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Cicely

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Posts posted by Cicely

    Why are metrics not showing?

    in Advanced SystemCare 13

    Posted

    Hi idil,

    I am so sorry for the late reply.

    Our technicians say they still need more information to further check the issue. So please follow the steps below to send back the requested information to us.

    Please do the following steps when the temperature shows N/A.

    1. Download the demo file from http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FZHPR603c5ad8c1abd.zip&displayName=TemperatureDemo.zip

    2. Extract the downloaded file to get the folder TemperatureDemo, open it to find the file TemperatureDemo.exe and run it. Then you will see the temperatures. Then wait until it reminds you. Then press any keyboard to exit the demo file.
     
    3. Compact the folder TemperatureDemo. Then upload the compacted file to the website https://uploadfiles.io/ then send the download link to us.
     
    Thank you.

    Why are metrics not showing?

    in Advanced SystemCare 13

    Posted

    8 hours ago, idil said:

    i have similar problem, the metric is n/a on performance monitor.. and the link above suppose not working anymore.

    Hi

    We are really sorry to hear that. Please follow the steps below to provide us with the requested file for our further investigation.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

    Thank you.

    jack

    in Driver Booster 8

    Posted

    Hi there,

    Each driver updater has its own frequency to update their database for more drivers. So it is normal that they display different results. But, please trust Driver Booster. We generally will add the updates after strict test.

    Cheers.

    New Function

    in Driver Booster 8

    Posted

    Hi Kamiloxf,

    Thank you very much for your suggestion.  However, we have a command to help users to update drivers automatically. About installing missing driver, we may need further observation.

    Anyway, with your supports and suggestions , our product can be better.

    Send Your Feedback for IObit Software Updater 3

    in IObit Software Updater 3

    Posted

     

    Hello. Where should I send a log file? Here uploading files with extention .log is not allowed. Also I tried to sent it via free support form:

    https://www.iobit.com/en/onlinefeedb....php?type=free

    but not sure, it was accepted, since after submitting it, just plane white page is coming.

    Here are the screenshots of the issue.

     

    Hi,

     

    You can directly attache the log su_logs _YYYYMMDD.log here.

     

    Much appreciated.:-)

    ASC Keeps Deleting Chrome History

    in Advanced SystemCare 14

    Posted

    Dear Scannan,

     

    Thanks for your quick response.Thumbs up

     

    =========================================

     

    Hi IronfistClown,

     

    Please follow the steps below to set ASC, if you do not want ASC to clear the data from your browser:

     

    1. Open ASC > click Options icon on the top right corner of the main screen to choose Settings… > click Privacy Sweep > uncheck the items that you do not want to be cleared from your browsers, and uncheck the option ‘Delete the browser history older than 1 week’ > click OK button.

     

    2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click OK button.

     

    3. Click Protect panel > click the Settings icon of Browser Protection > click Anti-Tracking on the left panel > In the right panel, find Browsing Data and uncheck the items that you do not want to be cleared from your browsers.

     

    Nice Day.:-)

     

    • Like 1

    Monitor - screenshot problem

    in Advanced SystemCare 14

    Posted

    Hi oniryujin,

     

    Welcome to IObit Forum!

     

    Sorry for the issue you encountered. Please use your phone or camera to make a video about the issue so that our technicians can better understand it and further assist you?

     

    And please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

     

    Thank you.

    Send Your Feedback for IObit Software Updater 3

    in IObit Software Updater 3

    Posted

    Still problems with Viber, mentioned above. Software Updater offers to update it from 14.2 to 14.4, while I already have 14.4. 2 months passed since I had mentioned this and SU have got 2 updates during this time, but still this problem is not fixed:(

     

    Hello,

     

    Sorry about it. Please kindly follow the steps below to help us further look into it.

     

    1. Please download the tool from http://testdemo.iobit.com/GetIObitCo...onFile_isu.exe

    2. Double click GetIObitConfigurationFile_isu to run it, click the button 'Save report to Desktop'

    3. Wait for a while until you see a file su_logs_YYYYMMDD.log generated on your desktop.( YYYYMMDD should be the actual date when this file is generated.)

    4. Send that file su_logs _YYYYMMDD.log to us.

     

    Thanks,:-)

     

     

    Send Your Feedback for Advanced SystemCare 14

    in Advanced SystemCare 14

    Posted

    Bug Report:

     

    Installed the latest version of ASC 14 yesterday (Dec 31) and just ran it this morning.

     

    When scan completed, the results dimmed and an ad to purchase was overlayed. Closed the ad but the underlying app was still dimmed & disabled.

     

    Had to close from the Windows toolbar.

     

    PS: A "Bug Report" link or forum for users of "ASC Free" is recommended.

     

    Hi

     

    Would you please provide us a screenshot about the ad?

     

    And please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Send the zipped file to us.

     

    PS: You can send any feedback, bugs, or suggestions about ASC 14 in this post, or create a new post under Advanced SystemCare 14.

     

    Nice day:-)

    Cleaned with Advanced System Care Pro and camera has stopped working.

    in Advanced SystemCare 14

    Posted

    Hi barrytrantham@att.net

     

    Please try the steps below to solve the issue you encountered with Driver Booster 8.

     

    1. Open Device Manager, find the following devices one by one, right-click each of them to choose "Uninstall device", then check the option "Delete the driver software for this device." and click OK to uninstall them.

