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Cicely

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Posts posted by Cicely

    compatable with windows 11

    in Advanced SystemCare Ultimate 14

    Posted

    On 4/10/2022 at 3:27 PM, wesleymchugh said:

    To add to my last post I have downloaded the latest version (15.1) and uploaded a screen image while it is running. The other notification refers to Malware program.

    414148375_Screenshot(3).thumb.png.20db2427661db1177fbce7f2971c01c5.png

    Sorry for the issue you encountered.

    Please follow the steps below to send the debug file to the email address feedback@iobit.com, then our technicians will further check it. Thank you.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

    ASC v15 PRO

    in ASC General Discussions

    Posted

    On 4/10/2022 at 2:24 PM, Collimator79 said:

    Hello,

    I am new on this forum. I need some help regarding advanced systemCare 15 Pro! Just recently every time I perform a scan to clean up my PC, it deletes some settings from a Flight Simulator I use all the time. I always have to reset lots of things. I have been using Advanced SystemCare for a long time and never had such issues. Is there anything I can do to fix this please?

    Sorry for the issue you encountered. Please try the latest version ASC 15.3 from the link below to check again.

    https://m.majorgeeks.com/files/details/advanced_systemcare.html

    IObit Default Program don't work good

    in Advanced SystemCare v10

    Posted

    Hi
    Very sorry for the issue you encountered. 
    We did not see the screenshots you mentioned. Please send the screenshots to again.
    And please download the tool from http://testdemo.iobit.com/InfoHelper.exe.Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com.
    Thank you.

    We need the feature to create a system restore point automatically in advanced system care

    in Advanced SystemCare 15

    Posted

    On 4/4/2022 at 7:13 PM, Muhammad Bahaa said:

    It's very important to have this feature because we usually forget to create system restore point manually and one day we might find out for some reason the system can't startup and if so happens we will able to solve that problem by performing restore from the point which was created. It should be scheduled at time we choosed/selected or on every startup and this feature is available for Pro and Ultimate versions.

    Thanks for your suggestion. We've recorded it for further consideration. Nice Day🙂

    • Like 1

    IO Bit Malware fighter causing issues

    in Usage of IObit Products

    Posted

    Hi misterkool,

    Sorry for my late reply.

    Do you encounter any error messages? If yes, please take a screenshot and send it to us.

    Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

    Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    ( YOu can send me the related message by PM)

    Looking forward to hearing from you.

    Thank you for your patience.

     

    Driver Booster Killed my computer

    in Driver Booster 9

    Posted

    Hi there,

    Could you please check whether you can boot up your PC in safe mode?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver update problems

    in Driver Booster 9

    Posted

    Hello,

    To make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers. Driver Booster only provides updates from Microsoft or official websites. It is normal that Driver Booster displays fewer updates, compared with other driver updater software. If the updates are released by the official, please don’t worry and be patient. Driver Booster will add them once they pass our IObit tests. When you find any updates from the official, please send us the official link directly and we will have a check.
    Your understanding is highly appreciated.

     

    Games

    in Advanced SystemCare Ultimate 15

    Posted

    Hi

    Thanks for your information.

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com. Then our technicians can further check the issue.

    Thank you.

    Real Time Virus Protection Brings Desktop PC to It's Knees

    in Advanced SystemCare Ultimate 15

    Posted

    Hi mjs1965，

    Very sorry for the issue you encountered.

    When the issue "real-time protection turned on my computer becomes so slow it is un-useable" appear again, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.  

    Please send the IObit_Debug_Info.zip file to us via feedback@iobit.com for further checking.

    Thanks for your effort and help on this issue.

    font too small to read

    in Advanced SystemCare Ultimate 15

    Posted

    Hi elv,

    Very sorry for the issue you encountered. Please provide us with the following information so that we can further check it.

    1. Please take some screenshots  of the issue and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    2. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the IObit_Debug_Info.zip file to us via feedback@iobit.com.

    Thanks for your effort and help on this issue.

    BSOD (crash) on windows when trying to install new xbox game, related to ASC 15.

    in Advanced SystemCare 15

    Posted

    Hi Stamos,

    Very sorry for the issue you encountered. Please follow the steps below to send us the debug file for further checking.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. 

    Please send the IObit_Debug_Info.zip file to us via feedback@iobit.com.

    Thanks for your help on this issue.

    ASC 15 - Windows Security(Windows 10) keeps reporting that ASC virus database is out of date

    in Advanced SystemCare Ultimate 15

    Posted

    Hi

    We're sorry for the issue you encountered.

    Please provide us with the following information so that we can further check it.

    1. Please take some screenshots of the window "Windows Security reports that ASC's virus database is out of date" and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    2. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com.

    Thanks for your help on this issue.

    Games

    in Advanced SystemCare Ultimate 15

    Posted

    Hi

    We're sorry for the issue you encountered.

    Please provide us with the following information so that we can further check it.

    1. Please tell us what actions you took and which module of Advanced SystemCare you ran, then the trouble came out.

    2. Please take some screenshots of the required permissions window and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    3. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com.

    Thanks for your help on this issue.

    DONT USE THIS PRODUCT - IT BREAKS WINDOWS UPDATES!

    in Advanced SystemCare Ultimate 15

    Posted

    17 hours ago, Fred H said:

    I have been a long time IObit user for years but since the 14 series it has broken several of my laptops and virtual machines and made it so that updates dont work.

    A blue screen is shown on reboots and requires a program to be looked for to run it.   The only recourse after talking with Microsoft was to install new media on these devices

    I opened tickets with IObit but they want me to do all the troubleshooting.   The nerve.  I don't work for them. Outrageous!    They don't offer remote support, so I had to resort to uninstalling the products!    This is quite reproduceable, but the fix takes hours of work!    It is likely the registry optimizer or the tool that tries to upgrade existing software it finds which cases this issue.  I am not asking for my money back but I want this bug fixed!    This is a serious bug the public should know about and as a Practice Leader of Cybersecurity and Senior Principal Architect at TUV Rheinland, a CISSP and being in  the industry for over 30 years, I want to warn the Public not to use this product till they fix it.  In this day and age of cyber terror we can't afford to not have our security updates!   This will make us all sitting ducks for cyber attacks and ransomware.

    Please do not take down my post as I warned IObit that I would write this if they did not help me help them.   Now its in their hands to help themselves.   

    Dear Fred,

    We are very sorry for the issue you encountered. 

    We have been actively responding to you since you submitted the issue to our tickets. We don't want you to troubleshoot the issue by yourself, we just want you to provide us with the necessary screenshots and information so that we can get enough information to troubleshoot it. But until now we haven't had that information, so we cannot further check it. And we haven't heard similar feedback from other users, so we can't confirm the actual issue you encountered.

    Thanks for your understanding.

     

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