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Cicely

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Posts posted by Cicely

    Send Your Suggestions for IObit Malware Fighter v9

    in IObit Malware Fighter v9

    Posted

    Hi akardos,

    Sorry to hear that.

    Can you enable them manually?

    To look into the issue, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into.

    Looking forward to hearing from you.

    Behavior Guard and Steam

    in IObit Malware Fighter v9

    Posted

    On 11/24/2021 at 4:27 AM, Mr. Pc said:

    IMF 9's Behavior Guard makes black screens at the Steam Client. I suggest a Whitelist so you can make it work

    Hello Mr. Pc

    This is Cicely from IObit.

    Sorry for the inconvenience. Please describe the issue more clearly with related screenshots.

    Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/   

    Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is save         d. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

    IMF9 causing Google Chrome based browsers to crash

    in IObit Malware Fighter v9

    Posted

     Hi RindyPorks

    Sorry for my late reply.

    Do you have Windows 11? What did you do before the issue?

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into.

    Looking forward to hearing from you.

     

     

    Send Your Feedback for IObit Malware Fighter 9

    in IObit Malware Fighter v9

    Posted

    Hello Guys,

    Good News. IObit Malware Fighter  9 Final version has been released.  Try it now to enjoy new features and improvements.

    1. Download Now
    Download from IObit

    2. Send your Feedback
    - E-mail us your suggestions or comments directly:     imfsupport@iobit.com
    - Join discussion on our forums.

    3. Share IObit Malware Fighter v9 with your families, friends, and colleagues

    4. What's New:

     (2021-11-22)
    + New Behavior Guard prevents suspicious threats in advance based on behavior analysis for higher PC security
    + New Sandbox offers an isolated environment to safely run unknown programs or open files to avoid potential damages
    + Enhanced IObit Anti-malware Engine for more efficient threat detection with 32% faster scanning speed and 50% less resource usage
    + Upgraded to the latest Bitdefender Engine to remove more latest threats and fully support Windows 11
    + Strengthened Anti-Tracking to clear tracking cookies more thoroughly
    + Brand new UI brings a more intuitive and friendly user experience
    + Newly upgraded database comprehensively protects your PC against the latest viruses, ransomware, and malware.
    + Supported 33 languages
    + And more can be discovered by you

    5. Description:

    IObit Malware Fighter is a powerful and comprehensive anti-malware and anti-virus program that can protect your PC against the latest spyware, adware, ransomware, Trojans, keyloggers, bots, worms, hijackers, viruses, etc. With the continually enhanced IObit Anti-malware Engine, the upgraded latest Bitdefender Engine, the more powerful IObit Anti-ransomware Engine, and the larger database, IObit Malware Fighter accelerates the scanning process by up to 32%, reduces the resource usage by up to 50%, detects more hidden threats, and gives you the best protection ever. Check out the main features to know more about how IObit Malware Fighter offers such real-time all-around protection for your privacy, browsers, and the whole system.

     

    Features and Highlights 

     

    Triple Engine Protection

    IObit Malware Fighter combines three engines (IObit Anti-malware Engine, the world-leading Bitdefender Engine, and IObit Anti-ransomware Engine) together to defend against the virus, malware, or ransomware attacks and maximize your PC protection. With multiple layers of malware-crushing tech, IObit Malware Fighter empowers you to enjoy the internet fearlessly.

    Safe Box & Sensitive Data Protect - No Worries About Privacy Leaks

    To fully protect your private and sensitive data from unauthorized access and the latest ransomware attacks in real-time, IObit Malware Fighter provides you with two powerful features: Sensitive Data Protect (Under Anti-ransomware Engine) and Safe Box. Just select the file types or add the precise files/folders you want to protect. Then no more worries about your sensitive data being attacked by hackers or illegally accessed by third-party programs. No one can access your protected data in Safe Box without the correct password.

    Sandbox - An Isolated Safe Environment To Avoid Potential Threats

    Sandbox is an isolated testing environment that enables you to execute unknown programs or open files without damaging your system or network. Using a sandbox to detect malware offers an additional layer of protection against security threats, such as stealthy attacks.

