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Cicely

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Posts posted by Cicely

    Did not receive activation

    in Usage of IObit Products

    Posted

    Hello,

    Sorry for the late reply.

    As orders refer to your privacy, please get private online help at https://www.iobit.com/en/reinstallproduct.php

    Sorry to tell you that we failed to find your order with the email address you provided.

    Please supply one or more of the following information for us to help you find your order and the code:

    - Reference number of the order;

    - Name or Email filled in the order;

    - First 4 digits and last 4 digits of the card used;

    - A copy of your payment records.

    Looking forward to hearing from you.

    My mouse cannot be used after updating on driver booster 11 pro, i need help pls.

    in Driver Booster 11

    Posted

    Hi there,

    Thank you for the log. It really helps us a lot to check the issue.

    Could you please check whether the mouse works if you uninstall the driver AMD USB3.1 Host Controller - 1.1 in Driver Booster or device manager?

    We hope it works.

    20 hours ago, KayLM said:

    I need help with this problem, I hope you respond to me as quickly as possible.

    db_info_20231221_i.zip 397.31 kB · 0 downloads

     

    I too have the error code 28 for my logitech drivers

    in Driver Booster 11

    Posted

    Hi there,

    It seems that there is no problem with your blue tooth  Intel(R) Wireless Bluetooth(R)， Vern = 20.100.10.11. It is not updated by Driver Booster recently.

    There is error code 28 with Logitech Cordless Device. Is Logitech device unable to connect to the computer? What series/model is the Logitech device? Please speciufy it so that we can look for corresponding driver for you.

    Have a great weekend.

    Reinstall of Advanced System Care 17

    in Advanced SystemCare 17

    Posted

    On 11/29/2023 at 6:23 AM, Larry Kamberg said:

    I am trying to repopulate a computer with a former computer programs.  I am almost positive that I recently purchased a new subscription to ASC 17. Can you send me a list of my current status with respect to license keys? Thanks.

    Larry Kamberg

    (email address removed by moderator)

    Hi Larry,

    You can get your license code info from the post https://forums.iobit.com/topic/19335-solutions-to-license-purchasingpayment-renewal-issues/#comment-118728

    Have a nice day~

    update failed driver updater i need fast help 😢

    in Driver Booster 11

    Posted

    Hi

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Windows 11 sound vanished when I updated drivers

    in Driver Booster 11

    Posted

    Dear Valued Customer,

    For the sound problem, first please make sure that you have installed the newest version of Driver Booster from https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe. Then load Driver Booster >> click the Tool icon on the left side of the main screen>> select the tool Fix No Sound.

    If the problem persists, please try the solutions provided in https://www.iobit.com/en/knowledge-how-to-fix-no-audio-output-device-is-installed-error-in-windows-10-133.php?from=mailfb to see if it can help you fix the problem. (Note: you can use Google Chrome browser which support translate the webpage or use Google Translate https://translate.google.com to help you understand the content)

    If it cannot help, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC>> click 'Save report to Desktop' >> find db_info_YYYYMMDD.zip on your desktop >> send us the zip file to look into the issue.

    Thanks.

    New licence code when renewing subscription

    in Usage of IObit Products

    Posted

    Hi Albert Willem Knop,

    Sorry for my late reply.

    If you renew your current license codes( subscriptions), the service time will be extended automatically to your current license codes. Please feel assured to renew your license code and you can continue to run it.

    If you have other issues, please feel free to tell me.

    Have a great day. 

    @Scannan, thanks for your message. 

    A Good Alternative to DUMo (Drivers Update Monitor)

    in Driver Booster 11

    Posted

    Hi all, 

     

    We are very sorry to see that DUMo (Drivers Update Monitor) went End-Of-Life (EOL) on October 31st 2023.

    image.png.0ff24e59884f90fed5f76f91c5a68aba.png

     

    DUMo (Drivers Update Monitor) keeps your PC up-to-date & safe by using the most recent version of required hardware drivers!

     

    If you are finding an alternative to DUMo to keep your drivers always up-to-date, you can switch to Driver Booster. Driver Booster is a must-have program for updating all out-of-date drivers on Windows. Driver Booster provides the greatest one-click solution for quickly and securely updating outdated drivers, installing missing drivers, and fixing faulty drivers. In addition to updating drivers, Driver Booster also delivers various powerful features to improve system compatibility and stability.

     

    More Information about Driver Booster: Driver Booster 11 Free: Official Free Driver Updater Tool for Windows 2023 (iobit.com)

    A Good Alternative to SUMo (Software Update Monitor)

    in IObit Software Updater

    Posted

    Hi all, 

     

    We are very sorry to see that SUMo (Software Update Monitor) went End-Of-Life (EOL) on October 31st 2023.

    image.png.5dabf38eda254dd54d972475d29888c6.png

     

    SUMo keeps your PC up-to-date & safe by using the most recent version of your favorite software! SUMo tells you if updates are available before you need to use your software.

     

    If you are finding an alternative to SUMo to keep your PC software always up-to-date, you can choose IObit Software Updater. IObit Software Updater provides the easiest way to update your software and install the essential programs, making sure you enjoy all the new features and protecting you from unpatched vulnerabilities.

     

    More Information about IObit Software Updater: Download IObit Software Updater 6 Free: Keep All Software Up to Date

     

     

     

    Send Your Feedback for Advanced SystemCare 17

    in Advanced SystemCare 17

    Posted

    On 11/18/2023 at 4:27 AM, mike1253 said:

    Advanced Sytemcare was more usable in previous versions with my mini PC (10.1 inch screen) since it worked for me rather the window adapted to my screen now my screen being small would deny me access to some very important options in options when configuring How do you want advanced systemcare to work since I do not have access to the ok button, which is what allows me to save the configuration and this is an incomprehensible problem since I do not understand why I do not have the option for a slider bar to appear as in the Quick options window are not understandable!! and on top of that it does not allow you to navigate with the tab to the ok option. LESS UNDERSTANDABLE DUDE! Let me navigate through all the configuration options but not until ok do you want to torture me?

    And it has not happened to me that my children have a PC (tablet) that has small screens but with Windows and it is not understandable that in these years a problem of automatic adjustment of the screen configuration causes them to lose a large number of potential clients. that a 13' screen is needed (since I have tried to remove the taskbar and place it on the sides and nothing) to be able to use this application and there are millions of users who use computers of these dimensions and when they try this program and see They will uninstall this problem, and I don't do that because I have been using this application for years on different computers and what disappoints me the most is that if this problem occurred in advanced systencare 10, it would be understandable, but in 17? It's gone from something that worked for more customers to less like third-party apps that have silly, unintended bugs.

    I want a possible solution to be able to click ok again or to allow me to download a previous version since these problems are not understandable in the middle of 2023!!!

    Hi

    We are very sorry for the issue you encountered.

    Please take some relevant screenshots of the issue and send the screenshots to us for further checking.

    And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

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