[Seriously pissed off with IOBits colloboration with ITop]

Hi Matt W,

Sorry for my late reply.

You untick the checkbox for iToP  VPN if you do not want it when you install IObit Programs. You can find the chexkbox at the left concern of IObit programs' installtion windows. 

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. 

I totally understand your concerns.

Thanks for yur understanding.

[Tried to Buy IObit Advanced System Care, no lift-off!]

Hi J. Dough,

Sorry for my late reply.

Is everything fine now?

If not, please get quick online help here https://www.iobit.com/en/onlinefeedback.php 

Or send me the related screenshot to show the precise issue by PM.

Have a great day. 

[MAJOR COMPALNT ITOP BUNDEL ISNTLLED WITHOUT APPROVAL]

Hi sjwt and Redsfan,

Sorry for my late reply.

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

If you do not want it, please uncheck the checkbox from some apps when you install that app.

I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. 

I totally understand your concerns.

Thanks for yur understanding.

[iTOP products auto installs even when declined]

Hi jmtcesnz.co.nz and Sir_George,

Sincerely sorry to hear that.

I totally understand your concerns.

I have reported all of your feedabcks to our product team and hope there will be changes.

By the way, you can wlays untick the item you do not want.

Thanks for yur understanding.

[DriverBooster Page Not Starting Download]

Thank you for your suggestion.

[ASC 15 SSD Disk Optimization]

Hi

Sorry for the issue you encountered. Please send us the following information via the email feedback@iobit.com so that we can further check it.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

Thanks you.

[DriverBooster Page Not Starting Download]

Hi there, 

Could you please check whether you can download it from https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe？

I hope it works.

[TOUCHPAD not working]

Hi there, 

Did you still need our help in this case?

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[driver booster to update GPU driver only to (studio ready) driver]

Hi there, 

Thank you for choosing Driver Booster. 

However, we are afraid that there is no such an option. You can disable auto-update in Settings. If it is not the one you want, you can ignore this update when it is provided in Driver Booster.

Wish you all the best.

[New Features Please]

Hi Roninator2,

Sorry to miss you post. Yes, Protected Folder can only protect the the local files/folders on a PC that installed Protected Folder. I will report your suggestion to our prduct team for consideration.

For the issue " Second is that the file is essentially locked down and cannot even be copied.", you can set the settings of Protected Folder to hide or Deny read access as per your needs.

For the backup issue, is it possaible to send us the related screenshots so that we can make improvements.

Looking forward to hearing from you.

[can't download]

Hi chaodziejg，

Sorry for my late reply.

Please ensure that your network is correct and then download the program from https://www.iobit.com/en/products.php again

I did a test and it is ok to downlaod.

Have a great day. 

[Unapproved iTop software creating video files without asking (?)]

Hi Pissed Off,

Sorry to hear that.

Our program is 100% safe. Please feel assured to use them.

For the sitaution you mentioned, I have reported it to our program team. 

They will reconsider it in the future. 

[Download drivers stuck at 1%]

Hi there,

Since the environment of each PC is not the same, the cause of the same problem may differs. If you want us to help you find a solution, it would be much better for you to get information with the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe  and then send us the log. We will try our best to find a solution asap.

[unable to download antiransomeware and bitdefender motor]

Hi s.pichereau,

Welcome to our forum

To solve this case, please download the latest IObit Malware Fighter 9.1  from  https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe reinstall and see whether the issue continues.

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with problem and click 'Save report'. 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is save d. Click 'OK' button to open that saved folder.  

Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

[SuperBoss]

Hi SuperBoss,

Happy to hear that you are satisfied with our program.

We will forward your suggestion to our R&D team and product manager for consideration. And we will keep on improving our product for your better experience.

Welcome more suggestions and feedbacks.🥰😉

 

[follow up on "Spam from Iobit"]

Hi richards1052,

Please just click the "X" at the top right concern to close the popup.

If you get them frequently, I will repot it to our product team to make improvements.

Looking forward to hearing from you.

[Slow start-up]

Hi Com Drocor,

Thanks for your feedabck.

