[A very worrisome popup.]

Hi Mad Spectre,

Thanks for your feedabck.

Sorry to hear that.

To look into the issue, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

 

[PC Config]

Hi Kitk,

Thanks for your question.

They can work together. But it is your choice to keep them all or just the one you prefer to. 😉

[Translation Tool for Translators]

Hi DUC Luu,

Sorry to hear that.

Please send a screenshot to show the situation you mentioned so that we can help you check it.

Looking forward to hearing from you. 

[iobit forum email address(es) compromised]

Hi leroilightning，

What is i the Email you mentioned? Please check and ensure who sent the Email. Please also be careflu to click any link.

IObit never send any ransom Email to our users. 

If it is possaible, please take a screenshot to show the Email so that we can check it.

Looking forward to hearing. 

[UK Helpline]

Hi James,

Sorry to hear that.

We do not have phone service currently. If you have any issues, please describe it clearly here or get online help directly at https://www.iobit.com/en/onlinefeedback.php 

We will help you whin 24 hours in bussiness days.

Looking forward to hearing from you.

[Driver Booster 9 Pro Never Progresses Beyond "Creating Restore Point"]

Hi there,

Could you please install the latest version of Driver Booster to check whether the problem persists?

https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe

If it still fails, Please follow the steps in the previous email to get the information.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[Update Never Works]

Hi there,

If you are using the pro version, it can be updated automatically if you tick the checkbox of autoupdate.

 

[Driver booster 9 wont update 3 drivers (one is USB issue). Started after recent Win 11 update]

Hi there, 

Did you still need our help in this case?

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[iTOP products auto installs even when declined]

Hi RBP22,

Sorry to hear that.

Could you please let us know the name of Trojan that you mentioned?

If anything happens again, please send us the related screenshots so that we can help you further.

Perhaps, it is mistanding. If you are really afftected, it is not so easy to make everhthing fine.😉

 

 

[Performance monitor start up position (I use multiple monitors)]

On 2/25/2022 at 9:57 AM, Nedstand said:

Hi,

 

Just checking back in.  I emailed the report Jan 22 and haven't heard back.

Thank you!

Very sorry that we missed the email. Now we've forwarded it to our technicians for further checking and will get back to you as soon as possible via that email. Sorry again.

[Performance monitor]

On 2/19/2022 at 7:12 AM, eviscerator said:

how about adding a button to "hide" some of the icons on the Performance Monitor IE: Screen recorder Network etc..  because adding things like the should have a vote if the users want it added or not

Thanks for your suggestion. We've recorded it for further consideration.

Have a nice day!

[iTOP products auto installs even when declined]

Hi jmtcesnz.co.nz，

Sorry to tell you that it takes a long time to take changes.

But you know it needs different deparments to discuss and make decisions.

I keep on recording your feedabcks, and IObit value users voice. Give us some time, we will make improvements.

iTOP VPN is from our partner and  it is 100% safe. Please do not worry. You can remove it or keep it as per your needs.

Thanks for your understanding. 

[How do I restore a backup from the file browser?]

Hi there,

Sorry to bother you again.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

Waiting for your reply

[Special Thanks to All IObit Volunteer Translators]

Special thanks to Advanced SystemCare Ultimate 15 volunteer translators below:

