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Cicely

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Posts posted by Cicely

    Driver Booster will not install

    in Driver Booster 9

    Posted

    Hello Goldwing79,

    At First, we want to explain that our Moderator Scannan really help IObit and IObit users a lot all the time. We really appreciated the effort Scannan did.  In fact, a screenshot of the error message will save a lot of our effort to find a solution. As Driver Booster is not installed, the tool got nothing for help. We still need the error message and your operation for analysis. Your understanding is highly appreciated. By the way, did you install any other security software on your PC?

    Waiting for your reply.

     

    Driver Booster Killed my computer

    in Driver Booster 9

    Posted

    Hi there, 

    When we tested it, we found Driver Booster can work well on Windows 11.

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    A very worrisome popup.

    in General Forum Items

    Posted

    Hi Mad Spectre,

    Thanks for your feedabck.

    Sorry to hear that.

    To look into the issue, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

     

    Driver Booster 9 Pro Never Progresses Beyond "Creating Restore Point"

    in Driver Booster 9

    Posted

    Hi there,

    Could you please install the latest version of Driver Booster to check whether the problem persists?

    https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe

    If it still fails, Please follow the steps in the previous email to get the information.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver booster 9 wont update 3 drivers (one is USB issue). Started after recent Win 11 update

    in Driver Booster 9

    Posted

    Hi there, 

    Did you still need our help in this case?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Performance monitor

    in Advanced SystemCare 15

    Posted

    On 2/19/2022 at 7:12 AM, eviscerator said:

    how about adding a button to "hide" some of the icons on the Performance Monitor IE: Screen recorder Network etc..  because adding things like the should have a vote if the users want it added or not

    Thanks for your suggestion. We've recorded it for further consideration.

    Have a nice day!

    iTOP products auto installs even when declined

    in Usage of IObit Products

    Posted

    Hi jmtcesnz.co.nz，

    Sorry to tell you that it takes a long time to take changes.

    But you know it needs different deparments to discuss and make decisions.

    I keep on recording your feedabcks, and IObit value users voice. Give us some time, we will make improvements.

    iTOP VPN is from our partner and  it is 100% safe. Please do not worry. You can remove it or keep it as per your needs.

    Thanks for your understanding. 

    Special Thanks to All IObit Volunteer Translators

    in Multi-language Translations

    Posted

    Special thanks to Advanced SystemCare Ultimate 15 volunteer translators below:

    Arabic/عربى: lculator zaloom
    Bulgarian/Беларуская: Lyuben Panchev
    Simplified Chinese/简体中文: Li Dai
    Traditional Chinese/正體中文: alan@tw
    Croatian/Hrvatski: Petar Metić
    Czech/Čeština: Lukáš Spurný
    Danish/Dansk: Jørn Runge
    Dutch/Nederlands: Kris Van Damme
    Finnish/Suomi: Veikko Muurikainen
    Flemish/Vlaams: Chris Verberne
    French/Français: Frédéric Dectot, JeuMeu, Roland LALIS
    Georgian/ქართული: Nacho Lomidze
    German/Deutsch: Hans-Juergen Koppatz, Karl-Heinz Grabatin
    Greek/Ελληνικά: Stathis Doukas
    Hebrew/עברית: Eli Ben David
    Hungarian/Magyar: Brechler Zsolt 
    Italian/Italiano: Claudio Birello
    Indonesian/bahasa Indonesia: Purwo Adi Nugroho
    Japanese/日本語: Nagai Tsuneo
    Korean/한국어: JaeHyung Lee
    Malay/Bahasa Malaysia: Markflynn
    Norwegian/Norsk: Thor Stange
    Polish/Polski: Fresta
    Portuguese(PT-BR)/Português (Brasil): IGOR RUCKERT 
    Portuguese(PT-PT)/Português (Portugal): Fernando Santos
    Romanian/Română: Cosmin Marian Barna 
    Russian/Русский: Sergei Okhrimenko, Dmitry Fedorenko, Виктор Алиев, M Weitz
    Serbian (Cyrillic)/Српски (ћирилица): Ilija Komljenović
    Serbian (Latin)/Srpski (latinica): Ilija Komljenović
    Slovak/Slovenský (Slovak): dedko58
    Slovenian/Slovenščina: Marjan Mirai
    Spanish/Español: miquel costa
    Swedish/Svenska: Annelie Pernheden
    Turkish/Türkçe: Kamil BODUR, Enis Özsaruhan
    Ukrainian/Українська: Rid Destro
    Vietnamese/Tiếng Việt: Tony Nguyễn

    Uninstalled because of advertising

    in Usage of IObit Products

    Posted

    Hi Old.Calgary.Dud,

    Thanks for contracting IObit.

    Sorry to hear that. I will report your feedabck to our product team and we will keep on improving. 

    Could you please send us the related screenshot to show the popup ads that you mentioned so that we can make improvements?

    Looking forward to hearing from you. 

     

    Never Received Confirmation Email of Purchase of Valentine's Sale Bundle With Codes

    in OFFERS!

    Posted

    Hi KadKat,

    Sorry to hear that.

    To help you find the order, please supply one or more of the following information to me by PM or get quick online help from https://www.iobit.com/en/onlinefeedback.php 

    - Reference number of the order;

    - Name or Email filled in the order;

    - First 4 digits and last 4 digits of the card used;

    - A copy of your payment records.

    Looking forward to hearing from you.

     

    • Like 1

    ASC deletes Microsoft Flight Simulator files

    in ASC Discussions

    Posted

    Hi Woko1754,

    Very sorry for the issue you encountered. It is a bug. We'll fix it in future versions. Currently, please follow the steps below to solve the issue.

    Click the Options icon on the top right corner of the main screen to choose Settings > find Junk File Clean > uncheck the option Windows App Cache > click OK button. 

    ASC will not clean Microsoft Flight Simulator 2020 any more.

     

    Ransom machine and Bit defender switched off

    in IObit Malware Fighter v9

    Posted

    Hi Gerhard,

    Sorry for my late reply.

    Do you encounter any error messages? If yes, please take a screenshot and send it to us.

    Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

    Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience

    Unapproved iTop software creating video files without asking (?)

    in Usage of IObit Products

    Posted

    Hi Gross Bloatware，

    Sorry for my late reply.

    At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

    You untick the checkbox for iTOP  VPN if you do not want it when you install IObit Programs. You can find the chexkbox at the left concern of IObit programs' installtion windows.

    I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

    I totally understand your concerns.

    Thanks for yur understanding.

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