    Microsoft Camera Front

    Microsoft Camera Rear

    Microsoft IR Camera Front

    Surface Radio Monitor

     

    2. Download the official drivers from the official website: https://download.microsoft.com/download/9/4/F/94F7AED2-D3ED-4A60-AB94-A0D078FE6DF6/SurfaceBook2_Win10_18362_20.092.24593.0.msi

     

    Hope it helps you.

     

    Happy New Year!

     

     

    Send Your Feedback for Advanced SystemCare Ultimate 14

    in Advanced SystemCare Ultimate 14

    Posted

    Hi all,

    Advanced SystemCare Ultimate 14 Final is available. Check it out and enjoy the new features now.

    1. Download Now

    Download from Major Geeks

    2. Send your Feedback

    - E-mail us your suggestions or comments directly: avfeedback@iobit.com

    - Join discussion on our forums.

    3. Share Advanced SystemCare Ultimate 14 with your families, friends, and colleagues

    4. What's New:

    + New Browser Protection integrates Email Protection, Ads Removal, Surfing Protection, Anti-Tracking, and Homepage Advisor to provide one-stop protection against phishing scams, invasive online tracking, and other browser-based threats
    + New Startup Optimizer enlarges the database by 42% to easily manage excessive startup items and background programs for faster PC startup
    + New Software Health updates 33% more outdated programs with just 1-click
    + 23% larger Antivirus database for removing more and new threats for a more secure system
    + Optimized the Surfing Protection extension and expanded its database by 22% for a safer and smoother browsing experience
    + Enhanced Junk File Clean and Privacy Sweep for thorough cleanup to regain more disk space and maximize your privacy
    + Strengthened Registry Clean to clean up 30% more invalid entries for faster system response
    + Added support for Microsoft Edge (Chromium) in Browser Protection, Spyware Removal, Privacy Sweep, Internet Boost, and Security Reinforce
    + Enhanced Disk Cleaner to release more disk space
    + Optimized Cloned File Scanner to support previewing files before deleting them
    + Revised UI for a more intuitive and fluent interaction experience  
    + Supports 32 localized languages  
    + And more can be discovered by you  

    5. Description:

    Advanced SystemCare Ultimate is a powerful and full-scale PC security and performance utility. It provides you with a one-stop solution to protect against viruses, ransomware, and other malware to maximize your system security and privacy, as well as clean, optimize, and speed up your PC.

    With the greatly improved IObit Anti-Ransomware Engine, the latest world-leading Bitdefender antivirus engine, and the greatly expanded database, Advanced SystemCare Ultimate 14 brings your PC security to a much higher level. It not only prevents your files from being encrypted by ransomware or illegally accessed by third-party programs, but also protects your PC against various viruses and malware like spyware, adware, Trojans, keyloggers, bots, worms, hijackers, etc. In this version, the new Browser Protection integrates 5 main protection features - Surfing Protection, Anti-Tracking, Email Protection, Homepage Advisor, and Ads Removal, to provide you with one-stop protection against online scams, cryptocurrency mining attacks, invasive online tracking, digital fingerprint being stolen, homepage and search engine modifications, annoying ads, and other browser-based threats. Besides, Advanced SystemCare Ultimate 14 strengthens Real-Time Protection and Sensitive Data Protection to protect your PC against malware in real time and automatically block unauthorized accesses to your sensitive data.

    Meanwhile, Advanced SystemCare Ultimate 14 offers you plenty of features to boost your PC performance to make it like a new one. The improved powerful 1-click approach helps you clean up junk files, invalid shortcuts, and privacy traces more easily and thoroughly, remove 23% more spyware, update 33% more outdated software, further accelerate Internet speed, and fix more system weaknesses and security holes. The new Startup Optimizer, with 42% larger database, helps you easily get your computer ready to use by disabling unwanted startup items and background programs. The optimized Performance Monitor helps you monitor PC’s RAM/CPU/Disk usage, CPU/GPU/Mainboard temperature, and fan speed in real time, and enables you to end unneeded processes easily to speed up your PC. And the enhanced Turbo Boost can intelligently stop the unnecessary startup items, apps, and services to further accelerate your PC.

    What's more, Advanced SystemCare Ultimate 14 also rebuilds and improves over 10 useful tools, such as Disk Cleaner, Cloned File Scanner, Win Fix, Smart RAM, Internet Booster, Large File Finder, Registry Cleaner, File Shredder, FaceID, and DNS Protector to further clean and optimize your PC.

    In summary, Advanced SystemCare Ultimate 14 is definitely a top-notch and preferred product to get the most comprehensive system and privacy protection, as well as ultimate optimization for your PC.

    We look forward to receiving your feedback on this new version.

    Recycle Bin not empty

    in Advanced SystemCare 14

    Posted

    Hi

     

    Please note that by default, ASC only deletes the files older than one month in Recycle Bin. If you want ASC to empty your Recycle Bin, please follow the steps below to set ASC:

    ASC > Settings > Junk File Clean > uncheck the item "Delet files in Recycle Bin older than one month" > click OK button.

     

    Nice day!

     

    PUBG PC - ADVENCED SYSTEM CARE 14.1.0.206 - Instant Ping Boost and Packet Loss Problems

    in Advanced SystemCare 14

    Posted

    Hi halit,

     

    Sorry to hear the issue you encountered. Please provide us with the following information so that we can further look into it.

     

    1. Please tell us what actions you took and which module of Advanced SystemCare you ran, then the issue came out.

    2. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

     

    Thank you.

     

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