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Cicely

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Posts posted by Cicely

    RIDICULOUS FREE DRIVER BOOSTER

    in Usage of IObit Products

    Posted

    Hi Experience based hater,

    Sorry to hear that.

    What did you do before the blue screen? Did you update any drivers before the issue?

    To look into the issue, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_xxxx.zip on your desktop >> send us the zip file.  We will analyze the file and look into the problem asap.

    Thanks for your patience. Looking forward to your reply.

    Keyboard no longer working

    in Driver Booster 10

    Posted

    Hi NotAroz,

    We are really sorry to hear that.

    If the problem is related to driver, we are very pleasure to get a solution

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver Booster 9 Deleted Touch Screen Drivers AND Removed Compatibility From My Device

    in Driver Booster 9

    Posted

    Hi

    Could you please let me know where you get the phone number?

    If the problem is related to driver, we are very pleasure to get a solution

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver Booster Killed my computer

    in Driver Booster 9

    Posted

    Hi

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Had to uninstall/reinstall. Can we ditch the popups?

    in Advanced SystemCare 16

    Posted

    On 10/28/2022 at 11:19 AM, Debbie in Wisconsin said:

    I don't know what's going on but I bought the PRO version two weeks ago.  I used to have ASC many years ago, but switched to other products for several years, then thought I'd come back.  It's weird with all the popups now trying to promote purchase of other IOBIT products.  One I finally clicked as it said it had to do with the IOBIT defrag and was free.  It downloaded bitdurtsetup.exe into my download folder, and then when I opened ASC to see what that was about,  I had a message over the program saying my version wasn't official and I needed to upgrade to PRO at a great deal now.   I already had PRO so was confused, closed it, tried again, same thing.  I went to ASC website to see if I could figure out what the problem was, and it didn't recognize me as a user and was making me a great offer to purchase it, again.  I uninstalled and rebooted, then reinstalled it and deleted that bitdurt file.  I'm back to PRO again but really, with all the popups pushing to buy other IOBIT products and landing smack dab in the middle of my MS Word document while I'm working is quite annoying.  I love the product itself, but it used to just quietly do its job.  Now, it's like one thing after another and taking time away from me just doing my own job.   Is there a way to just ditch the sales popups or at least stop them from appearing in my work documents?

    Hi

    Very sorry to hear that you had an unpleasant experience with our product. Please provide us with some relevant screenshots for further checking.

    Thank you.

    Fixing Privacy Traces Broken

    in Advanced SystemCare 16

    Posted

    On 10/28/2022 at 3:16 PM, CaroleW said:

    Having the same problem, will not find privacy traces, hangs at 26%. uninstalled and re-installed still the same problem. only started happening since upgrading to version 16

    Hi

    Sorry for the issue you encountered.

    Our technicians work out a demo to further check the issue. Please follow the steps below:

    1. Download the demo PrivacyDemo.exe from the link below, then put it into the installation folder of ASC (you can right-click the desktop shortcut of ASC to choose "Open file location" to open its installation folder.).

     http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FUQXW635f85f1dbed7.exe&displayName=PrivacyDemo.exe 

    2. Run the demo file PrivacyDemo.exe, and click the Scan button. After the scan finishes, please click the Fix button.

    3. If the fix hangs, please follow the steps below to send us the debug file via the email feedback@iobit.com.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

    Thank you.

    You have too many ads to sell your own software!

    in Advanced SystemCare 16

    Posted

    On 10/28/2022 at 3:50 PM, Drasko said:

    Thank God the registration on IObit was finally successful!!
    Of course, only when it was necessary for feedback!!
    You have too many ads for your own software that I already bought!!
    Please restrain yourself a little nice!!
    Greeting!

    Hi

    Very sorry to hear that you had an unpleasant experience with our product. Please provide us with some relevant screenshots for further checking.

    Thank you.

    Send Your Feedback for IObit Malware Fighter 10

    in IObit Malware Fighter 10

    Posted

    Hi Guys,

    Good news. IObit Malware Fighter v10  final version is available. Check it out and enjoy the new features now. 🙂😉

     

    1. Download Now
    Download it now

    2. Send your Feedback
    - E-mail us your suggestions or comments directly: imfsupport@iobit.com
    - Join discussion on our     forums.

    3. Share IObit Malware Fighter 10 with your families, friends, and colleagues.

    4. What's New:

    + New Browser Password Guard protects your stored browser passwords from being stolen. (Support Chrome, Edge(Chromium), Firefox, Opera, and Brave)
    + Upgraded IObit Anti-malware Engine (integrated with the powerful YARA detection) detects and removes threats more efficiently.
    + Updated Bitdefender Engine gives you the best protection ever.
    + Enhanced Surfing Protection to defend against malicious websites and block ads more powerfully.
    + Larger Database for higher and more accurate threat detection.
    + Brand-new scan screen for easier operation and better user experience.
    + Supported 33 languages.
    + And more can be discovered by you.

