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Cicely

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Posts posted by Cicely

    Malware Fighter 9 Pro automatically switches off Protection

    in IObit Malware Fighter v9

    Posted

    Hi Bonner,

    Welcome to our forum. 

    To look into the issue you mentioned, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into.

    Looking forward to hearing from you.

    Update Failed

    in Driver Booster Discussions

    Posted

    Hi there,

    1. Please download and install the driver from the link below to see if it can fix the problem:

    http://www.cd4o.com/drivers/debug/all/66afdf31b308ffdd68ac2445ec167181_setup.exe

    2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result.

    3. If the installation fails, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send us the zip file. And also please send us the related screenshot of the error message you get when you install the driver.

    Thank you for your time.

    Firmware system driver (Dell 0.1.0.8 dated 2012-12-02) breaking Windows 10

    in Driver Booster 9

    Posted

    Hi there,

    Thank you very much for the information. However, because you have reinstalled the system, there is no information about Driver Booster in the log. Could you please just install Driver Booster again and then scan the updates with Driver Booster first? Please DO NOT update any drivers in case the problem happens again. After that, please use the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe again so that we can check which driver updates caused the problem.

    Sorry for all the troubles it may bring. Your help is highly appreciated. Waiting for your reply.

    Firmware system driver (Dell 0.1.0.8 dated 2012-12-02) breaking Windows 10

    in Driver Booster 9

    Posted

    Hello,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver Booster inutilizou minha placa X79 com Xeon atualizando o firmware

    in Driver Booster 9

    Posted

    Hello,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Product(s) Expiration date(s) Issue/Suggestion

    in OFFERS!

    Posted

      @mdavis7879

    @Redsfan

    Thanks for your feedabck.

    If ou renew a  license code, the service time will be added automatically. If you buy new license coes, you can write to us and we can merge the servie time together.

      @mdavis7879, have you got the Black Friday  offer, if you did, please send me PM with license codes and I can merge the license codes into one. 

    Driver Update Caused Blue Screen on Win11

    in Driver Booster 9

    Posted

    18 hours ago, OldWolf66 said:

    Please help. I used the version 9 of Updater to update drivers on Win 11 system on my laptop. Now I get an error message saying driver power settings problem. I can’t keep the machine up long enough to do much with it. What can I do?

    Hi there

    Do you still encounter the problem?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver booster completely removed my bluetooth drivers

    in General Forum Items

    Posted

    Hi devoncatt,

    Thanks for your feedabck.

    Sorry to hear that. Driver Booster can help you install and update drivers. 

    For the issue you mentioned, what did you do before the issue?

    To help you out of the issue, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool>> click 'Save report to Desktop' >> find db_info_YYMMDD.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap.

    Thanks for your patience. Looking forward to your reply.

     

    Unwanted Software installs in 2021

    in Usage of IObit Products

    Posted

    @ soeur_co @Redsfan

    Thanks for your feedbacks.

    At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

    You can uncheck the checkbox  when you install the prorgam if you do not want the two programs you mentioned.

    Anyway, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.

    Have a good time!

    "Current Version" of Discord and OBS Studio is not right.

    in IObit Software Updater v4

    Posted

    Hi there,

    Thank you for your feedback.

    IObit Software Updater has supported Discord 1.0.9003 and OBS Studio 27.1.3. Please install the updates from our program.

    Sometimes, the program won't update its regestry value when an update is installed. If the problem persists after you install the updates from our program, please kindly let us know, so we further investigate it.

    Thank you for your time.

    Fix Device Error - USB Mouse not working

    in Driver Booster 9

    Posted

    On 11/28/2021 at 6:27 AM, Blade69 said:

    After the last update of all drivers using Driver Booster 9, my Thinkpad USB Optical Mouse no longer works. The Error In Fix Device Error is "UNKNOWN - ThinkPad USB Optical Mount" Error Code 1. Error code 1 basically is invalid driver. I uninstalled the Drver from Device Manager --> Other Deivces (as its not recognized in Mice). 

    I'm not sure how to fix the issue as that's what Driver Booster is supposed to do. 

    Any ideas how to get a mouse to work?

    Dear valued user,

    According to the log, we find that the device is unknown before Driver Booster installed the driver on November 25th.

    Please go to Device Manager >> find and right click ThinkPad USB Optical Mouse >> choose Uninstall >> Reboot PC. See if everything is normal or not.

    During the uninstall process, please make sure to tick 'Delete the Driver software for this device'. Here is a screenshot for your reference.

    After that, please reinstall the driver from Lenovo to check how it works.

    https://download.lenovo.com/pccbbs/mobiles/n2xst09w.exe
    https://download.lenovo.com/pccbbs/mobiles/n30wb02w.exe
    https://download.lenovo.com/pccbbs/mobiles/n30fp06w.exe

    At last, if problem remains, download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send us the zip file.

    Thank you.

    20211201162030.png

    DriverBooster 9 premium problems

    in Driver Booster 9

    Posted

    Hi there

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    DRIVER INSTALL FAILED!

    in Driver Booster 9

    Posted

    Hi there

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

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