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Posts posted by Cicely

  1. @sdean7855, @sdean7855, @marcusnielsenAs I mentioned in many my other post as follows:

    At present, we are partnered with iTop VPN to help promote its product iTop VPN or iTop Screenshot.

    If you do not want these programs, please just do not forget to uncheck the checkbox during your installtion and then you will not installed the unwanted one.Sorry these marketing stragies bring you unconvenience, we have forwarded your concern to our product team and market team.

    They will consider this kind of marketing activities and make a better balance in future.

    @all, if you still have the similar issues, hope you can read the post first.

    Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.

  2. Hello Fitnesspm,

    Sorry to hear that. Do you mean whether the manual defrag or Auto Defray stops? If it is Auto Defrag, I guess it is possibly because you have ticked the checkbox "Pause Auto Defrag when resource usage exceeds ". Here is a screenshot for your reference. If you have ticked it, you can try to check whether the problem is fixed if you untick it.

    But, if you mean the manual defrag, we guess there is something wrong. If so, please let me know which method you used to defrag. Please try other defrag method to check how it works.

    Waiting for your reply.

  3. Hi rewalston,

    Do you mean the system disks?

    If you mean it is on the system disk, it is very normal as the fragmentations are created all the time when the system is running. Smart Defrag is unable to detect the newly created fragmentations. As a result, it will find thousands of fragmentations just after Smart Defrag finishes the defrag.

    Hope it can help you.

  4. Special thanks to Advanced SystemCare 15 volunteer translators below:

    Arabic/عربى: lculator zaloom
    Bulgarian/Беларуская: Lyuben Panchev
    Simplified Chinese/简体中文: Li Dai
    Traditional Chinese/正體中文: alan@tw
    Croatian/Hrvatski: Petar Metić
    Czech/Čeština: Lukáš Spurný
    Danish/Dansk: Jørn Runge
    Dutch/Nederlands: Kris Van Damme
    Finnish/Suomi: Veikko Muurikainen
    Flemish/Vlaams: Chris Verberne
    French/Français: Frédéric Dectot, JeuMeu, Roland LALIS
    Georgian/ქართული: Nacho Lomidze
    German/Deutsch: Hans-Juergen Koppatz, Karl-Heinz Grabatin
    Greek/Ελληνικά: Stathis Doukas
    Hebrew/עברית: Eli Ben David
    Hungarian/Magyar: Brechler Zsolt 
    Italian/Italiano: Claudio Birello
    Indonesian/bahasa Indonesia: Purwo Adi Nugroho
    Japanese/日本語: Nagai Tsuneo
    Korean/한국어: JaeHyung Lee
    Malay/Bahasa Malaysia: Markflynn
    Norwegian/Norsk: Thor Stange
    Polish/Polski: Fresta
    Portuguese(PT-BR)/Português (Brasil): IGOR RUCKERT 
    Portuguese(PT-PT)/Português (Portugal): Fernando Santos
    Romanian/Română: Cosmin Marian Barna 
    Russian/Русский: Sergei Okhrimenko, M Weitz, Dmitry Fedorenko, 
    Serbian (Cyrillic)/Српски (ћирилица): Ilija Komljenović
    Serbian (Latin)/Srpski (latinica): Ilija Komljenović
    Slovak/Slovenský (Slovak): dedko58
    Slovenian/Slovenščina: Marjan Mirai
    Spanish/Español: miquel costa
    Swedish/Svenska: Annelie Pernheden
    Turkish/Türkçe: Kamil BODUR, Enis Özsaruhan
    Ukrainian/Українська: Rid Destro
    Vietnamese/Tiếng Việt: Tony Nguyễn


  5. On 10/9/2021 at 8:54 PM, scooper7551 said:

    I have had the same problem, Version 14.3 was the last one that displayed the temperatures and fan speed on my MSI Z590-A Pro motherboard.

    Sorry for that. Currently, the new version of Advanced SystemCare 15 has solved the issue. You can try it from the link below. And we'll also fix the issue in the next big version of Advanced SystemCare Ultimate 15 which is in development now.


    Have a nice day!🙂

  6. Hello everyone,

    Advanced SystemCare 15 skin tool is ready. You can create your preferred skin with this tool, no matter you are using the PRO or Free version. You can follow the steps below to create your own skin now.

    1. Download the tool from https://cdn.iobit.com/dl/asc15/ASC15-Skin-Editor.zip

    2. Extract the zip file and run SkinEdit.exe.

    3. Follow the steps described in the tool to create the skin.

    4. After you finish all the three steps in SkinEdit.exe, the new skin has already been created in Advanced SystemCare program folder. You can click OK to apply the skin or change the skin to your own designed one in the Options menu of Advanced SystemCare.

    Hope you can enjoy your own skin.

    Feel free to share your new ASC 15 skins here with others!

  7. Dear Truth,
    We confirm that this is a normal situation.
    You may please note that we are not driver manufacturers and the drivers we provide come from hardware manufacturers, our updates depend on theirs. For example, if the official website releases this driver update of 2017 only by 2018, there is no way for us to provide the driver update of 2017 in 2017 but only able to provide the update after the release of official website.
    Moreover, the date shown in Driver Booster is not the production date of the driver, it’s the date read from the info file.
    Hope this will help.

  8. Hello,

    Sorry to hear that. Our program is totally safe. We guess it is a false positive.

    Please make sure both your security software and our product are the latest versions.

    You can download the latest version of our product from https://cdn.iobit.com/dl/advanced-systemcare-setup.exe

    I hope you can help us investigate the issue with the information below:

    1.Please let us know the exact name and virus database of your security software

    2.Find the file reported in your computer according to the result of the report.

    For a temporary solution, you can add the file it reported to a white list after it is scanned out.

    Thanks for your time in advance.


  9. Hi Corazon Sian,

    Thanks for trying the new version.

    Please provide us more details or screenshots about "evetime I open my computer it say scan", then we can further assist you.

    You can also email us with details via feedback@iobit.com.

    Have a nice day!

  10. On 9/29/2021 at 10:05 PM, Skybat said:

    miércoles 29 septiembre 2021 :: 1600hrs (UTC +01:00)


    Hi @Cicely

    As a new user, first impressions are good - will the light skin be an automatic update to v15?

    Thanks for testing the new version.

    The light skin will not be an automatic update. You can choose it manually.

    Have a great day!

  11. On 9/30/2021 at 9:28 PM, Jug said:

    F-Secure Safe blocking iobit dodgy Advanced System Care v 14 elements but advise me to report here 

    Sorry for that.

    It must be a false positive. Our product is definitely clean. Please send us the details and screenshots related to the issue via feedback@iobit.com.

    Thank you.

  12. On 10/7/2021 at 6:26 AM, MDC said:

    I need some help with the File Shredder in ASC V14 Pro.  No matter what mode I choose I am now getting the following fail to shred notice.  I am running the latest version of Win 10 Pro.  It also does this when I tried to shred free disk space and it does not recognize files in the recycle bin.  Can anyone point me in the right direction?

    Thanks, MDC


    Sorry for that. 

    Please follow the steps below to help us further check it. 

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file to us via feedback@iobit.com. 

    Thank you.

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