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Cicely

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Posts posted by Cicely

    ASC removing ExpressVPN's "ExpressVPN System Service" from Windows 10 Services (Servies.msc)

    in Advanced SystemCare 15

    Posted

    Hi PowerPro,

    Thanks for your feedback.

    Our technicians have found out the cause of the issue and will fix it in the next version of ASC 15.6 which will be out soon in early September. 

    Currently, please do not select the item Registry Clean under Care tab and under AutoCare module in Settings when you do a scan and fix. 

    Should you encounter any other issues or have any questions about our products, please just let us know.

    Have a nice day~

     

     

     

     

    other antiviurs programms detecting these softwares as virus

    in Usage of IObit Products

    Posted

    Hi eviscerator,

    Sorry for my late reply.

    Sorry for the issue you encountered. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes.

    However, PUP is a very controversial topic since it also makes legit programs as PUP.Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma.

    http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program

    https://www.bloomberg.com/press-releases/2019-09-17/ninth-circuit-rules-that-enigma-software-can-proceed-with-its-lawsuit-against-malwarebytes-for-anticompetitive-practices-that

    https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf

    We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.

    In order to continue using our programs, please add our program to the exclusions list of Malwarebytes. You can refer to the "Add an exclusion" part on this page

    https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/

    Thank you very much for your support to IObit.

     

    whost.exe and remcmdstub.exe (related to ctfmon ?) identified as threats and quarantined; why?

    in Usage of IObit Products

    Posted

    Hi BillK,

    Thanks for your feedback. 

    To check whether it is a false positive, please take the steps as follows:
    1. Make sure you update to the latest IObit Malware Fighter with the latest database and scan again to see whether the issue repeats. 
    2. If it does, please zip the suspicious files with the password "infected", upload it to www.wikisend.com, and then give us the download link

    Looking forward to hearing from you.

     

    Advanced System care Ultimate vs Pro

    in General Forum Items

    Posted

    Hello dailyak77,

    Sorry for the issue you encountered. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes.

    However, PUP is a very controversial topic since it also makes legit programs as PUP.Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma.

    http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program

    https://www.bloomberg.com/press-releases/2019-09-17/ninth-circuit-rules-that-enigma-software-can-proceed-with-its-lawsuit-against-malwarebytes-for-anticompetitive-practices-that

    https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf

    We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.

    In order to continue using our programs, please add our program to the exclusions list of Malwarebytes. You can refer to the "Add an exclusion" part on this page

    https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/

     

    Thank you very much for your support to IObit.

     

    IObit Popups

    in General Forum Items

    Posted

    Hi Unhappy Camper,

    Sorry for my late reply. 

    I will report your suggestion to our product team for consdetion.

    By the way, it is better if you can send us the related screenshots t show the pupup you mentioned so that we can make improvements/

    Looking forward to hearing from you. 

    ASC removing ExpressVPN's "ExpressVPN System Service" from Windows 10 Services (Servies.msc)

    in Advanced SystemCare 15

    Posted

    9 hours ago, PowerPro said:

    Hello,

    Thanks for replying.  I ran it twice.  Once before using ASC to clean and one after.  You can see after rebooting my PC that around line 6463 the line  "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ExpressVPN System Service]" is removed from the Service.txt file in the IObit_Debug_Info After ASC Cleans n reboot.zip file.   

    IObit_Debug_Info b4 ASC cleans.zip 1.95 MB · 0 downloads IObit_Debug_Info After ASC Cleans n reboot.zip 1.98 MB · 0 downloads

    Thanks for sending us the debug files. We've forwarded them to our technicians. We'll reply to you as soon as they get any clues or solutions.

    ASC removing ExpressVPN's "ExpressVPN System Service" from Windows 10 Services (Servies.msc)

    in Advanced SystemCare 15

    Posted

    On 8/28/2022 at 12:59 AM, PowerPro said:

    Anyone having a problem with Advance SystemCare keeps deleting "ExpressVPN System Service" from Windows 10 Services (Servies.msc).   I've  checked ignore on every ExpressVPN alert as well as did that in Advanced SystemCare (ASC) program.  I reinstalled ASC and updated to the latest version 15.5.0.262, but every time I do a full scan it removes it from Windows Services or it will remove it after a week (I have ASC setup to scan when booting into Windows).  I uninstalled ASC for 3 weeks and used CCleaner I don't have any issues, so if there is no fix for ASC then I will be forced to stop using ASC after all these years and go with CCleaner or something just as good.  Thanks

    Hi there,

    Sorry for the issue you encountered.

    Please follow the steps below to send us the debug file via the email feedback@iobit.com so that we can further check the issue.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

    Thank you.

     

    Driver Booster Killed my computer

    in Driver Booster 9

    Posted

    Firstly,  I'm sorry for all the troubles. I hope your understanding is highly appreciated. Without the information, we can't analyze what Driver Booster did on your PC. Even if the same situation, the cause may be different. If the PC can't be boot, we strongly suggest you find a technician to repair your PC.

    Send Your Feedback for Advanced SystemCare 16

    in Advanced SystemCare 16

    Posted

    Hi all,
    Good news! Advanced SystemCare 16 Final version is available. Check it out and enjoy the new features now. 🙂😉

    1. Download Now
    Download it now

    2. Send your Feedback
    - E-mail us your suggestions or comments directly: feedback@iobit.com
    - Join discussion on our     forums.

