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Cicely

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Posts posted by Cicely

    How do I restore a backup from the file browser?

    in Driver Booster 9

    Posted

    Hi there,

    Did you back up the driver before?  If yes, it is supposed to be in Restore. If not, we guess you need a new driver.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Browsers supported err, unsupported

    in IObit Malware Fighter v9

    Posted

    Hi TheReal_HAL,

    Sorry for my late reply.

    For Opera, I have reported your suggestion to our product team and it might be possaible in the future. 

    For the issue " not fully protected", please check and ensure that you turn on all the related functions to protect your PC. If you did but still get the message, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

     

     

    AD Blocker

    in IObit Malware Fighter v9

    Posted

    Hi LeventH,

    Thank you for contacting IObit. 

    Sorry for my late reply.

    Do you encounter any error messages? If yes, please take a screenshot and send it to us.

    Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

    Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

     

    follow up on "Spam from Iobit"

    in Usage of IObit Products

    Posted

    17 hours ago, clauderich said:

    I want to echo what Twisted_Code mentioned about your annoying pop up ads.
    I have just installed all your latest top-of-the-line software and I'm still getting ads prompting me to purchase that which I have already have. It's ridiculous. It's telling me to update certain programs, and instead of updating, sends me to your marketing website. You seriously need to clean this up. Thank you.

    Hello clauderich,

    Thanks for your feedback.

    Is it possaible to send me the related screenshots to show the ads so that I can give our marketing team more details. We will keep on improving.😉

    reportsfrom ASC registry clean

    in Advanced SystemCare 15

    Posted

    Hi

    Welcome to IObit Forum!

    Do you mean you want to save the scan result of Registry Clean? If yes, please right-click any item on the right panel of the scan details window and choose Save report, then you can save the registry entries scanned out to your computer.

    The attached picture is for your reference.

    Have a nice day!

    save report.jpg

    Advanced System care 15 pro

    in Advanced SystemCare 15

    Posted

    Hi

    Sorry for that. Please follow the steps below to send us the debug file for further checking.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe 

    Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped debug file to feedback@iobit.com.

    Thank you.

    Scan Failed REPEATEDLY.

    in Driver Booster v5

    Posted

    Hi there,

    Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver booster obliterated my pc

    in Driver Booster General Discussions

    Posted

    Hello Esgaroth,

    Did you still looking forward to the solution of the problem? Is it fixed?

    If you still need our help, we need some information to investigate the issue.

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Solutions to License /Purchasing/Payment/ Renewal Issues

    in Usage of IObit Products

    Posted

    Dear users,
    To help you out of the license /purchasing/payment/renewal issues quickly, please Get Quick Online Support Here

    For some common issues, please find a quick answer below:

    License Code Issues:
    1)Quick Solution to Forgot/Lost License Code

    2)Quick Solution to Transfer License Code to Another PC

    3)Quick Solution to Reinstall Programs (E.g: Encounter "activated for maximum PCs" error message ) 


    Note: To protect your privacy, please do not supply your license code or Email or any other personal information in any Forum posts.

    Purchasing/Payment Issues:

    1) Quick Answers for Pre-sale Issues  (E.g: Supported payment,refund policy)

    2) Quick Answers for After-sale Issues (E.g: Downloading, installation or activation)

    Note: To protect your privacy,please do not post with any personal information such as card No., license code, or Email, or payment screenshots in any Forum posts.

    Renewal Issues:

    1) Quick Answers for Renewal Issue

    2) Quick Answers to Cancel Auto Renewal Service


    If your questions are not answered in the above solutions, Get Quick Online Support here

    If you still cannot resolve your issue using the above methods, you can send a PM (Private Message) to Cicely

     

     

    Update Failed

    in Driver Booster Discussions

    Posted

    Hi there,

    This update is supposed to be excluded from our database for the system stability.   Please delete the ScanData folder under the installation directory of Driver Booster (Right-click "Driver Booster" icon on the desktop > Click "Open File Location"). After that, Please launch Driver Booster to scan.  If you still get the notification for this update , please let me know.

    IVRedgrave

    in Driver Booster 9

    Posted

    Dear Driver Booster user,

    It is our great honor that you love Driver Booster and use it to maintain drivers on your PC. Thank you for your trust and support.

    We are really sorry for all the troubles that the firmware updates caused this time. As we all know,  the environment of each PC is different. Even if we test drivers carefully before we add them to our database, there may be such accidents that some drivers cause system problems.

    Anyway, with the great help of our warmhearted users, we finally located the problem driver updates and excluded them from our database. We express our sincere gratitude to those users.  That is, users won't be provided those firmware updates when users use Driver Booster to scan.

    To those users who encountered the problems, we express our apology.  To make sure the problem drivers won't be scanned out after you restore or reinstall your system, please delete the ScanData folder under the installation directory of Driver Booster (Right-click "Driver Booster" icon on the desktop > Click "Open File Location"). After that, those firmware updates are not supposed to be provided. If you still get the notification to update those firmware after that, please get information with the tool (https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe) and send us the log for investigation.

    Thank you very much for your time to read this message.

    Driver Booster inutilizou minha placa X79 com Xeon atualizando o firmware

    in Driver Booster 9

    Posted

    Dear Driver Booster user,

    It is our great honor that you love Driver Booster and use it to maintain drivers on your PC. Thank you for your trust and support.

    We are really sorry for all the troubles that the firmware updates caused this time. As we all know,  the environment of each PC is different. Even if we test drivers carefully before we add them to our database, there may be such accidents that some drivers cause system problems.

    Anyway, with the great help of our warmhearted users, we finally located the problem driver updates and excluded them from our database. We express our sincere gratitude to those users.  That is, users won't be provided those firmware updates when users use Driver Booster to scan.

    To those users who encountered the problems, we express our apology.  To make sure the problem drivers won't be scanned out after you restore or reinstall your system, please delete the ScanData folder under the installation directory of Driver Booster (Right-click "Driver Booster" icon on the desktop > Click "Open File Location"). After that, those firmware updates are not supposed to be provided. If you still get the notification to update those firmware after that, please get information with the tool (https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe) and send us the log for investigation.

    Thank you very much for your time to read this message.

    Firmware system driver (Dell 0.1.0.8 dated 2012-12-02) breaking Windows 10

    in Driver Booster 9

    Posted

    Dear Driver Booster user,

    It is our great honor that you love Driver Booster and use it to maintain drivers on your PC. Thank you for your trust and support.

    We are really sorry for all the troubles that the firmware updates caused this time. As we all know,  the environment of each PC is different. Even if we test drivers carefully before we add them to our database, there may be such accidents that some drivers cause system problems.

    Anyway, with the great help of our warmhearted users, we finally located the problem driver updates and excluded them from our database. We express our sincere gratitude to those users.  That is, users won't be provided those firmware updates when users use Driver Booster to scan.

    To those users who encountered the problems, we express our apology.  To make sure the problem drivers won't be scanned out after you restore or reinstall your system, please delete the ScanData folder under the installation directory of Driver Booster (Right-click "Driver Booster" icon on the desktop > Click "Open File Location"). After that, those firmware updates are not supposed to be provided. If you still get the notification to update those firmware after that, please get information with the tool (https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe) and send us the log for investigation.

    Thank you very much for your time to read this message.

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