[Send Your Feedback for IObit Software Updater 3]

Iobit Sofware Updater 3.4(probably same as all previous versions) has no ability to scan other partition than "C:" - partition with OS installed.

 

Hi,

 

Please kindly offer us more details so that we can understand the issue you have encountered with IObit Software Updater better.

 

Thanks for your time.

[New printer driver in a wrong language]

Hi there,

 

We are really sorry about that. However, the language is decided by the publisher of the driver, and Frech is not supported.

[HTML/CoinMiner in DriverBooster 8.1 Pro]

Hi there,

 

Could you please check whether the detection persists if you download the file from here?

 

https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe

[Merry Christmas and Happy New Year 2021]

Hi Guys,

 

Christmas and New Year are approaching, all IObiters are here to express our heartfelt thanks and best wishes.

 

Thanks for your participation and sharing in our forum. Thanks for your trust and faith. Your posts are valuable for us to improve our programs and service. It is all of you together that let IObit so far so good.

 

Hope your guys will always be active to share yourselves or help others here.

 

It's been a very difficult year for all of us but we believe everything will be better in the new year.

 

Wishing you and your family a magical and blissful holiday!

 

Merry Christmas 2020 and Happy New Year 2021!

[ATTACH=JSON]{"data-align":"none","data-size":"large","data-attachmentid":232066}[/ATTACH]

 

 

 

 

[Performance Monitor Show N/A on Metrics]

Hi

 

Our technicians work out a demo to further check the issue. Please follow the steps below.

 

1. Download the file TemperatureDemo.zip from the link http://tickets.iobit.com/index.php?r...ratureDemo.zip.

 

2. Extract the downloaded file TemperatureDemo.zip, find the file TemperatureDemo.exe and run it, then wait until it finishes. Then press any key to exit the demo.

 

3. Compress the folder TemperatureDemo and send the compressed file to us. (If the compressed file cannot be uploaded directly to email attachment, please upload the file to the website www.wikisend.com and send us the download link.)

 

Thank you.

 

[Cleaned with Advanced System Care Pro and camera has stopped working.]

One more thought. I ran Driver Booster 8 and it found that my camera drivers needed to be updated, but update failed on Microsoft Camera Front, Microsoft Camera Rear, and Microsoft IR Camera Front. All are listed as code 10 errors "This Device Cannot Start" by your driver booster 8 program. 8.5.5

Hi,

 

Please take some screenshots about the error message and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/gen...screenshot.htm

 

And please download the tool from https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe. Double click to run this tool and click 'Save report'. So you will get zipped file db_info_YYYYMMDD.zip on your desktop.

Send us the zip file for further checking.

 

Thank you.

 

 

[Cleaned with Advanced System Care Pro and camera has stopped working.]

Hi ddfdesign,

 

Please follow the steps below further check the issue.

 

1. Is your camera a built-in camera or external camera? If it is an external camera, please make sure it is plugged in correctly.

 

2. Check whether the device driver for camera is installed correctly or not. If it is not installed correctly, there will be yellow or other warning marks. You can refer to the attached picture 2.

 

3. Go to your computer Settings to check whether your camera is identified by your computer or not. You can refer to the following picture 3.

 

4. Go to Toolbox of ASC, click FaceID to check whether your camera can be recognized by FaceID or not. You can refer to the attached picture 4.

 

5. Check whether your security software block your camera or not. You can turn off your security software temporarily to try again.

 

6. Try the solutions in the following links to fix the issue:

https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-camera/camera-not-working-error-code/1c9b31d8-3175-4331-83b6-43f53d9b5e64

 

If it fixes the issue, please create a system restore point. Then try ASC again to help us check which feature causes the issue.

 

Thank you.

[Performance Monitor Show N/A on Metrics]

Hi

 

We have forwarded your feedback to our technicians. They are looking into it now. We'll keep you posted.

 

Thanks for your patience.

[Performance Monitor Show N/A on Metrics]

Hi soonseng96,

 

Very sorry for the issue you encountered.

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

 

Thank you.

[New printer driver in a wrong language]

Hi Phobio,

 

Do you mean Driver Booster or the driver of Canon Pixma iP4850 is not in French?

[Driver Booster SCCM?]

