Cicely
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Posts
9,660 -
Joined
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199
Posts posted by Cicely
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@ektorbarajas, @Scannan,
Thank you for your suggestions. I've recorded it, will forward it to the product team.
We will keep improving the features of IObit Software Updater.
Thank you for your support.
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Hi ffireblade,
Sorry for my late reply.
You can get IObit Malware Fighter v8 from http://www.majorgeeks.com/files/details/iobit_malware_fighter_beta.html and check the issue.
If you found any issues, please feel free to tell us with more details.
Looking forward to hearing from you.
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Thanks, all of you for your valuable feedback which help us with a lot of ideas for improving our products and support. We'll keep working hard and offering the best software and services for you.
Congratulations! Here are the list of the winners:
Note: We didn`t show the whole e-mail address to protect our users` privacy. If your e-mail address matches with one of the above, please check your mailbox to get your code.
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Wij willen graag alle deelnemers aan de IObit Enquête over Driver Booster bedanken voor de goede ideeën, waarmee wij onze software kunnnen verbeteren.
Heel hartelijk gefeliciteerd voor de winnaars:
N.B.: In verband met de privacy laten we slechts een stukje van het e-mailadres zien. Als uw e-mailadres overeenkomt met een van de e-mailadressen hierboven, controleer dan uw inbox.
Nogmaals, hartelijk dank aan alle deelnemers!
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Okay hope someone can help.
So a few months back when I installed driver booster 7 to update multiple drivers (which ones I can't remember it was alot) I noticed that my PC was no longer able to restart, when I say restart I don't mean turn on I mean when I click either the restart button on my PC or on windows start menu on the shutdown/restart tab. What happens when I do this is the PC comes up saying restarting windows as it should however after this it just goes black and never actually restarts and will sit idle until I manually turn off the PC with power button. I never worried about it before as I could simply press shut down then manually switch on if it needed to restart, however I've now noticed that when I install new programs and the PC asks to restart it does the same as before, aswell as now I need restore my windows 10 from a restore point it needs to restart and wont do without properly restarting.
I was really happy with driver booster and considering upgrading to the premium version until this all went down.
Any help would be very appreciated.
thanks.
Hi Shibby,
Sorry for the problem.
You may know that to make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers, and by default all driver updates we provide are passed WHQL Test. However, it is impossible for our testing team to test every single driver update in every single PC situation because driver updates quantity is colossal and PC situations are various. So problems like that happens.
If you still encounter this problem, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. We will analyze this file to see if any driver update or Windows Update caused this problem. And then get back to you.
Thanks for your work.
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Hello,
We have contacted Fixmestick and Sophos but we are informed that they will not remove the PUA detection for IObit Uninstaller.
Our program is absolutely clean. Please add our program to the exception of Fixmestick and Sophos.
Thank you for your understanding.
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Hi betahistine,
Thanks for your suggestion.
Well, actually, IObit Malware Fighter can detect PUP. If you found it missed anything, please feel free to tell me with more details.:-)
@all, welcome your suggestions and feedabcks. It is a little silent these days. IObit needs your feedback and suggestion to develop better programs and service.:-)
Top 20 most valuable beta contributors (10 from Email, 10 from our forum) will be given a License code for for FREE!
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I Installed DriverBooster this morging. After updating drivers (see photo) my system didn't start up anymore and had to restore a backup. Is there someone who can tell me what went wrong.
Thx Jack
Hi Jack,
Sorry for the trouble.
You may know that to make sure the drivers in our database are stable enough for most computers, we have strict rules to filter drivers, and by default all driver updates we provide are passed WHQL Test. However, it is impossible for our testing team to test every single driver update in every single PC situation because driver updates quantity is colossal and PC situations are various. So problems like that happens.
That's why Driver Booster supports driver backup/restore, driver rollback, driver ignore, and the option "automtically create a system restore point before a driver is installed" is checked by default in Settings.
For any problem after using Driver Booster, you can download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. We will look into the problem and get back to you.
Thanks for your understanding.
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But does service have to be running, or program so logging work ? Please can you answer this question specifically ? I noticed some programs were not logged and some were.
Hi,
Please provide us with programs that were not logged.
Then follow the steps below to send us a log file.
1. Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe
2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'
3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.
4. Send that file iu_logs_YYYYMMDD.log to us.
Thanks,
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Hi there,
ASC service needs admin authorities to run. So we suggest you load ASC as admin on this PC.
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Hi there,
Did you encounter the same problem when you drag other windows? By the way, are the sizes of the two screens the same?
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Hi there,
If you log in a different windows user account, the service of Advanced SystemCare will be kept and it will still download the program.
Cheers.
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Hi ffireblade，
Sorry for my late reply.
It seems I replied last times but it failed to post without my notice.
For the issue you mentioned, please try to describe it more clearly with related screenshots.
Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/
Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe
Double click to run this tool on the PC with problem and click 'Save report'.
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.
Send the zipped file to us so that we can get the detailed information to look into
Looking forward to hearing from you.
Thank you for your patience.
@AdrianG001, thanks for your warmhearted reply. Well, it is suggested to load IObit Malware Fighter at Windows Startup for your PCs security.
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Hi. This seemed like the generic place for uninstaller feedback. If I misunderstand this thread intent, I will gladly move my post to a more appropriate place. I have the following feedback:
I installed iobit uninstaller and have used it sparingly and successfully to remove remnants of uninstalled software. So far it seems to have performed well.
However, I recently ran a fixmestick scan and was warned of malicious/malware code in the uninstaller folder. I know sometimes different companies detect powerful but not malicious code in competitor software and flag it incorrectly. I have included the fixmestick log so you can see what was flagged. Perhaps you could discuss the nature of your code with the fixmestick guys and arrange for them to "not" flag your software as malicious. It seems only uninstaller items are being flagged.
I would have attached a pdf file of the report but it exceeded the 19k limit by 4k. So instead I clipped and embedded the report. Thank you for your time in considering this concern.
Hi,
This is a false positive and we will further contact fixmestick to remove the false detection.
Thanks,
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Hello,
some programs have label, which designates, that program was logged. But some programs don't have it. I think it worked even, while program was not running, not sure. I also found iobit service, which is set to automatic, but not running. Than i don't know how program logs it, but some programs had that label. But still some programs weren't logged. Shouldn't this service be running, or program for it to work ?
Hi,
Programs marked as LOGGED are those whose installations were logged by Install Monitor.
Install Monitor detects and logs changes made to your system during a program installation, which ensures all changes can be fully restored when the program is no longer needed.
For Pro users, new program installation will be detected and logged automatically.
Thanks,
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Much better and useful.
Yes, you cannot disable this feature. But if you don't run this tool manually, Driver Booster will not clean these data for you.
Hope the above information helps.
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Hi Guys,
IObit Malware Fighter 8 beta has been released. You can try it from https://forums.iobit.com/forum/iobit-malware-fighter-8/230074-send-your-feedback-for-iobit-malware-fighter-8
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Hi Guys?
Sincerely thanks for your positive evaluation. IObit can be so far so good is because of all of the users like you who support us.
@ektorbarajas rajas, thanks for your long-term support.
@Scannan, sincerely thank you. As you are always here to maintain the rules of our forum.
@ all, thanks all of your warmhearted reply.
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Hi there,
We are sure that Advanced SystemCare won't deleted any text files from the root of C. Could you please check it? By the way, you can check whether Undelete in Advanced SystemCare will be helpful to restore the files.
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Hi there,
Could you please drag Performance Monitor and then drop to the screen 2?
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Thanks, all of you for your valuable feedback which help us with a lot of ideas for improving our products and support. We’ll keep working hard and offering the best software and services for you.
We’re surprised that we received much more feedback than we expected, so we picked out more than 10 winners to get the codes as a way to show our gratitude.
Congratulations! Here are the list of the winners:
Note: We didn`t show the whole e-mail address to protect our users` privacy. If your e-mail address matches with one of the above, please check your mailbox to get your code.
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Thanks, all of you for your valuable feedback which help us with a lot of ideas for improving our products and support. We’ll keep working hard and offering the best software and services for you.
We’re surprised that we got two times more feedback than we expected, so we picked out more than 50 winners to get the codes as a way to show our gratitude.
