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Cicely

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Posts posted by Cicely

    Driver Booster 9 - Multiple Windows 11 Drivers Lenovo S730 Laptop showing dated 1968 as Current.

    in Driver Booster 9

    Posted

    Hi there,
    We confirm that this is a normal situation.
    You may please note that we are not driver manufacturers and the drivers we provide come from hardware manufacturers, our updates depend on theirs. For example, if the official website releases this driver update of 2017 only by 2018, there is no way for us to provide the driver update of 2017 in 2017 but only able to provide the update after the release of official website.
    Moreover, the date shown in Driver Booster is not the production date of the driver, it’s the date read from the info file.
    Hope this will help.

    Drive Booster keeps throwing errors in Windows 11 saying there are Security problems and the program may not run properly.

    in Driver Booster 9

    Posted

    Hi there,

    Sorry to hear that. However, we have tested Driver Booster on Windows 11. It works well.

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

     

    Driver Booster 9

    in Driver Booster 9

    Posted

     

    Hi there,

    Thank you very much for your feedback and we are glad that you like our product.

    All your suggestions, comments (both pros and cons), concerns, or program bugs/errors reported will be taken into serious consideration. Please email us again if you have more opinions.

    Please also help us spreading IObit products to all your family and friends.

    Your support is highly appreciated!

    Message after scan says Edge is running and it isn't

    in Advanced SystemCare Ultimate 14

    Posted

    On 11/8/2021 at 2:42 PM, RiderJohn said:

    Each time I run a scan with Care I'm given a message upon completion that some items couldn't be scanned because Edge is still running. I can't get a full clean because of this. Edge is not running when I do the scans.

    Hi

    Very sorry for the issue you encountered.

    Please follow the steps below to send us the debug file via feedback@iobit.com so that we can further check it.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file to us.

    Thank you.

    my acer swift3 laptop crashes on installing ASC

    in Advanced SystemCare 15

    Posted

    Hi

    Very sorry for the issue you encountered.

    Please follow the steps below to send us the debug file via feedback@iobit.com so that we can further check it.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file to us.

    Thank you.

    SKINS

    in Driver Booster 9

    Posted

    Hi there,

    Sorry for the inconvenience. We guess you can only change the theme at present. However, we have forward your request to our product team. And I also hope a light skin will come.

    Anyway, thank you for your support to IObit.

    image.png

    Trackpad failure after running program -(Solved)

    in Driver Booster 8

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Asus Zephyrus G14 Startup failed after update Storage Controller

    in Driver Booster 9

    Posted

    Hi there,

    Sorry to hear that.

    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

    Looking forward to hearing from you and we can figure out the solution soon.

    Driver Booser Will Not Connect To Servers

    in Driver Booster 9

    Posted

    Dear IObit user,

    Kindly please follow the following steps to help us locate the problem and look into it:

    1. Specify this problem with more details, or send us screenshots of error messages and related information.Or just take a video of what happens.

    2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

    Looking forward to hearing from you and we can figure out the solution soon.

     

    Device History Cleaning Suggestion

    in Driver Booster 9

    Posted

    Hi there,

    Thanks for testing IObit products and sending us your precious suggestions. We‘ve forwarded your proposals to our Product Manager and Tech Director. They will consider them carefully to continuously improve our product and service.

    We really appreciate your support to IObit.

    Eterno Delay na disponibilização de atualização para versão Pro for Steam -- Eternal Delay in the availability of an update for the Pro for Steam version

    in Driver Booster 9

    Posted

    Bonjour,

    Pour assurer la stabilité de la mise à jour de chaque version, nous ne publierons pas de mises à jour pour tous les utilisateurs en même temps. D'autre part, les utilisateurs avec une version différente installée et située dans une zone différente peuvent recevoir le rappel de mise à jour à un moment différent. Mais il n'y a que quelques jours de différence. Vous devriez recevoir un rappel de mise à jour très bientôt. Alors s'il vous plaît, attendez patiemment. Ou veuillez télécharger et installer la dernière version manuellement.

    Merci pour votre compréhension.

    =====================================

    Hello,
     
    To ensure the stability of each version' update, we will not release updates for all users at the same time. On the other hand, users with different version installed and located in different area may receive the update reminder at different time. But there is only a few days difference. You should get update reminder very soon. So please wait patiently. Or please download and install the latest version manually.

    Thanks for your understanding.

     

    Send Your Feedback for Driver Booster 9

    in Driver Booster 9

    Posted

    34 minutes ago, Lindsay Whyte said:

    Just checking out features in DB9. In the Settings area, specifically Network Settings, with Microsoft dropping support for Internet Explorer in 2022, why is there still reference to Internet Explorer?  Do you mean a browser in general, or do you actually mean Internet Explorer?  Sorry, my attention to detail mode is enabled by default. 🙂

     

    Hi there,

    You must be very careful. This is one point we need to improve. We will further check it. With your efforts, we can provide better IObit products.

    Thank you for your support.

    Send Your Feedback for Driver Booster 9

    in Driver Booster 9

    Posted

    6 hours ago, Manfred Hempel said:

    Hi - every time there is an update, the app image disappears from my collection down there left - why - this is not new, has been so before

    Hello Manfred,

    Could you please give us more details?

    Is it the image of Driver Booster on the desktop? Will reinstalling Driver Booster fix the problem? Did you log in Windows as administrator?

    Waiting for your reply.

    VPN

    in IObit Malware Fighter 8

    Posted

    Hi LarsHH,

    Thanks for your feedback.

    At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

    So IObit products are recommending this app. You can untick the item if you do not want it during your installation.

     I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.

    Have a good time!

    Hello, Please help me out here

    in IObit Malware Fighter v9

    Posted

    Hi there,
    Thank you for contacting IObit. 
    To check whether it is a false positive, please take the steps as follows:
    1. Make sure you update to the latest IObit Malware Fighter with the latest database.
    2. Zip the suspicious file with password "infected", upload it to www.wikisend.com, and then give us the download link

    ( You can right click the file in the screenshot and choose Open File Location to get the file)

    Looking forward to hearing from you.

     

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