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Cicely

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Posts posted by Cicely

    Driver Booster Killed my computer

    in Driver Booster 9

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    • Haha 1

    Update has killed my network driver

    in Driver Booster 9

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Touch screen malfunction after updating drivers in DRIVER BOOSTER,

    in Driver Booster 7

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Computer is restarting by itself every afternoon.

    in Advanced SystemCare Ultimate 15

    Posted

    On 7/10/2022 at 3:08 AM, SdW said:

    Is this software the reason for restarting my computer every day? If so, I want it to stop NOW. Anyone have a solution to this problem? It never use to happen before I downloaded IOBIT software. 

    Hi,

    Our product does not cause this kind of issue. You can uninstall our product and reinstall it to check again.

    If the issue does not appear after you uninstall our product and appear again after you reinstall it, please follow the steps below to send the debug file to us via the email address feedback@iobit.com so that our technicians can further check it.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

    Thank you.

    Touchpad not working after using Driver Booster to update my drivers!!!

    in Driver Booster 9

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Хочу отписаться от покупки

    in Usage of IObit Products

    Posted

    Hello Алексейwrtt,

    Please post in English. ( YOu can try Google translate)

    Please send me your purcahsing Email by PM and then I will check and cancel the renewal service for you.

    Or it is better to get help directly from https://www.iobit.com/en/onlinefeedback.php 

     

    Google Translation:

    Здравствуйте Алексейwrtt,

    Пожалуйста, пишите на английском. (Вы можете попробовать Google переводчик)

    Пожалуйста, отправьте мне электронное письмо с покупкой в личку, и я проверю и отменю для вас услугу продления.

    Или лучше получить помощь напрямую с https://www.iobit.com/en/onlinefeedback.php.

    "Outdated" Software

    in Advanced SystemCare 15

    Posted

    On 7/1/2022 at 9:55 AM, RickFromTheParty said:

    I am a long-time Advanced SystemCare user. I recently purchased a new PC, and one of my first installations was putting this software on my computer, as usual.

    When I ran the full scan, the software told me that I had outdated software (VLC Media Player). Since I have the free version of ASC15, I was prompted ot manually update the software, which doesn't bother me. I clicked the Update link, was brought to the download page of the VLC website, and I downloaded the latest version. This is where things get frustrating. After installation, I ran the ASC15 scan again, and I was still told that the software was not up to date. I opened the VLC Media Player and chose the "Check for Updates..." option to which I was greeted with a "You have the latest version of the VLC media player" message. Once again, I did another ASC15 scan, and once again I was told that VLC Media Player is outdated. At this point I know that ASC15 is wrong, not me.

    I wouldn't mind so much if I could just clear the "outdated software" notification, but I can't. So now I'm stuck being notified of a needed update without a way to resolve it.

    Screenshots: https://imgur.com/a/GKfyqLb

    Any advice or explanation for why this is happening?

    Hi

    Sorry for the issue you encountered. 

    Please follow the steps below to send us the debug file for further checking.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file to us via the email address feedback@iobit.com.

    Thank you.

     

    Itop VPN malware trojan

    in Spyware-Malware Removal Help!

    Posted

    Hello bblackmoor,

    Sorry to hear that.

    What is the popup that you mentioned? Could you please send me the related screenshots so that we can check it.

    By the way, there should be X button the the top right concern to close the popup.

    At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection.

    If you do not want it, you can remove it.

    Looking forward to hearing from you

    Realtime protection

    in IObit Malware Fighter v9

    Posted

    Hello InternetExplorer1,

    Sorry to hear that.

    First, please ensure that you enabled the related Real-time Protection under Security Guard.

    If you enabled the related features, but we failed to detect the threats. 

    Please tell us the name of the malware you mentioned. Then, we can collect the sample to let IMF can remove it in the future.

    Or any screenshots of the malware will be helpful.

    Guide for taking screenshot.

    http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    Looking forward to hearing from you.

     

     

    Update has killed my network driver

    in Driver Booster 9

    Posted

    Hi there, 

    When we tested it, we found Driver Booster can work well on Windows 11.

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Money was taken from my card without permission

    in General Forum Items

    Posted

    Hello Guys,

    Sorry to hear that.

    There must be some misunderstandings.

    We can not take your money without your agree.

    The situation you mentioned is auto renewal service as you did not cancel the auto renewal service in your original order.

    If you do not want to renew automatially, please write to us to cancel the service or your can log in MyAccount to cancel it directly.

    Thanks for your understanding. 

    Tarrask Malware

    in Advanced SystemCare Ultimate 15

    Posted

    On 6/21/2022 at 5:32 AM, Belmiro said:

    Dear Sirs,

    Could you please confirm if the last version/update of ASC Ultimate 15 is able to deal with Tarrask Malware ?  Preventing it to invade the system and detecting if it's already in.

    Tks in advance

    Belmiro

    Hi Belmiro,

    You can download the latest version of ASC Ultimate from the page below and update its database to the latest version, then use it to do a full scan to check whether it scans out Tarrask or not.

    https://www.iobit.com/en/advanced-systemcare-antivirus.php

    You can also try our another security product IObit Malware Fighter: https://www.iobit.com/en/malware-fighter.php

    Nice day~

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