Cicely
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Posts
9,660 -
Joined
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Days Won
199
Posts posted by Cicely
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Hello PTRMAN,
Sorry for my late reply.
Did you get any error message when the crashes happened? Please describe the precise issue more clearly with related screenshots?
Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/
Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe
Double click to run this tool on the PC with problem and click 'Save report'.
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.
Send the zipped file to us so that we can get the detailed information to look into
Looking forward to hearing from you.
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Unable to install the free version V10.0.2. I presently have v 9.5.0.15. "AVG has put it in quarantine. Infected File Rep Malware" Another popup "Windows can not access the specific device path. You may not have the appropriate permission to access the item." I used iobit uninstaller for years and never had a problem updating it. Can anyone advise me what to do?
Hi,
So sorry for all inconvenience. We have contacted AVG to further remove the false positive.
Thank you for your understanding.
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Hi ds123，
Could you please send us a screenshot of where you changed the DNS so that we can further help you?
Waiting for your reply.
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Hi there,
The last number is decided by the platform where it is released. It doesn't mean a new version. Both of them are 6.6.0. They are different because of the download platform.
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Hi there,
Could you please check how it works if you reboot your PC?
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Hi Ken Fougre,
Our technicians work out a demo to fix the issue. Please follow the steps below.
1. Right click ASC icon in system tray to choose Exit to exit ASC completly.
2. Download the .zip file from the link below, extract the .zip file to find AscFix.exe, double click AscFix.exe to run it, click Fix button, then wait until it finishes.
3. Open ASC, only select Hardware Health in Care tab, then click SCAN button.
4. Open Driver Booster to do a scan. Then check whether the scan result of outdated drivers is the same with ASC.
Thanks for your effort and time on this issue.
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Hi there,
Please follow the steps below to provide us with the requested file for our further investigation.
1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe
2) Double click to run this tool on the PC with problem and click 'Save report'.
3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.
4) Send the zipped file to us so that we can get the detailed information to look into.
You can also upload it to http://www.wikisend.com/ and then send the upload link to us.
Thanks for your time and assistance in advance.
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Hi MI-Tech,
Are files in your recycle bin deleted within a week? If yes, please uncheck the option "Delete files in Recycle Bin older than 1 week" in Junk File Clean settings, then run ASC to do a scan and fix again. Because if this option "Delete files in Recycle Bin older than 1 week" is checked, ASC will only deleted the files which were deleted a week ago.
Have a nice weekend.
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Hi MI-Tech,
Thanks for sending us the debug file. We've forwarded it to our technicians and will keep you updated.
Have a nice weekend.
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Hi kanmoz,
I am sorry for the issue you encountered. Please follow the steps below to set ASC to make it not clean the history on Firefox and the files in Download directory.
ASC 14 > Settings > Privacy Sweep > uncheck "History" under Firefox;
Also in Settings > Junk File Clean > uncheck "Windows Download Folder" > click OK button.
Then both AI Mode and Manual Mode will not clean the history on FireFox any more, and the files in your Download directory will not be cleaned.
Nice day:-)
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@alihrphrp, thanks for your trust. We will keep on improving our programs and services to serve our users better.:-)
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@petercoffin80, sincerely thanks for your recommendation. It is all of you who support IObit that make IObit today.:-)
@Pistle, thanks for your feedback, if you have any suggestions for our programs, please feel free to tell us.:-)
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We are always here. Please feel free to contact us when you need our help.
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Hi Manny 358.
Here is a demo we worked out to fix this problem.
1. Download the demo
2. Exit Performance Monitor first.
2. Extract the downloaded demo and copy CPUIDInterface.dll to replace the original one in ASC installation folder (These steps would help you to find the installation folder. Right-click the icon on the desktop > Click Open File Location).
3. Please check whether the problem is fixed then.
This bug will be fixed in Advanced SystemCare 14
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this function does not support browsers based on the chromiun diretono asc panel.
So it limits the access of resources like (mail protector) to other browsers.
Obs: That does not appear in the
Advanced SystemCare 14 supports Edge based on the chromiun. Do you mean this New Edge? If so, we guess there is something wrong.
Please follow the steps below to provide us with the requested file for our further investigation.
1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe
2) Double click to run this tool on the PC with problem and click 'Save report'.
3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.
4) Send the zipped file to us so that we can get the detailed information to look into.
If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.
Thanks for your time and assistance in advance.
