[Bitdefender found malware/bug/virus after I downloaded the new Advanced System Care]

Hello,

Sorry to hear that. Our program is totally safe. We guess it is a false positive.

Please make sure both your security software and our product are the latest versions.

You can download the latest version of our product from https://cdn.iobit.com/dl/advanced-systemcare-setup.exe

I hope you can help us investigate the issue with the information below:

1.Please let us know the exact name and virus database of your security software

2.Find the file reported in your computer according to the result of the report.

For a temporary solution, you can add the file it reported to a white list after it is scanned out.

Thanks for your time in advance.

 

[IObit Uninstaller - Fix "whitelist"]

Hi, 

We have forwarded your suggestion to our product team. Our experts will further improve this "Software Health" feature.

Thanks,

[Send Your Feedback for IObit Uninstaller v9]

Hi,

So happy to hear that. We will keep improving our products and service.

Cheers,

[Corazon]

Hi Corazon Sian,

Thanks for trying the new version.

Please provide us more details or screenshots about "evetime I open my computer it say scan", then we can further assist you.

You can also email us with details via feedback@iobit.com.

Have a nice day!

[Skin and feedback]

On 9/29/2021 at 10:05 PM, Skybat said:

miércoles 29 septiembre 2021 :: 1600hrs (UTC +01:00)

 

Hi @Cicely

As a new user, first impressions are good - will the light skin be an automatic update to v15?

Thanks for testing the new version.

The light skin will not be an automatic update. You can choose it manually.

Have a great day!

[Feature request: Backup/Export current Settings]

5 hours ago, Warrentheo said:

Feature request: Backup/Export current Settings

Thanks for your suggestion. We've recorded it for further consideration.

Have a nice day!

[N/A temperature readings]

Hi all,

The new version of Advanced SystemCare 15 RC has solved the issue of temperature. Please use the new version to check again.

ASC 15 RC download link: https://www.majorgeeks.com/files/details/advanced_systemcare_beta.html

Have a nice day!🙂

[David Pitcher]

On 9/30/2021 at 9:28 PM, Jug said:

F-Secure Safe blocking iobit dodgy Advanced System Care v 14 elements but advise me to report here 

Sorry for that.

It must be a false positive. Our product is definitely clean. Please send us the details and screenshots related to the issue via feedback@iobit.com.

Thank you.

[File Shredder Fails to shred files in ASC V14 Pro]

On 10/7/2021 at 6:26 AM, MDC said:

I need some help with the File Shredder in ASC V14 Pro.  No matter what mode I choose I am now getting the following fail to shred notice.  I am running the latest version of Win 10 Pro.  It also does this when I tried to shred free disk space and it does not recognize files in the recycle bin.  Can anyone point me in the right direction?

Thanks, MDC

Sorry for that. 

Please follow the steps below to help us further check it. 

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file to us via feedback@iobit.com. 

Thank you.

[Once-off Licence fee]

Hello TraderChris,

Do you mean to give a choice of Lifetime license code? ( Users pay for it for only one time )

Thanks for your sugegstion and I will report it to our product team. Currently, the license code needs to be paid yearly. But if you have a large number of requirements of lifetime license code, please get help at https://www.iobit.com/en/onlinefeedback.php 

[PUT ALL PROGRAMS IN ONE BUNDLE]

Hello quickklik,

Thanks for your suggestion. I will report it to our product team for conideration.

By the way, there are different bundles for different programs. Please subscribe to our newsletter to get the offers. E.g: there is a bundle for Advanced Systemcare Pro: https://www.iobit.com/en/store.php

Have a great day. 

[iTOP products auto installs even when declined]

Hi Lstar0Galaxy,

Sorry to hear that.

I will report your feedabck to our product team.

We will try to make a better balance in future.

 

[Unapproved iTop software creating video files without asking (?)]

Hi JMahun,

Thanks for your suggestion. I will report your suggestion to our product team for consideration.

