[Driver booster 9 wont update 3 drivers (one is USB issue). Started after recent Win 11 update]

Hi there,

1. Please download and install the driver from the link below to see if it can fix the problem:

http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe
2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result.

3. If the installation fails, please ignore this driver update.

For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.

 

[My mouse stops working after update]

Hi there,

if there is any problem after you use Driver Booster, you can contact us directly for the issue and we will do our best to find you a solution.

[Bluescreen after usage: INACCESSIBLE_BOOT_DEVICE]

Hi

Could you please check whether you can reboot your PC in the safe mode?

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[Where do I cancel the automatic renewal?]

Hello Snaphaan，

The program you mentioned is not from IObit.

Please communicate with the correct company to solve you issue.

Have a great day. 

[I am confused about the results after scanning for updates]

Hi there,

Game driver is not only good for gaming but also for some performance of PC. You can decide whether you update it or not.  If you don't want to update this kind of drivers.

Please go to the Settings to uncheck the box before the option" Scan updates for Game Drivers"

[Send Your Feedback for Advanced SystemCare 17]

On 1/27/2024 at 9:31 AM, Steve4971 said:

I have enjoyed Advanced SystemCare 17 Pro (ASC 17).  I do have one complaint.  With System Weaknesses several items may be noted with an Enable/Disable choice behind the comment.  These buttons don't do anything and are not helpful.  I searched thru and have been able to disable all but one of the weaknesses on my own.  that exception is Getting To Know You.  I can't find it anywhere in Windows 11.  I suspect it may be gone but not sure.  The point of this post is that if you are going to point out a weakness, there should be a solution given as well.  Maybe if the buttons worked?

 

Hi there,

Please follow the steps below to check again.

Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them.

Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.

Have  a nice day~

[Update Failed]

Hi there,

Could you please try again to update the driver? It seems that the issue is supposed to be fixed.

If the problem persists, please let me know.

[Have Iobit license terms have changed to start from the date of purchase instead of the date of activation!!!?]

Hi ffireblade,

Sorry to tell you the service time always counts from the day you purchased. 

Please activate the program in time.

Have a great day. 

[Does the IOBit Malware Fighter App work on it's own products?]

Hello rblinzler，

What are the pop-ups that you mentioned? Please send us the related screenshot so that we can make improvements.

By the way, you can try IObit Malware Fighter. It it worth trying. 

[How to close Pop-up ads (Even better - how to stop)]

Hi rblinzler,

Sorry to hear that.

You can turn off the pop-up if you are not interested.

 

[Remove ITOP VPN bloatware]

Hi xNightWulf,

Sorry to hear that.

I have reported your feedback to our product team. We will keep on improving.

Have a great day. 

[How to keep Recent and Pinned files in Microsoft 365 when using Advanced System Care Pro 17]

On 1/9/2024 at 4:38 PM, GDM said:

Hello, I noticed that when I launch Advanced System Care 17 Pro Clean, my recent files as well as those pinned in Microsoft 365 Word, Excel, PowerPoint home pages disappear but I would like to keep this information. What is the setting to keep these files during cleaning? THANKS!

Hi there,

If you do not want Advanced SystemCare to clean the records about office files, please follow the steps below:

1. Open Advanced SystemCare > click the Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck the Office Application column, and uncheck the item Recent Document under the Windows column > click OK.

2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache, etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click the OK button.

Have a nice day~

[Uninstaller won't open giving saying that it is not official version and wont work anymore]

Hi there,

Since the environment of each PC is different, we need the tool to get information about your PC and the operation of our program. Our experts can do little to analyze the issue or further help you without the required information. Your understanding is highly appreciated.

Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe 
Double click GetIObitConfigurationFile.exe to run it, and click the button 'Save the report to Desktop'
Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.
Send that file iu_logs_YYYYMMDD.log to iufeedback@iobit.com for further assistance.

Thank you very much.

[Trackpad failure after running program -(Solved)]

Hi there,

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[IObit Driver Booster 11.1 Bahasa Indonesia]

Thank you so much for the file. We will check it.

[Did not remove McAffee LiveSafe]

4 hours ago, Bummer said:

IOBit Uninstaller 13 did NOT uninstall McAfee LiveSafe from my Windows 7 Pro computer. All it did was contrinue to run McAfee's MCPR removal program, wihich did not work on my PC. This program did NOT provide an option to mannualy scan and select all of the installed files and registry entries, as show in several videos on YouTube.  It did keep download McAffee's MCPR removal utility, which does not work.  I tried many different times and all options provided. I also tried this from an Admin account.

You program was not able to unnstal McAfee LiveSafe.  I would like a FULL refund.

Thank you

 

Hi,

Please try our Stubborn Program Remover to uninstall it again to see how it works.

Run IObit Uninstaller > Click Tools on the top right and select Stubborn Program Remover > Find McAfee Total Protection under the Official Remover Database > Try to uninstall it again. This will remove all the components installed by McAfee.

Thanks for your patience and time.

[Programs not running or not logging in since Malware Fighter Pro Installation]

Hi Spyone1,

Thanks for your feedback.

I have reported the situation to our programers. I will get back to you asap.

Have a great day. 

[Your IP is EXPOSED!]

On 1/4/2024 at 9:34 PM, darketernal said:

How to stop this message from popping up?

Hi darketernal,

We are sorry for that. At present, we are partnered with iTop Inc. to help promote its product iTop VPN.

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

Currently, you can uninstall our software, search for it in Microsoft Store, and reinstall it, then you will not get the promotion popups.

Have a nice week~
 

[Performance Monitor Keeps Freezing]

Hi there,

We are sorry for the issue you encountered.

Our technicians work out a demo to fix the issue. Please follow the steps below to check again. 

1. Right-click on any blank space of Performance Monitor to choose Exit to exit it.

2. Right-click the Advanced SystemCare desktop icon and select Open file location to open its installation folder, find Monitor.exe, and delete it.

3. Download the new Monitor.exe file from the link below and put it into the installation folder.
http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FZFTH65448c3ae1ed3.exe&displayName=Monitor.exe 

4. Run Performance Monitor again to see whether you still encounter this problem or not. 

If the issue persists, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. 
Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

Thank you.

[I am very disappointed with DriverBooster 11.1 Pro]

Dear Driver Booster User,

Kindly please note that if anything bad happens after driver update, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com.

We will look into this problem and get back to you soon.

Thanks.

[False positive detection of JAR files]

Hello Dana_overwolf,

Sorry for my late reply.

It it a false positive. It has been fixed. Please update your data to solve the issue.

Thanks for your feedback again.

Have a great day. 

[IObit Malware Fighter 11 Feedback]

Hi kwilson962,

Sorry for my late reply.

Please update to the latest version of all the programs and try again to see whether the issue repeats.

It should be false positive and it has been fixed.

Have a great day. 

[Prime Video blocked - Proxy-Server or VPN used]

Hello Helge Kahlen,

Sorry for my late reply. 

Do you encounter any error messages? If yes, please take a screenshot and send it to us.

Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

Please also tell us the operations you took with our program before you encounter this problem and download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.     

Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

[Send Your Feedback for IObit Malware Fighter 11]

Hello,

Sorry for my late reply.

Do you mean it scans for a very long time?

Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

[Did not receive license code]

Hi KL96720,

Sorry to miss your post.

As orders refer to your privacy, please get fast online help at https://www.iobit.com/en/onlinefeedback.php

Please supply one or more of the following information for us to help you find your order when you send online feedback. 

- Reference number of the order;

- Name or Email filled in the order;

- First 4 digits and last 4 digits of the card used;

- A copy of your payment records.