Do you have our Advanced SystemCare. It is a profession tool to speed up your PC. You can know it from https://www.iobit.com/en/advancedsystemcarefree.php

Please follow the steps below to speed up your boot time.

1. Run Advanced SystemCare> click Options icon on the top right corner to choose Settings… > uncheck the option of “Load Advanced SystemCare Tray at Windows startup” and “Enable Performance Monitor and load it at Windows startup” under General Settings > click OK.

2. Use Startup Optimizer of ASC to disable or delay unnecessary startup programs:

Run Advanced SystemCare > click Startup Optimizer in Speed Up tab > choose the item you want to modify > click Dropdown Menu on the right > choose Disable or Delay according to your need.

 

If you are interested, I can send me more steps to how to speed up your PC. 

Please feel free to contact us if you need further assistance.

 

 

[Onlince Purchased but no email with activation code]

Hi Suzanne,

Sorry for my late reply. Sorry I did not get your message.

If you paid, but did not get the license code, please supply one or more of the following information  with me by PM to help you find your order and the code:

- Reference number of the order;

- Name or Email filled in the order;

- First 4 digits and last 4 digits of the card used;

- A copy of your payment records.

@ all, it is sugegsted to solve the similar issues refer to 

 to get a quickly soution

@Scannan, thanks  so much to let know the issue. 😉🥰 You are so considerate. 

[Seriously pissed off with IOBits colloboration with ITop]

Hello Guys,

Sorry to hear that.

As I mentioned before, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.
If you do not want the recommendations, please just you can untick the checkbox for iToP VPN when you install our programs. You can find the chexkbox at the left concern of IObit programs' installtion windows. 

I have forwarded all your sugegstions and concerns to our product team. They will reconsider the issues.

Thanks for your understanding. 

[2Checkout is a joke!]

Hi 

Sorry to hear that.

To help you find the order, 

Please supply one or more of the following information for us to help you find your order and send the related message on https://www.iobit.com/en/onlinefeedback.php 

- Reference number of the order;

- Name or Email filled in the order;

- First 4 digits and last 4 digits of the card used;

- A copy of your payment records.

You will get a reply within 24 hours. ( As your issue refers to your privacy, it is better in this way. Thanks for your understanding. Or you can send me these message by PM.)

 

[do you have a product to protect 2 laptops and 3 android device's?]

Hi Sandra Willhoite,

Welcome to our forum.

To protect your PC, please try our IObit Malwar Fighter from https://www.iobit.com/en/malware-fighter-pro.php

To protect your android device's, please try our AMC security from https://www.iobit.com/en/store.php?ref=store_menu ( At the end of this page)

If you have other issues, please feel free to tell me.

 

[Расширение способов оплаты продуктов.]

Hello, 

Welcome to our forum.

Please post in English as only English is the language in the forum.  You can use google translate.

For payment issues, please refer to 

 

Привет,

Добро пожаловать на наш форум.

Пожалуйста, пишите на английском языке, так как на форуме используется только английский язык. Вы можете использовать гугл-переводчик.

По вопросам оплаты см.

[Malware Fighter 9 Pro automatically switches off Protection]

Hi akardos,

Sorry to hear that.

To look into the issue, please run the tool from  and send us the produced mesage to imfsupport@iobit.com

We will help you out of the issue. Your privacy are guaranteed. Only the message about the program will be collected and the message is only used to look into the issue.

Thanks for your trust.

[Windows 11 boot loop after first use of Driver Booster 9]

Hi there,

We are really sorry for the problem. However, if you can't boot up in safe mode, I'm afraid we can't investigate the issue.

[Too many popup, reminders and alerts interfere with productivity and are just annoying! Why do these need to be so obtrusive?]

Dear mecheng,

Thanks for contacting IObit.

For the notification popups, if you do not want them, you can turn off them in the program's Settings. If you still get them, please send us the related screenshot so that we can check it and make improvements. 

For the VPN issues, if you paid but still get the  Reminders to purchase. Please also send us the related screenshots to look into the issue.

At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

If something is wrong the the program, we will let the partner check the issue.

Thanks for your feeddbacks again. 😀