Arabic/عربى: lculator zaloom
Bulgarian/Беларуская: Lyuben Panchev
Simplified Chinese/简体中文: Li Dai
Traditional Chinese/正體中文: alan@tw
Croatian/Hrvatski: Petar Metić
Czech/Čeština: Lukáš Spurný
Danish/Dansk: Jørn Runge
Dutch/Nederlands: Kris Van Damme
Finnish/Suomi: Veikko Muurikainen
Flemish/Vlaams: Chris Verberne
French/Français: Frédéric Dectot, JeuMeu, Roland LALIS
Georgian/ქართული: Nacho Lomidze
German/Deutsch: Hans-Juergen Koppatz, Karl-Heinz Grabatin
Greek/Ελληνικά: Stathis Doukas
Hebrew/עברית: Eli Ben David
Hungarian/Magyar: Brechler Zsolt 
Italian/Italiano: Claudio Birello
Indonesian/bahasa Indonesia: Purwo Adi Nugroho
Japanese/日本語: Nagai Tsuneo
Korean/한국어: JaeHyung Lee
Malay/Bahasa Malaysia: Markflynn
Norwegian/Norsk: Thor Stange
Polish/Polski: Fresta
Portuguese(PT-BR)/Português (Brasil): IGOR RUCKERT 
Portuguese(PT-PT)/Português (Portugal): Fernando Santos
Romanian/Română: Cosmin Marian Barna 
Russian/Русский: Sergei Okhrimenko, Dmitry Fedorenko, Виктор Алиев, M Weitz
Serbian (Cyrillic)/Српски (ћирилица): Ilija Komljenović
Serbian (Latin)/Srpski (latinica): Ilija Komljenović
Slovak/Slovenský (Slovak): dedko58
Slovenian/Slovenščina: Marjan Mirai
Spanish/Español: miquel costa
Swedish/Svenska: Annelie Pernheden
Turkish/Türkçe: Kamil BODUR, Enis Özsaruhan
Ukrainian/Українська: Rid Destro
Vietnamese/Tiếng Việt: Tony Nguyễn

[Uninstalled because of advertising]

Hi Old.Calgary.Dud,

Thanks for contracting IObit.

Sorry to hear that. I will report your feedabck to our product team and we will keep on improving. 

Could you please send us the related screenshot to show the popup ads that you mentioned so that we can make improvements?

Looking forward to hearing from you. 

 

[Never Received Confirmation Email of Purchase of Valentine's Sale Bundle With Codes]

Hi KadKat,

Sorry to hear that.

To help you find the order, please supply one or more of the following information to me by PM or get quick online help from https://www.iobit.com/en/onlinefeedback.php 

- Reference number of the order;

- Name or Email filled in the order;

- First 4 digits and last 4 digits of the card used;

- A copy of your payment records.

Looking forward to hearing from you.

 

[Driver Booster Made My Laptop Unable Start The Windows]

Can you boot your PC in safe mode?

[ASC deletes Microsoft Flight Simulator files]

Hi Woko1754,

Very sorry for the issue you encountered. It is a bug. We'll fix it in future versions. Currently, please follow the steps below to solve the issue.

Click the Options icon on the top right corner of the main screen to choose Settings > find Junk File Clean > uncheck the option Windows App Cache > click OK button. 

ASC will not clean Microsoft Flight Simulator 2020 any more.

 

[No activation email]

Hi Redsfan,

Thanks so muh for your warmhearted reply. 😉

[Ransom machine and Bit defender switched off]

Hi Gerhard,

Sorry for my late reply.

Do you encounter any error messages? If yes, please take a screenshot and send it to us.

Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience

[Unapproved iTop software creating video files without asking (?)]

Hi Gross Bloatware，

Sorry for my late reply.

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

You untick the checkbox for iTOP  VPN if you do not want it when you install IObit Programs. You can find the chexkbox at the left concern of IObit programs' installtion windows.

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

I totally understand your concerns.

Thanks for yur understanding.

[ITOP VPN]

Hi Thomas MILLER,

Sorry for my late reply.

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

If you meet any issues about the program, please get hep from https://www.itopvpn.com/support 

Have a rgeat day.

[Seriously pissed off with IOBits colloboration with ITop]

Hi Matt W,

Sorry for my late reply.

You untick the checkbox for iToP  VPN if you do not want it when you install IObit Programs. You can find the chexkbox at the left concern of IObit programs' installtion windows. 

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. 

I totally understand your concerns.

Thanks for yur understanding.

[Tried to Buy IObit Advanced System Care, no lift-off!]

Hi J. Dough,

Sorry for my late reply.

Is everything fine now?

If not, please get quick online help here https://www.iobit.com/en/onlinefeedback.php 

Or send me the related screenshot to show the precise issue by PM.

Have a great day. 

[MAJOR COMPALNT ITOP BUNDEL ISNTLLED WITHOUT APPROVAL]

Hi sjwt and Redsfan,

Sorry for my late reply.

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

If you do not want it, please uncheck the checkbox from some apps when you install that app.

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. 

I totally understand your concerns.

Thanks for yur understanding.