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Cicely

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Posts posted by Cicely

    Spyhunter identify Iobit Malware fighter7 as a malware

    in IObit Malware Fighter 7

    Posted

    Hi hb2244,

     

    Thanks for your feedback. Yes, it is a false positive as Scannan replied. @Scannan, thanks for your timely.

    @hb2244, please ensure that you have updated to the latest Spyhunter to see whether the issue repeats. And we checked the issue on virustotal but it we did not reproduce it. And you can also report the false positive to Spyhunter. IObit Malware Fighter is 100% safe. Please do not worry.

    • Like 1

    You use too hard advertising.

    in General Forum Items

    Posted

    Hi FirstClaes,

     

    Sorry to hear that.

     

    Currently, you can get back Start Menu 8 version 3 free if you like. Please uninstall your current Start Menu 8 first and then re-install the Start Menu 8 version 3 from http://update.iobit.com/dl/startmenu/sm8-restore-setup.exe

     

    If you want to have the latest version, you need to pay for it as you mentioned.

     

    I will report your feedabck to our product team. In fact, this way is usual for many programs. But we will keep on improving to supply a way that can benefit both of us. If you have any suggestions, please feel free to tell us.:-)

    Can I use Iobit for my websites/server?

    in General Forum Items

    Posted

    Hi dylan79,

    Thanks for your question.

    Well, once you enabled Surfing Protection and Ads Removal in IObit Malware Fighter or Advanced Systemcare or Advanced Systemcare Ultimate, it can protect you against various online threats to secure your surfing experience, and keeps you undisturbed from annoying ads on webpages. Currently, it supports Internet Explorer, Google Chrome, and Firefox. But sorry to tell you that we have not supported server yet.

     

    @Lewis-H, There should be some misunderstandings that lead to think IObit is not trustworthy.Is there anything wrong with IObit Malware Fighter? Please describe the issue you met more clearly so that we can make improvements.

     

     

     

    cannot instal driver booster only with keyboard

    in Driver Booster 7

    Posted

    hi, recently i needed to install driver booster on some laptop, where usb driver and touchpad driver was not installed. so i had only keyboard and was UNABLE to install this program which could help me. I think it is HUGE FAIL that you cannot get through one place in installation procedure without pointing device. TAB didnt help so i installed concurent program for searching driversand was quite pleased that i now use it as a main driver searching application.

     

    PS: registration form for this forum is so user unfriendly that i wanted to cancel it and f*ck on all of this

     

    Hi fajmol,

    Thanks for your kind suggestion. I've forwarded it to our developing team for consideration.

    Have a nice day :)

     

     

     

    Got false postive report for Office 365 that I use

    in False Positive Reports by IObit Products

    Posted

    @RuskinF, sorry for my late reply. Please check and update to the latest database to see whether the issue repeats.

     

    If it does,please click Send Feedback and choose Report False Positive.

     

    Please drag and drop the false reported files as attachment to help us analyze.

     

    We are looking forward to your reply.

     

    @Scannan, thanks for your timely reply.

     

    @lewis, happy to hear that the issue has been solved.


    Advanced System Care breaks windows search in the startbar for windows settings and programs in settings!!!

    in Advanced SystemCare 13

    Posted

    Hi there,

     

    Is the problem still there?

     

    Please follow the steps below to provide us with the requested file for our further investigation.

    1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    2) Double click to run this tool on the PC with problem and click 'Save report'.

    3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

    4) Send the zipped file to us so that we can get the detailed information to look into.

    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

    Thanks for your time and assistance in advance.

     

    Browser History

    in Advanced SystemCare 13

    Posted

    Hi there

    Please let me know the latest time when you found ASC deleted the history.

    Please follow the steps below to provide us with the requested file for our further investigation.

    1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    2) Double click to run this tool on the PC with problem and click 'Save report'.

    3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

    4) Send the zipped file to us so that we can get the detailed information to look into.

    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

    Thanks for your time and assistance in advance.

     

    Detecting wrong CPU

    in Driver Booster 7

    Posted

    What does that have to do with what I wrote?

    I didn't say your updates don't come from the legal source.

