the ASC file from a link that is listed above? .....demo0851.exe.... ?

[Quanto1]

I got in the mail about 15 positive responses, that it works.

[j_maybury]

Did you delete ASCU7 first or will the New ASCU install take care of that??

 

[solbjerg]

Hi

It seemed that I had to reactivate the licens key

Cheers

solbjerg

[Quanto1]

Not need uninstall ASC before install a new. Translate by Google.

[j_maybury]

All done and yes! I had to re register the product too! It looks like an IOBit internal problem to me, rather than a customer problem, they should be a bit more careful about what they do with there customer product activation files.

[Shifty64]

Not need uninstall ASC before install a new. Translate by Google.

 

Thank you Quanto1, your advice did the trick. Everything works fine again.

 

Cheers

[ffireblade]

I've got the same problem. I tried a full uninstall and reinstall but my full license serial number was already present in the clean install (???) ... and I still can't get updates! What email address should I write to get help? Why has Iobit failed to email it's customers to warn them their anti-virus is out of date and hence compromised? Why has Iobit not sent customers the fix instructions?

[j_maybury]

1 you don't need to uninstall

2 did you get the update from Quanto1's link above?

3 install it.

4 you should then have to re-register your ASCU7 account via iobit's web sight

5 make sure you use the same email address you first registered from

6 copy the code you are given and paste it in the register box of your new ASCU7.

[Cicely]

Hello all,

 

We are very sorry for the updating error you are suffering. We are working on it. For now, please download and install the improved version from link below:

 

http://download.iobit.com/test/asc-u...Demo-08051.exe

 

Then please right click Advanced SystemCare Ultimate's system tray icon and click Check for updates to update manually to see whether it can update successfully.

 

If it still fails, please download the tool from http://testdemo.iobit.com/InfoHelperV7.exe

 

Double click to run this tool and click Save report to Desktop. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to avfeedback@iobit.com so that we can get the detailed information to look into.

 

Thanks very much for your help and patience.

[Ultimate Top Trumps]

This download has fixed the problem for me! Thank you!

[BorisV]

Do we have to uninstall before installing the new one? Or is it best to install directly over it?