Congratulations! Here are the list of the winners:
Note: We didn`t show the whole e-mail address to protect our users` privacy. If your e-mail address matches with one of the above, please check your mailbox to get your code.
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Grazie a tutti per i vostri preziosi feedback, i quali ci hanno aiutato con un sacco di idee per migliorare i nostri prodotti e supporti. Continueremo a lavorare con impegno e offrire i migliori software e servizi.
Siamo molto sorpresi di aver ricevuto due volte più feedback di quanto che ci abbiamo aspettato, e abbiamo scelto 50 vincitori per ottenere i codici come un modo per esprimere la nostra gratitudine.
Complimenti! Ecco la lista dei vincitori:
Nota: Gli indirizzi email non sono stati mostrati in modo da proteggere la privacy degli nostri utenti. Controlla la tua casella di posta per ricevere il codice.
fabio.sanfxxxxxxx.1971@gmail.com
domenicoginoxxxxxxscogeromino@gmail.com
francescoxxxxxea1973@gmail.com
Grazie.
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Thanks, all of you for your valuable feedback which help us with a lot of ideas for improving our products and support. We’ll keep working hard and offering the best software and services for you.
We’re surprised that we got two times more feedback than we expected, so we picked out 50 winners to get the codes as a way to show our gratitude.
Congratulations! Here are the list of the winners:
Note: We didn`t show the whole e-mail address to protect our users` privacy. If your e-mail address matches with one of the above, please check your mailbox to get your code.
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[ATTACH=JSON]{"alt":"Click image for larger version Name:\tRU.png Views:\t1 Size:\t22.7 KB ID:\t230687","data-align":"none","data-attachmentid":"230687","data-size":"full","title":"RU.png"}[/ATTACH]
yura/raxxxxhny@mail.ru
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Thanks, all of you for your valuable feedback which help us with a lot of ideas for improving our products and support. We’ll keep working hard and offering the best software and services for you.
We’re surprised that we got two times more feedback than we expected, so we picked out more than 10 winners to get the codes as a way to show our gratitude.
Congratulations! Here are the list of the winners:
Note: We didn`t show the whole e-mail address to protect our users` privacy. If your e-mail address matches with one of the above, please check your mailbox to get your code.
==================================================================================
Wir danken uns bei allen Teilnehmern für das wertvolle Feedback, das uns durch viele Ideen hilft um unsere Produkte und Unterstützung zu verbessern. Wir werden unsere Anstrengungen fortsetzen und Ihnen die besten Programme und Dienstleistungen zur Verfügung stellen.
Es überrascht uns, dass wir doppelte Feedback bekommen haben, als wir erwartet hatten. deswegen haben wir über 10 kostenlose Lizenzcodes unter den Teilnehmern der Umfrage verlost, um unsere Dankbarkeit zum Ausdruck zu bringen.
Herzlichen Glückwunsch an die Gewinner! Hier finden Sie die Liste der Gewinner:
Notiz: Wir zeigen keine gesamte E-Mail-Adresse, um die Privatsphäre unserer Nutzer zu schützen. Wenn Ihre E-Mail-Adresse einem der oben genannten entspricht, überprüfen Sie bitte Ihre Mailbox um den Lizenz Code zu erhalten.
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Thanks, all of you for your valuable feedback which help us with a lot of ideas for improving our products and support. We’ll keep working hard and offering the best software and services for you.
Congratulations! Here are the list of the winners:
Note: We didn`t show the whole e-mail address to protect our users` privacy. If your e-mail address matches with one of the above, please check your mailbox to get your code.
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Merci pour tous vos feedbacks précieux. Ils nous aideront à continuer à améliorer nos produits et à vous proposer les meilleurs programmes et services.
Toutes nos félicitations ! Voici la liste des gagnants :
Note : Afin de protéger la vie privée de nos utilisateurs, l’adresse e-mail complète ne sera pas publiée. Si votre courriel correspond à l’un de ceux mentionnés ci-dessus, vérifiez s’il vous plaît votre boîte de réception pour obtenir votre licence.
rattus_83_xxxxxx_83@outlook.com
Insallation is MSI files
in IObit Uninstaller 9
Posted
Hi,
Install Monitor doesn't support . msi file now. But it is under active research.
Thanks,