     

    If you detect the wrong cpu, how can you know if there are updates for the right one?

     

    Hi sectioni,

     

    If so, would you please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_YYYYMMDD.zip on your desktop >> send us the zip file via email dbfeedback@iobit.com? I will forward the zip file to our technicians to analyze and reply you later.

     

    When you send us the zip file via email, please also inform us it's about "Detecting wrong CPU".

     

    Thanks.

     

     

     

    System Error - CareScan.exe - sqlite3.dll missing

    in Driver Booster Discussions

    Posted

    each time i start my win laptop, i get the following error:

     

    "The code execution cannot proceed because sqlite3.dll was not found. Reinstalling the program may fix the problem"

     

    i have Driver Booster 7.2 Free installed

     

    any ideas? if i update Driver Booster, i still get the error

     

    thanks

    Hi scanreg,

    Please follow the steps below to reinstall Driver Booster PRO to see if still any problem:

    1. Download the latest Driver Booster and install from here
    2. COPY & PASTE your license code to activate the pro version by referring to http://www.iobit.com/hotquestions-db.php

    If still any problem, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com.

    (Note: when you send us email, please inform us what is the problem about, and also inform us what is your license code)

     

    After receiving your email, we will analyze the file and try our best to help.

     

     

     

     

     

    Detecting wrong CPU

    in Driver Booster 7

    Posted

    Hi,

     

    You have a bug.

     

    I have an Intel® Core™ i7-6700 CPU @ 3.40GHz

     

    Your software is detecting it as an Intel Xeon E3 - 1200/1500 v5/6th Gen

    and says there's an update.

     

    Intel's own scanning software says there is no update.

     

     

     

     

    Hi sectioni,

     

    You may know that driver updates can be provided by a few hardware manufacturers. Rest assured that all our updates are from the legal source. But you may also know that even though the updates are from official resource and tested before being added into our database, they cannot be guaranteed to be error-free. It's up to you to update them or not. But if anything wrong happens, just let us know and we'll try our best to fix it for you.

     

     

     

     

     

    Does Software Updater disable the software updater in ASC, Drivers Booster or Unistaller ?

    in IObit Software Updater 2

    Posted

    Hi ektorbarajas,

     

    Thank you for your suggestion.

     

    I'm sorry to say that IObit Software Updater, IObit Uninstaller, and Advanced SystemCare are stand-alone products. IObit Software Updater can't disable the feature in other products.

    Your suggestion has been recorded, will forward the Product Managers of these three products.

     

    IObit Software Updater has support WinRAR 5.80 version in December. Can you please open IObit Software Updater now to confirm if there is an available update?

    If there is still no update, please kindly follow the steps below to help us further look into it.

     

    1. Please download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile_isu.exe

     

    2. Double click GetIObitConfigurationFile_isu to run it, click the button 'Save report to Desktop'

     

    3. Wait for a while until you see a file su_logs_YYYYMMDD.log generated on your desktop. ( YYYYMMDD should be the actual date when this file is generated.)

     

    4. Send that file su_logs _YYYYMMDD.log to us via support@iobit.com.

     

    Thank you for your time.

     

    Unable to enter windows session password after system optimization

    in Advanced SystemCare 13

    Posted

    Dear Customer,

     

    Sorry for the problem you encountered. It would be grateful if you can help us look into the issue by providing us with more information below:

     

    1.Please send us the screenshot of where the passward is so that we can see it clearly.

     

    Guide for taking screenshot: http://www.take-a-screenshot.org/

     

    2.Please follow the steps below to provide us with the requested file for our further investigation.

     

    1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

     

    2) Double click to run this tool on the PC with problem and click 'Save report'.

     

    3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

     

    4) Send the zipped file to us so that we can get the detailed information to look into.

     

    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

     

    Thanks for your time and assistance in advance.

     

     

    Boot time scan?

    in IObit Malware Fighter 8

    Posted

    Hi ektorbarajas,

     

    Thanks for your suggestion. Well, I did a survey about the boot time scan several years ago.Boot time scan is very good but it may slow down the boot which might be not so ideal. I will report the the suggestion to our product team for consideration again.

    Have a nice day.

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