    3. Share Advanced SystemCare 16 with your families, friends, and colleagues

    4. What's New:

    + Privacy Sweep strengthens the cleanup of 30+ software and adds cleaning for plenty of popular software: Adobe Reader, AOL Instant Messenger, Snagit, etc.
    + Junk File Clean newly supports Avira System Speedup and enhances the cleanup of Chrome, Amazon Kindle, Spotify, etc.
    +  Anti-Spyware with enlarged database can remove more threats to better protect your system
    + Brand-new Surfing Protection engine and revamped database make you surf safer and not be bombarded with annoying ads
    + Startup Optimizer with expanded database newly supports Windows apps to make your PC boot faster
    + Software Updater newly supports updating more popular software, such as NoMachine, WizFile, LogMeIn Hamachi, SumatraPDF, oCam, Krita, and FlashBoot
    + Performance Monitor adopts the latest world-renowned temperature acquisition technology for more accurate temperatures
    + Anti-Tracking enhances the automatic privacy cleanup to remove privacy traces more timely
    + Plenty of improvements on UI and usability for a more intuitive and user-friendly experience
    + Fixed the occasional inconsistency in the scan results of outdated software and drivers  
    + Supports 37 localized languages
    + And more can be discovered by you

    5. Description: 

    Advanced SystemCare is an all-in-one yet easy-to-use utility to clean, optimize, speed up, and protect your PC, as well as guard your privacy.

    Extremely Easy to Use
    With the clean, intuitive, and informative UI, Advanced SystemCare can be easily navigated without a second thought, even for beginners. Besides, the flexible and customizable settings make everything within your reach and control.

    Clean Your PC with 1-Click
    Your computer may accumulate a large number of useless, temporary, and duplicate files over time. Want to clean them to help your old PC breathe a new life? The powerful 1-click AI Mode can do it for you easily. Based on your cleaning and optimizing habits and your PC’s performance status, it can make a personalized scan and fix solution for your PC.

    While, if you want to take control and decide how to clean and optimize your computer by yourself, you can choose the comprehensive Manual Mode. It allows you to tune up your PC freely according to your special needs, including sweeping privacy traces, removing spyware, cleaning up junk files, leftovers, invalid/broken registry entries, and invalid shortcuts, updating outdated programs and drivers, accelerating Internet speed, fixing disk errors, system weaknesses, and security holes, and enabling antivirus & firewall protections.

    Speed Up Your PC and Network
    Is your computer stuck or slow to respond? Are you suffering from sluggish file downloading or video streaming? It’s time to make some changes now.

    Advanced SystemCare is your unmissable choice. It delivers plenty of features to speed up your PC and accelerate your Internet, for example, disabling unnecessary startup items to make your PC boot faster; stopping unnecessary program processes, scheduled tasks, and background services to make your PC run smoother and respond faster; monitoring system resources like RAM/CPU/Disk usage, CPU/GPU/Mainboard temperature, and fan speed in real time, and letting you quickly end the processes with high RAM/CPU/Disk usage to boost your PC; updating hardware drivers to avoid system crashes, freezing screens, and device issues; updating outdated software to eliminate security vulnerabilities and to let you enjoy those software’s latest features at the earliest time; and accelerating your network and browsers in an all-around way to make you surf online freely and free you from being bombarded with annoying ads.

    Protect Your System and The Data You Care About
    In addition to cleaning up and speeding up your PC, Advanced SystemCare also secures your computer system. It helps you easily enable antivirus & firewall protections to protect your system against viruses or attacks. The Anti-Spyware feature with a huge database can detect and remove various threats, not only the widespread ones but also the emerging and hidden ones.

    Do you think Advanced SystemCare only protects your system? No! It also cares about your personal data because it knows your privacy is the top priority. It can create a safer world for you by clearing your privacy traces including saved passwords, disguising your online identity and activities to avoid digital fingerprints being stolen, blocking unauthorized access to your sensitive data, preventing phishing scams, suspicious emails, and annoying ads, and even alerting you about homepage & search engine modifications.

    20+ Handy Tools
    If you think Advanced SystemCare only has the features above, you may not know it fully. It still offers 23 effective tools, such as Smart RAM which monitors memory usage and releases them automatically, Internet Booster which optimizes the network settings and popular browsers like Firefox, Edge, and Opera to accelerate the Internet connection, Win Fix which analyzes system issues and fix them, FaceID which catches the intruders who secretly access your PC and informs you, Large File Finder which locates the big files that occupy your valuable disk space and helps you delete the useless ones easily, and DNS Protector which prevents malware from modifying your system DNS settings.

    In Short
    Advanced SystemCare is a capable, flexible, and reliable PC utility with tangible benefits for both old and new PCs. It can help you unlock the full potential of your PC and deliver you an unprecedented experience of a faster and safer PC. 

    We look forward to receiving your feedback on this new version. 🙂🙂

    Identify network connection mode

    in Advanced SystemCare Ultimate 15

    Posted

    On 8/12/2022 at 7:09 PM, PrimalSins said:

    Hello, I'm wondering how I can go about identifying my network connection mode for the internet boost optimizer, I'm using an ethernet cable so I'm not sure which option to go with?

    Hi

    Do you mean the settings under TCP Optimize in the tool Internet Booster? Please provide us more details about your network.

    Thank you.

     

    STOP adding the ITOP software on updates

    in General Forum Items

    Posted

    Hi Fezzauk and Redsfan,

    Thanks for your feedback and suggestion.

    @ Fezzauk, sorry to hear that. You may miss the uncheck box for the other 2 programs. You can check it more carefully. If you are not interested in this program, please uninstall them with our IObit Uninsatller. 

    @Redsfan, thanks for your suggestion, I will report it to our product team for consideration.

    Update Failed

    in Driver Booster Discussions

    Posted

    Hello Skyhook111,

    Even if the update failure looks the same, the cause of it may be different.

    If you have encountered the same problem, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    By the way, please let me know your location.

    We will analyze the file and try our best to find a solution for you.

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