Hi there,

 

I agree with Scannan. It is not recommended you do this. However, you may consider Auto Driver Update in Driver Booster pro to make updating drivers easier.

[Send Your Feedback for IObit Malware Fighter 8]

Hi ddfdesign,

 

Please follow the steps below further check the issue.

 

1. Is your camera a built-in camera or external camera? If it is an external camera, please make sure it is plugged in correctly.

 

2. Check whether the device driver for camera is installed correctly or not. If it is not installed correctly, there will be yellow or other warning marks. You can refer to the attached picture 2.

 

3. Go to your computer Settings to check whether your camera is identified by your computer or not. You can refer to the following picture 3.

 

4. Go to Toolbox of ASC, click FaceID to check whether your camera can be recognized by FaceID or not. You can refer to the attached picture 4.

 

5. Check whether your security software block your camera or not. You can turn off your security software temporarily to try again.

 

6. Try the solutions in the following links to fix the issue:

https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-camera/camera-not-working-error-code/1c9b31d8-3175-4331-83b6-43f53d9b5e64

 

If it fixes the issue, please create a system restore point. Then try ASC again to help us check which feature causes the issue.

 

Thank you.

 

[Pop-up ads]

Hi

 

Would you please provide us some screenshots about the popups so that we can further check them?

Guide for taking screenshots: http://www.take-a-screenshot.org/

 

Thank you.

[Cleaned with Advanced System Care Pro and camera has stopped working.]

Hi

 

Thanks for sending us the picture and debug file. I've forwarded them to our technicians for further checking. I'll keep you posted.

 

Merry Christmas!:-)

[Cleaned with Advanced System Care Pro and camera has stopped working.]

Hi ddfdesign,

 

Very sorry for the issue you encountered. Please provide us with the following information so that we can further look into it.

 

1. Please take a screenshot about the error message and send the screenshot to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/gen...screenshot.htm

 

2. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

 

Thanks for your effort and help on this issue.

[Iobit Surfing Protection & Ads removal greyed out in Edge]

We'll I managed to turn it green again by Resetting Edge and re-importing extensions from chrome. It still however shows the Enable it in Browser note in ASCU and I believe this is because it was designed to work with the legacy Edge browser and not the new Edge browser so hopefully it will be updated soon to work with it if that is indeed the case.

 

You're right. Currently it does not support New Edge. The next big version of Advanced SystemCare Ultimate 14 will support New Edge. Please stay tuned on it. Merry Christmas!|;-)

[Not working]

Hi

 

Sorry for the late reply.

 

Please follow the steps below to help us further check the issue.

 

1. Did Advanced SystemCare disappear every time when you used it to scan?

 

2. Please try Advanced SystemCare in Safe Mode to check it again. Guide to boot in safe mode: http://www.computerhope.com/issues/chsafe.htm

 

 

3. Please download the file ASCFixTool.zip from the link below, then extract it, find the file ASCFixTool.exe and run it, click "Fix error" button to check whether Advanced SystemCare opens normally or not.

http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FCFWC5fd031bf669c8.zip&displayName=ASCFixTool.zip

 

If the issue persists, please download the tool again from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the new zipped file to us.

 

If the issue is solved, please also tell us the result.

 

Thank you.

 

[Not working]

I already sent the file, waiting for a response

 

Sorry,:-) I just found the debug file you sent to us. I've forwarded it to our technicians for further analysis. We'll keep you posted. Thanks for your patience.

[Not working]

Hi

 

Very sorry for the issue you encountered. Would you please follow the steps below to help us further check the issue?

 

Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

 

Thank you.

[Send Your Feedback for IObit Malware Fighter 8]

Hi Maonstad,

Sorry for my late reply.

The issue you mentioned is from your browser. It does not mean it is malicious. You can choose to deny it. By the way, which site did you go after you cilcked Allow or Deny.

Looking forward to hearing from you.

 

[Send Your Feedback for Advanced SystemCare Ultimate 13]

How soon will the newer benefits of the Advanced SystemCare 14 make their way to the Advanced SystemCare Ultimate?

 

The new version of Advanced SystemCare Ultimate 14 will be out next month.