By the way, you can see the checkbox to opt out the installtion when you start the installtion of IOit programs.

 

 

[unwanted progam instalin by tamindir.com with iobit updates]

Dear Customer,

Thanks for your feedback.

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

 IObit products are recommending this app. If you do not want this program, please uncheck the checkbox during your installtion.

Anyway, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.

Have a great day.

[Navigraph Bundleware ?]

Hi,

You could right-click Navigraph simlink to add it into the ignore list.And it won't be detected in the future.

Thanks,

[Skin and feedback]

3 hours ago, IrDruid said:

I have been Using Advance Systems Care (ASC) since it first appeared on the market.
The four issues I had during that time always resolved immediately and within 24-hours.
Two weeks ago had to a complete new re-installation of all my software due to a hard drive failure.
ASC version 15 no longer support the light 'Skin'.
All Four may writings in that regard received no response, which is very unusual for ASC.
does one have to conclude that ASC succumbed to some movement?
Regardless, please bring the light 'Skin' option back.

ASC 15 will also have the light skin. It will be available in the final version. Please stay tuned on it.

Have a nice day!

[Additional discount not available for "Driver Booster".]

Hello Reynaldo Villarreal,

What is the discount that you mentioned?

By the way, you can get an offer for Driver Booster Pro from http://purchase.iobit.com/en/db/index.php

[iTOP products auto installs even when declined]

@chestnut,

Thanks for your suggestion. I will report your suggestion to our product team for consideration. They will consider this kind of marketing activities and make a better balance in future.

@ Atyth

iTop VPN can provide private access to the Internet with military-grade protection. It is a legal program. For the iTop VPN program issues, please get help from https://www.itopvpn.com/support

By the way, please do not post repeatedly in our forum.

[how to BLOCK ITOP IFUN from INSTALL or automatecally uninstall it? KYS IOBIT PARTNERS]

Hello Blazzycrafter and Blazzycrafter,

As I posted many times in different posts:

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

Almost all IObit products are recommending this app. If you do not want it, please just uncheck the checkbox durng your installtion. By the way, it is guaranteed all IObit  programs is 100% safe.

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.

For the iTop VPN program issues, please get help from https://www.itopvpn.com/support

Thanks for your understanding. 

[Unapproved iTop software creating video files without asking (?)]

Hello Atyth,

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

Almost all IObit products are recommending this app. If you do not want it, please just uncheck the checkbox durng your installtion. By the way, it is guaranteed all IObit  programs is 100% safe.

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.

For the iTop VPN program issues, please get help from https://www.itopvpn.com/support

Thanks for your understanding. 

[AMC Security Pro]

Dear friend,

So sorry for the issue you encountered. It would be highly appreciated to contact us via Feedback inside the AMC Security app & provide us with more details and screenshots. With more necessary information, we can better assist you. Once we receive your feedback, we'll reply to you ASAP.

Thanks a lot for your kind understanding.

[Please make something to move just the start button]

Hi,

Do you have multiple monitors on your computer?

We are so sorry Start Menu 8 can't help you move the start button as you have described.

Thanks for your understanding.

[Send Your Feedback for IObit Uninstaller 11]

Hi,

We will fix this error in our later version.

Thanks so much.

[Im Vollbildmodus verschwindet das Symbol zum Fenster schließen.]

Hi,
Im Vollbildmodus können Sie direkt auf das "X" in der oberen rechten Ecke klicken, um unser Programm zu schließen.
Sind Probleme aufgetreten?
Wenn ja, teilen Sie uns bitte weitere Details mit.
Ich freue mich auf deine Antwort.
=
Hi,
In full-screen mode, you can directly click the "X" on the upper right corner to close our program.
Did you encounter any problems?
If yes, please offer us more details.
Looking forward to your reply.

[Uninstaller will not Insall]

Hi,

Kindly download the latest IObit Uninstaller from: http://www.majorgeeks.com/files/details/iobit_uninstaller.html

Thanks,