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Cicely

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Posts posted by Cicely

    Where are the smart rollback versions?

    in Driver Booster 11

    Posted

    Hi there,

    Do you mean Driver Booster failed to update the driver on your PC? If so, we need a investigation for this. The failure of update may be caused by various reason. Thus, we need your help so that we can find a solution accordingly.

    Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    BSOD and Unknown

    in Driver Booster 11

    Posted

    Hi there,

    According to the log, we didn't find the dump file which contains the cause of BSOD. In this case, we suggest you keep an eye on your pc. Does this problem happen again after you rollback the driver? If it doesn't happen again, you can just ignore this driver in Driver Booster. If it happens, please use the tool to collect the information and also give us more details about the operation before the problem. The more you can offer, the easier we find the solution.

    Auto-sweep For Privacy Traces

    in Advanced SystemCare 17

    Posted

    On 6/1/2024 at 12:32 AM, sfriedli said:

    A screenshot of what??  I propose a NEW feature, so there's nothing with which to take a screenshot!!  Is this just a delay tactic for not addressing the issue?

    What exactly is it that you are not clear about?   You can't possibly want a screenshot of your own "Care" Scan page?

    Advanced SystemCare "Care" page has a Privacy Sweep election.  It must be selected in Manual Mode (after the sweep, in order to delete any Privacy Traces, the affected browser must be closed).   NOTE: I am NOT referring to the election in Settings / AutoCare / Privacy Sweep.  And I am NOT referring to the election under Protect for Anti-Tracking, NOR any of the selections under Protect for Browser Protection.  Instead, I am referring to doing the sweep (exactly as is done in Manual Mode) for Privacy Traces AUTOMATICALLY (if so elected in ASC Settings, as proposed) UPON the closure of any browser, provided ASC is resident in Windows' System Tray (such as election at Windows Startup).  That's is what another software has been able to program. 

    Again, why can't ASC have that added as an option?  Is IOBit unable to program it?

    Hi sfriedli,

    Thanks for your detailed info. 

    We've recorded your valuable suggestions for future consideration.

    Wish you a nice week ahead!

    BSOD and Unknown

    in Driver Booster 11

    Posted

    Hi

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Problem Installing ASC

    in Advanced SystemCare 16

    Posted

    On 5/18/2024 at 1:18 PM, flicker1415 said:

    Hi. I have Win 10. I have recently uninstalled ASC Ultimate. When I tried to install ASC the process failed. I got the following error messages.

    1. CreateFile failed; code 5.Access is denied

    2. Setup was not completed. Please correct the problem and run setup again.  

    3. Failed to Install Advanced SystemCare! Please close security software and restart your computer to try again.

    I restarted the computer but got the same result. I tried to run the app as administrator and the same happened.

    Can anyone help? Thanks in advance.    

    Hi

    Sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    Auto-sweep For Privacy Traces

    in Advanced SystemCare 17

    Posted

    On 5/26/2024 at 12:18 AM, sfriedli said:

    I used to use a VPN software that, as long as the software was resident in Windows' System Tray (whether or not I was online), would -- upon closing any browser -- AUTOMATICALLY do a Privacy Traces scan, and you could set it among other options to auto-delete all found Privacy Traces.  This auto-scanning could be turned On or Off in the software's Settings.  Why can't ACS have that added as an option?  Is IOBit unable to program it?

    Hi sfriedli,

    I am not very clear about the issue you encountered. Would you please provide us with the relevant screenshots?

    Thank you.

    Driver Booster 11.4 Pro

    in Driver Booster 11

    Posted

    Hi

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    iOBIT, SEEM TO BE AS BAD AS WINDOWS REG SUPPORT.

    in Usage of IObit Products

    Posted

    Hi GETM,

    Sorry to hear that.

    When your PC is formatting, reinstalling, upgrading the system, or replacing HD, Motherboard, CPU, etc., you may need to reactivate the Pro version. But you do not need to pay for it again. Please refer to https://www.iobit.com/en/transferproduct.php to activate your Pro version again.

    If you still have confusion, please send me a PM with your license code so that I can help you activate them again. 

    Have a great day. 

     

     

    Send Your Feedback for IObit Malware Fighter 11

    in IObit Malware Fighter 11

    Posted

    Hi Baoover，

    Thanks for your feedback.

    IObit Malware Fighter can detect Wannacry virus. For the situation you mentioned, please zip the sample with the password infected and send it to us for analysis. ( Maybe it is new variant
    download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

    Looking forward to hearing from you. 

    IOrbit Maware Fighter freezes

    in Usage of IObit Products

    Posted

    Hello,

    Sorry to hear that.

    Does the issue happen every time?

    If it does, please send us the related screenshot to show where it locks.

    Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

    Please also tell us the operations you took with our program before you encountered this problem and download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

    Threat dected in NordVPN.exe! Is it a false positive?

    in Advanced SystemCare Ultimate 16

    Posted

    On 4/20/2024 at 2:02 PM, AFK7Music said:

    Tonight my anti-virus detected a threat in my VPN client, and I'm trying to figure out if this is real, if anyone else has had this issue, and what can be done about it.  I talked to NordVPN representatives on X about it, and they suggested I make sure my ASC Ultimate is up to date.  I removed NordVPN thoroughly with IObit Uninstaller, then downloaded/installed a new copy of the VPN and ASC Ultimate detected a threat once again in the same place (NordVPN.exe). They suggested I find out if others have this problem, and also do an online scan of my affected software. VirusTotal yielded 0 threat detections across 71 security vendors. So has anyone else had this problem, and/or can this be resolved?

    NordVPN Threat found.jpg

    NordVPN threat still exists after re-install.jpg

    VirusTotal results for NordVPN.exe 288.09 kB · 1 download

    Hi

    Sorry for the issue you encountered.

    Please download and reinstall the latest version of ASC Ultimate from the link below to check again.

    https://cdn.iobit.com/dl/asc-ultimate-setup.exe

    And please choose the third option "Add to Ignore List" in the popup window to add the file to the ignore list. Then this file will not be reported again.

    Wish you a nice weekend ahead~

     

    ASC start giving BSOD

    in Advanced SystemCare 17

    Posted

    On 4/16/2024 at 12:36 AM, Leonte Jenea said:

    Hi,

    ASC always give me BSOD, or C0000006 error with BSOD and I don't know why because in the past when I used it I never encountered that. I have Win7. I also mention that I think all started to happen when I OC my PC to a very stable configuration. But seems ASC don't like that. Please some help, because that app really is a very useful one. Thanks a lot.

    Hi

    I am sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

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