Please stay tuned on it.:-)

[Send Your Feedback for IObit Software Updater 3]

Hi IObit team! Software Updater definitely has some problems with messenger VIber. Currently its version is defined by Software Updater as 13.5 and offers to update it to 13.8. But in fact I already have v14.0 of Viber installed and it's up to date. Is it possible to fix this problem?

 

Hi,

 

Thank you for your feedback.

 

We have forwarded it to our product team and our experts will further update our database to fix it as soon as possible.

 

Thanks,

 

 

[AI mode, seems to NOT be smart enough]

I found that AI mode is not smart enough, because I removed from the ignore list a system optimization item and then executed a scan using the AI mode, and the modules to be scanned excluded "system optimizations", so this make me cancel this AI mode scan and then started a manual mode scan, selecting ALL modules except disk optimization (since I use Smart Defrag); the results found 1 "System Optimizations" and 1 "Outdated software" item and those two modules were NOT scanned by AI Mode

 

I guess this should not happen.

 

Thanks for your feedback. We'll continue to improve the algorithm of AI Mode to make it more smarter.

 

[Special Thanks to All IObit Volunteer Translators]

Special thanks to Advanced SystemCare14 volunteer translators below:

Arabic/عربى: lculator zaloom
Bulgarian/Беларуская: Lyuben Panchev
Simplified Chinese/简体中文: Li Dai
Traditional Chinese/正體中文: alan@tw
Croatian/Hrvatski: Petar Metić
Czech/Čeština: Lukáš Spurný
Danish/Dansk: Jørn Runge
Dutch/Nederlands: Kris Van Damme
Finnish/Suomi: Veikko Muurikainen
Flemish/Vlaams: Chris Verberne
French/Français: JeuMeu, Roland LALIS
Georgian/ქართული: Nacho Lomidze
German/Deutsch: Hans-Juergen Koppatz
Greek/Ελληνικά: Stathis Doukas
Hebrew/עברית: Eli Ben David
Hungarian/Magyar: Brechler Zsolt 
Italian/Italiano: Claudio Birello
Indonesian/bahasa Indonesia: Purwo Adi Nugroho
Japanese/日本語: Nagai Tsuneo
Korean/한국어: JaeHyung Lee
Malay/Bahasa Malaysia: Markflynn
Norwegian/Norsk: Thor Stange
Polish/Polski: Fresta
Portuguese(PT-BR)/Português (Brasil): IGOR RUCKERT 
Portuguese(PT-PT)/Português (Portugal): Fernando Santos
Romanian/Română: Cosmin Marian Barna 
Russian/Русский: M Weitz, Dmitry Fedorenko, Sergei Okhrimenko
Serbian (Cyrillic)/Ћирилица: Ilija Komljenović
Serbian (Latin)/Srpski (latinica): Ilija Komljenović
Slovak/Slovenčina SVK: dedko58
Slovenian/Slovenščina: Marjan Mirai
Spanish/Español: miquel costa
Swedish/Svenska: Annelie Pernheden
Turkish/Türkçe: Enis Özsaruhan, Kamil BODUR
Ukrainian/Українська: Rid Destro
Vietnamese/Tiếng Việt: Thanh TC
 

[ASC ver. 14 RC Pro works fine, overall, but I have problems with "Auto Care" and "Auto ram clean" modules]

Hi zanelpa,

 

From the screenshots and debug files you provided, our technicians did not find anything abnormal. They also tested ASC again on several Dell machines, but they did not reproduce the issues you encountered. So we would like to ask you to help us further investigate this issue by the following steps.

 

1. You mentioned that this issue is caused by "AutoCare", "Auto Ram Clean" and "Performance Monitor". Can you help us troubleshoot which module cause this problem? Or do all three modules cause this problem?

 

2. Did your computer fail to wake up after every sleep? Or did it fail to wake up only at some certain time? If it only failed to wake up at a certain time, please tell us the specific time.

 

3. When your computer failed to wake up after slept, was it in battery mode? or it cannot wake up even when it was powered on?

 

4. What were the specific signs when your computer failed to wake up after slept? Was the computer turned off at that time? Was the mouse light flashing? Can it be waked up by pressing some keys on keyboard? Can it be waked up by clicking the power button?

 

5. If possible, please use your phone or camera to record a video about this issue and send the video to us.

 

6. Please download the tool again from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the new zipped file to us.

 

Thanks for your effort and help on this issue.