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I have mine set to "Delete files in Recycle Bin older than 1 week." I also noticed this morning when I ran the fix as I let it scan all night, not that it takes that long ever, I was just so tired and couldn't wait for it to finish, when I clicked on "Fix" this morning, it ran and did not empty the recycle bin as you can see I have it checked in the screen shot. I opened the RB and seen everything there that was there last night that I had manually deleted prior to retiring for the night.
Sorry to hear that.
Please follow the steps below to provide us with the requested file for our further investigation.
1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe
2) Double click to run this tool on the PC with problem and click 'Save report'.
3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.
4) Send the zipped file to us so that we can get the detailed information to look into.
If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.
Thanks for your time and assistance in advance.
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Special thanks to the IObit Uninstaller 10 volunteer translators below:
Arabic: MFM Dawdeh
Azerbaijani: �zizov Ağa
Chinese(Simplified): Eva
Chinese(Traditional): Alan
Czech: Jan Szotkowski
Danish: Lars Andersen
Dutch: Kris Van Damme
Finnish: Veikko Muurikainen
Flemish: Chris Verberne
French: Roland LALIS
Georgian: Nacho Lomidze
German: Sarakael Fallen
Greek: George Vardakis
Hebrew: Eli Ben David
Hungarian: Hevesi János
Indonesian: Purwo Adi Nugroho
Italian: Daniele Carraro
Japanese: Nagai Tsuneo
Korean: JaeHyung Lee
Lithuanian: Marius Kundrotas
Malay: Markflynn
Norwegian: Thor Stange
Persian: Mohammadmahdi Mansouri
Polish: Przemysław Siekiera
Portuguese(PT-BR): Igor Rückert
Portuguese(PT-PT): Fernando Santos
Romanian: Cosmin Barna
Russian: Kuanysh Moldabek
Serbian (Cyrillic): Ilija Komljenović
Serbian (Latin): Ilija Komljenović
Slovak: dedko58
Slovenian: Marjan Mirai
Spanish: Miquel Costa
Swedish: Annelie Pernheden
Turkish: Enis Özsaruhan
Ukrainian: Yurii Zamotailo
Vietnamese: Nguyên Hùng Lâm
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Hi femokie,
Sorry for my late reply. But it is so happy that everything is fine now.
@all, if you have any issues or suggestions, please feel free to tell us.:-)
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Where did the start up optimization go? Is it hidden within another option or has it been removed all together? This is the only thing I miss from version 13 to this beta version 14. Other than that, I love the way it looks, feels, runs, and works, it is much faster than the preceding versions. One thing that still has not been resolved from earlier versions, it still does not delete the temp files from windows ten temp folder. It is a very hidden folder holding files and I wonder if it is because of this that ASC 14 and prior versions just could not see the folder and therefore did not empty it. Any chance of a fix for this, I have a short cut on my desktop for the folder and I manually empty this folder and then have ASC empty the recycle bin for me which it does. The internet files folders, yes there are two of them, also doesn't get touched with the junk file or the privacy traces option to delete them either. Again, something I empty manually as well and let ASC remove them form the recycle bin when it is run. These two things I have sent in and mentioned about numerous times in the past with past versions and to no avail of being resolved. I mean, it doesn't bother me to manually empty them, but would be nice to have ASC empty them and then fully delete them when run. Just food for thought.
Hi there,
Thank you very much for your feedback. Glad to hear that you love it basically.
Please note that Startup Optimizer now is located in Speed Up panel.
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About the temp files, Junk File Clean will delete it. Could you please check whether you have ticked the checkbox in In Junk File Clean Settings as the screenshot show?
Waiting for your reply.
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Thank you. We will analyze it.
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One thing I would suggest is that the Auto Care options should be made clearer, and make more of it. As an option it's powerful, but it's buried in the UI so no-one will know it's there.
Thank you very much for your suggestion.
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Hi there,
Here is a demo we worked out for you.
Could you please check whether it works?
1. Please download the demo from the above lin and then extract it.
2. Run the file TemperatureDemo.exe.
3. Wait for the window popping up to ask you to press any key to continue. At that time, please exit the program.
4. Zip the folder you extracted and send it to us.
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Thank you for your information. I have forwarded the log to our engineer.
DNS Protector
in Advanced SystemCare 13
Posted
Hi there,
If the DNS is changed, a notification of the change will be pop up when you launch Advanced SystemCare again. So why do you claim it doesn't work? I'm not sure whether you mean you changed the DNS directly in DNS Protect in ASC but you find it is not changed in Window and you need to change it manually. Am I right?