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Posts posted by Cicely

  1. 14 hours ago, STUBRITTAIN said:

    how long does it take for renewal code to come though once purchased online 

    Usually, our license codes for PC products are valid for one year. After one year when they expire, they needs to be renewed. 

    And the normally purchased one-year license code is good for every version of that product.

    Have a nice day!

  2. Dear,

    Thanks for contacting us and sorry for keeping you waiting.

    Please disable Performance Monitor as follows:

     Run Advanced SystemCare> click Options icon on the top right corner of the main screen and choose Settings… > Click General Settings > Untick the checkbox Enable Performance Monitor and load at Windows startup > Click OK button.

    After that, if it still loads, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into.

    Looking forward to hearing from you.

  3. Hello,

    Sorry for to hear that the driver updating cause a problem. Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Since the different  It would be very nice of you to help us with the investigation.

     Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

    Looking forward to hearing from you and we can figure out the solution soon.

  4. Hello Giordano,

    Thanks for your questions.

    Protected Folder can protect your files that you added into it for protection. If you do not install Protected Folder on your PC, it cna not help you. So if you want its protection, please install it first.

    Have a great day. 

  5. Hello Jeffc1031,

    You can see the check ar the fisrt screen when you starts your installtion. Please check it carefully.

    Sorry this marketing stragety bring you inconvenience. 

    I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.

    Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.

  6. Hi ZierNauta,

    Thanks for your feedabcks.

    For the order issues, it is better to send me a private message or get online help from https://www.iobit.com/en/onlinefeedback.php as it is related to your private message.

    For the issue you mentioned, please note that you will get the license codes after you bought. And you need to activate Pro version with the paid code. If you do not get the code, please send me your puchasing Email to order reference or payment screenshot to my Private message and then I will help you check it. Sometimes users typed the wrong Email or other reaons that they may miss the code. Anyway, once you paid, please communicated with us and we will help you out of it.

    Looking forward to hearing from you. 



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