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Cicely

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Posts posted by Cicely

    Send Your Feedback for IObit Malware Fighter 11

    in IObit Malware Fighter 11

    Posted

    Hi Baoover，

    Thanks for your feedback.

    IObit Malware Fighter can detect Wannacry virus. For the situation you mentioned, please zip the sample with the password infected and send it to us for analysis. ( Maybe it is new variant
    download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

    Looking forward to hearing from you. 

    IOrbit Maware Fighter freezes

    in Usage of IObit Products

    Posted

    Hello,

    Sorry to hear that.

    Does the issue happen every time?

    If it does, please send us the related screenshot to show where it locks.

    Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

    Please also tell us the operations you took with our program before you encountered this problem and download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

    Threat dected in NordVPN.exe! Is it a false positive?

    in Advanced SystemCare Ultimate 16

    Posted

    On 4/20/2024 at 2:02 PM, AFK7Music said:

    Tonight my anti-virus detected a threat in my VPN client, and I'm trying to figure out if this is real, if anyone else has had this issue, and what can be done about it.  I talked to NordVPN representatives on X about it, and they suggested I make sure my ASC Ultimate is up to date.  I removed NordVPN thoroughly with IObit Uninstaller, then downloaded/installed a new copy of the VPN and ASC Ultimate detected a threat once again in the same place (NordVPN.exe). They suggested I find out if others have this problem, and also do an online scan of my affected software. VirusTotal yielded 0 threat detections across 71 security vendors. So has anyone else had this problem, and/or can this be resolved?

    NordVPN Threat found.jpg

    NordVPN threat still exists after re-install.jpg

    VirusTotal results for NordVPN.exe 288.09 kB · 1 download

    Hi

    Sorry for the issue you encountered.

    Please download and reinstall the latest version of ASC Ultimate from the link below to check again.

    https://cdn.iobit.com/dl/asc-ultimate-setup.exe

    And please choose the third option "Add to Ignore List" in the popup window to add the file to the ignore list. Then this file will not be reported again.

    Wish you a nice weekend ahead~

     

    ASC start giving BSOD

    in Advanced SystemCare 17

    Posted

    On 4/16/2024 at 12:36 AM, Leonte Jenea said:

    Hi,

    ASC always give me BSOD, or C0000006 error with BSOD and I don't know why because in the past when I used it I never encountered that. I have Win7. I also mention that I think all started to happen when I OC my PC to a very stable configuration. But seems ASC don't like that. Please some help, because that app really is a very useful one. Thanks a lot.

    Hi

    I am sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    update stuck in initializing to download driver

    in Driver Booster 11

    Posted

    Hi there, 

    Did you still need our help in this case?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Life time license for 10 computers

    in OFFERS!

    Posted

    Hi Peter Shane,

    Happy to hear that you are interested in our programs.

    Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code.

    If you are still interested, please get help at support@iobit.com

    Have a great weekend. 

     

    No auto-startup of IObit Uninstaller 13.3 Pro

    in Usage of IObit Products

    Posted

    Hello hapEcat,

    Sorry for my late reply.

    If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats.

     https://www.iobit.com/downloadcenter.php?product=iu-dl

    If the issue repeats, please follow the steps below to help us look into the issue:

    1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe

    2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'

    3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.

    4. Send that file iu_logs_ YYYYMMDD.log to us.

    Thank you very much and looking forward to hearing from you.

    Advanced System Care 17 Pro not fixing internet

    in Advanced SystemCare 17

    Posted

    On 2/11/2024 at 7:32 AM, ffireblade said:

    When I run ASC Pro 17 on Win10 Pro, it consistently informs me I have 24 internet optimisations needed. Accordingly iI click on fix and it then claims to have fixed them. However the next time I run ASC it claims I have 24 internet optimisations needed. Worse still it happens on two separate PC's. What the point in paying for Iobit ASC Pro if it doesn't really fix things?

    Hi

    Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    driver booster keeps initializing and does not go beyond 4 percent in windows xp

    in Driver Booster 11

    Posted

    Hi there, 

    Did you still need our help in this case?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

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