    Powerful Browser Protection
    IObit Malware Fighter offers you comprehensive browser protections, including homepage protection, anti-tracking, download protection, DNS protection, and surfing protection. What's more, it also adds Email Protection and Ads Removal to fully protect your browsing against online threats, phishing attacks, cryptocurrency mining, annoying ads, and Email-borne threats for safer & smoother surfing.


    Real-time Protection - 8 Security Guards

    With 8 guards in Security Guard, IObit Malware Fighter takes your PC security to a higher level. The 8 guards refer to Network, File, Startup, Process, MBR, Camera, USB, and Behavior, which protect every corner of your PC real-timely. It is worth mentioning that Camera Guard can protect your camera from unauthorized access for better privacy protections and Behavior Guard can prevent suspicious threats in advance based on behavior analysis and keep you away from potential threats.

    Conclusion

    If you need the all-around security software to protect your privacy, online security, and your system, IObit Malware Fighter is one that you cannot miss.

     

    iTop Auto Installed!!!!

    in IObit Uninstaller 11

    Posted

    Hi,
    So sorry for all inconvenience.

     iTop software is from our partner. The intention is to provide our customers with other great products if necessary. Please kindly uninstall it if you are not satisfied with it. 

    We have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

    Much appreciated your understanding.

    License not accepted!!!

    in Driver Booster 9

    Posted

    On 11/17/2021 at 3:08 AM, davebt said:

    Has anyone else had this problem,   I have been a user of this app for years and have tried the beta of ver 9 and have paid for the latest version but license sent by "2 checkout" is not accepted.

    I am looking at getting a refund and giving up

     

    Hi there,

    Sorry to hear that. There was a problem about the activation. We have fixed the problem. Could you please try to activate it again?

    compatable with windows 11

    in Advanced SystemCare Ultimate 14

    Posted

    Hi

    Sorry for that. The current version of ASC Ultimate is compatible with Windows 11.

    Would you please provide us with the following information so that we can further check it?

    1. Please tell us more details about how it wont run properly on win 11.

    2. Is there any error message? If yes, please take some screenshots and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    3. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email address feedback@iobit.com

    Thanks for your effort and help on this issue.

    slowed my dell Latitude E6530

    in Driver Booster 9

    Posted

    Hi there

    Could you please give us more details about the problem?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    DB 9 Pro Installing Bad Drivers

    in Driver Booster 9

    Posted

    Hi there,

    Sorry to hear that. Could you please take a screenshot of which device has errors?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    IObit Malware Fighter™ PRO　何度も第数オーバーということでリセットしてますが、まったくアクティベートできません。

    in IObit Malware Fighter 8

    Posted

    Hello ダメダメです,

    Thanks for your feedabck.

    Please post in English as it is our rule. You can translate it by Google.

    I have reset your license code and now you can use it again.

    You can always get transfer help from https://www.iobit.com/en/transferproduct.php

    Thanks for choosing IObit to care your PC.

     

     

    こんにちはダメダメです、

    あなたのfeedabckをありがとう。

    原則として英語で投稿してください。 あなたはグーグルによってそれを翻訳することができます。

    ライセンスコードをリセットしました。再度使用できます。

    転送のヘルプは、https：//www.iobit.com/en/transferproduct.phpからいつでも入手できます。

    PCのケアにIObitをお選びいただきありがとうございます。

     

    Driver Booster 9 - Multiple Windows 11 Drivers Lenovo S730 Laptop showing dated 1968 as Current.

    in Driver Booster 9

    Posted

    Hi there,
    We confirm that this is a normal situation.
    You may please note that we are not driver manufacturers and the drivers we provide come from hardware manufacturers, our updates depend on theirs. For example, if the official website releases this driver update of 2017 only by 2018, there is no way for us to provide the driver update of 2017 in 2017 but only able to provide the update after the release of official website.
    Moreover, the date shown in Driver Booster is not the production date of the driver, it’s the date read from the info file.
    Hope this will help.

    Drive Booster keeps throwing errors in Windows 11 saying there are Security problems and the program may not run properly.

    in Driver Booster 9

    Posted

    Hi there,

    Sorry to hear that. However, we have tested Driver Booster on Windows 11. It works well.

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

     

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