    5. Description: 

    Description
    IObit Malware Fighter is a powerful and comprehensive anti-malware and anti-virus program that can protect your PC against the latest spyware, adware, ransomware, Trojans, keyloggers, bots, worms, hijackers, viruses, etc. With the upgraded IObit Anti-malware Engine (integrated with YARA detection), the latest Bitdefender Engine, the more powerful IObit Anti-ransomware Engine, and the larger database, IObit Malware Fighter scans your PC quickly, intelligently, and deeply with less resource usage as well as protects your system from all kinds of threats even the most hidden and cunning variants. Check out the main features and know more about how IObit Malware Fighter offers such real-time all-around protection for your privacy, browsers, and the whole system.
     

    Features and Highlights 

    Triple Engine Protection
    IObit Malware Fighter combines three engines (IObit Anti-malware Engine, the world-leading Bitdefender Engine, and IObit Anti-ransomware Engine) together to defend against the virus, malware, or ransomware attacks and maximize your PC protection. With multiple layers of malware-crushing tech, IObit Malware Fighter empowers you to enjoy the internet fearlessly.

    Safe Box & Sensitive Data Protect - No Worries About Privacy Leaks
    To fully protect your private and sensitive data from unauthorized accesses and the latest ransomware attacks in real time, IObit Malware Fighter provides you with two powerful features: Sensitive Data Protect (Under Anti-ransomware Engine) and Safe Box. Just select the file types or add the files/folders you want to protect, then no more worries about your sensitive data being attacked by hackers or illegally accessed by third-party programs. No one can access your protected data in Safe Box without the correct password.

    Powerful Browser Protection
    IObit Malware Fighter offers you comprehensive browser protections, including homepage protection, anti-tracking, download protection, DNS protection, and surfing protection. What's more, it also adds Email Protection and Ads Removal to fully protect your browsing against online threats, phishing attacks, cryptocurrency mining, annoying ads, and Email-borne threats for safer & smoother surfing.


    Real-time Protection - 9 Security Guards
    With 9 guards in Security Guard, IObit Malware Fighter takes your PC security to a higher level. The 9 guards refer to Network, File, Startup, Process, MBR, Camera, USB, Behavior, and Browser Password, which protect every corner of your PC real-timely. It is worth mentioning that Browser Password Guard can protect your stored browser passwords from unauthorized accesses for better privacy protection, and Behavior Guard can prevent suspicious threats in advance based on behavior analysis and keep you away from potential threats.

    Sandbox - An Isolated Safe Environment To Avoid Potential Threats
    Sandbox is an isolated testing environment that enables you to execute unknown programs or open files without damaging your system or network. Using a sandbox to detect malware offers an additional layer of protection against security threats, such as stealthy attacks.

    Conclusion
    If you want all-around and advanced protection for your privacy, browsing, and system, IObit Malware Fighter is the one that you can not miss, bringing you the toughest defense against all kinds of threats.

    Garbage Company that "cleans your computer" but also fills it with new "offers and ads"

    in General Forum Items

    Posted

    Hello exCustomer22,

    Sorry tohear that.

    But there should be some misunderstandings. Yes, there are some recommendations, but you can always hide them or decline them if you are not interested in them. It is just a way to share something we we thing our users may like. 

    For the ads, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

     

    • Haha 2

    iTop VPN Install

    in Usage of IObit Products

    Posted

    Hi Lori Bee,

    Sorry to hear that.

    Actually, you need to  uncheck the checkbox if you do not want the program.

    It is guaranteed that the program will not be installed automatically without your agreement. Please check it carefully.

    Thanks for your understanding. 

     

    Limeyman

    in Advanced SystemCare 16

    Posted

    20 hours ago, Limeyman said:

    Junk File Clean gets to 75% and stops (Have not got Microsoft Office on My Computer) therefore cannot clean Cache.

    Hi

    We are sorry for the issue you encounterd. 

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking.

    Thank you.

    confused

    in Advanced SystemCare Ultimate 15

    Posted

    13 hours ago, partha_roy said:

    So is the ASC ultimate a full-fledged antimalware software or is there a need for Malware fighter?

    Hi there,

    Both IObit Malware Fighter and Advanced SystemCare Ultimate have antivirus and anti-ransomware features. Their difference is that IObit Malware Fighter also has anti-spyware protection from IObit while Advanced SystemCare Ultimate also has the features in Advanced SystemCare PRO.

    Nice day~

    iTop VPN Install

    in Usage of IObit Products

    Posted

    Hi Suze,

    Thanks for your feedabck.

    At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

    If you do not want it, please uncheck the checkbox from some apps when you install that app. 

    If you unchecked it but it installed, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

    Double click to run this tool on the PC with the problem and click 'Save report'. 
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

    Looking forward to hearing from you.

    Thank you for your patience.

     

    Fixing Privacy Traces Broken

    in Advanced SystemCare 16

    Posted

    Hi BFarmer1980 and afghanfrog,

    We are sorry for the issue you encounterd. 

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking.

    Thank you.

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