Cicely
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Posts
9,660 -
Joined
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Days Won
199
Posts posted by Cicely
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Hello Tacio Santos,
The issue you mentioned is a false positive and we have communicated with program producers to remove it. You can also report the issue to the program producers.
It is guaranteed our program is 100% safe. Please feel assured to use it and add it into White List to install it.
@Scannan, thanks for your helpful anwsers.
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Hello Octavian,
Sincerely sorry for my late reply.
Thanks for your precious suggestions, Most of them sounds good. I need to discuss every one with our product manager. We will keep on improving.
By the way, do you have a license code for IObit Malware Fighter Pro? If you do not have, I am pleased to give you one as a thanks gift.
Thanks so much for your time and ideas.
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Hi ShayMiles,
Sorry to hear that. Do you mean that you are charged without knowing it and getting nothing after the payment?
I checked with the Email in our forum we can not find any orders.
If you are sure the payment is for IObit, please supply one or more of the following information for us to help you find your order or issue refund if there is order as you mentioned.
- Reference number of the order;
- Name or Email filled in the order;
- First 4 digits and last 4 digits of the card used;
- A copy of your payment records.
@Scannan, thanks for your timely help.
Looking forward to hearing from you.
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We have received your request in our ticket and we will check it for you.
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Hi,
The "library_ca" CPU overutilization issues you reported will further be optimized in our later IObit Uninstaller v11.
Please look forward to our new version.😃
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Hi,
We have never officially released a portable version of IObit Uninstaller.
Kindly download the latest IObit Uninstaller from https://www.majorgeeks.com/files/details/iobit_uninstaller.html
Thanks,
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Thank you for your concerns. We will consider how to improve it carefully.
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Could you please let me know why you need such a file? You can update the drivers directly after you create a system restore point.
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Hi there,
Thank you for your concerns.
Driver Booster 8 adopts the latest technology to resize automatically according to the resolution. So there is no need to change the size of Driver Booster's window.
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Hi
Hope you are doing well recently.
Our technicians work out a new demo to further check the issue. Please follow the steps below.
1. Please download the new demo file HWMonitor_x32.zip from the link below:
http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FBHQK60963bc5da0fa.zip&displayName=HWMonitor_x32.zip2. Unzip the demo file. Then run HWMonitor_x32.exe
3. Click File in the upper left corner > click Save Monitoring data
The attached picture 1 is for your reference.4. Select a path to save this file (the default file name saved is hwmonitor.txt)
5. Send the .txt file to us.
Thank you.
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Привет владгав
Мы не нашли заказ на основе предоставленной вами информации. Нам нужна дополнительная информация, чтобы найти его.
Пожалуйста, отправьте нам личное сообщение или электронное письмо по адресу feedback@iobit.com, чтобы получить дополнительную помощь.
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Hi vladgav
We did not locate the order based on the information you provided. We need more information to locate it.
Please send us a private message or email to feedback@iobit.com to get further assistance.
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Hello guys,
IObit Malware Fighter 9 is in development. Welcome your suggestions and feedbacks.
Your suggestions and feedabcks are always valued.
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Hello chrisdress,
To protect your PC, IObit Malware Fighter will notify you"removable disk detected" and ask you to scan it for your PC security.
If you do not want it, you can turn off USB Guard under Security Guard. But it is suggested to enable this feature and you can untick Show notification when removable disk detected .
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Dear user,
If you found that there is no sound from speaker and/or microphone in recorded videos by iFun Screen Recorder, it might be because that your Speaker and/or microphone are under Exclusive Mode.
To solve the issue, please take the steps as follows:
1)Fix no sound issue from Speaker:
Step1: Please right click the speaker icon at the right bottom of your PC and then click Sound. Please refer to below picture:
Step2: Please click Playback -> right click the default Speaker -> click Priority to open the Sound Priorities window.
Step3: Click Advanced -> untick Allow applications to take exclusive control of this device and Give exclusive mode applications priority ->click Apply and OK. Please refer to below picture:
Step4: Please reboot your PC and try again to see whether the issue is solved or not.
If the issue repeats, please get online help here.
2)Fix no sound issue from Microphone:
Step1: Please right click the sound icon at the right bottom of your PC and then click Sound. Please refer to below picture:
Step2: Please click Recording -> right click the default Microphone -> click Priority to open the Microphone Priorities window.
Step3: Click Advanced -> untick Allow applications to take exclusive control of this device and Give exclusive mode applications priority ->click Apply and OK. Please refer to below picture:
Step4: Please reboot your PC and try again to see whether the issue is solved or not.
If the issue repeats, please get online help here.
3)Fix the “No Sound" issue from both speaker and microphone
If you do not sound from both speaker and microphone, please take the above two solutions at the same time.
If the issue repeats, please get online help here.
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Dear Customer,
Kindly please follow the following steps to help us locate the problem and look into it:
1. Specify this problem with more details, or send us screenshots of error messages and related information.
Guide for Taking Screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htmOr just take a video of what happens.
2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.
We will analyze the file and try our best to find a solution for you.
If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.
Thanks.
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Hello Narcoleptic_Rage,
Sorry for my late rely.
To solve your issue, please re-install the latest Smart Defrag from https://cdn.iobit.com/dl/smart-defrag-setup.exe
If the issue repeats, please download the tool from: http://testdemo.iobit.com/SDInfoHelper.exe
Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.
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Do you mean trimming SSD? Smart Defrag can trim SSD for betterperformance.
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Hi cimerio,
Thanks for your suggestion.
I will report your sugegstion to our product team for consderation.
Welcome more suggestions and feedabcks.
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Hello,
Sorry to hear that.
Could you please send us a screenshot of the pop up so that we can check it?
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Yes, It is a scam.
The following post is still informative.
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On 4/17/2021 at 1:34 AM, oldfogey said:
"infohelper.exe" link gave me a 404 error--here are the screenshots:
I am sorry to hear that. Please send us your downloaded setup file "advanced-systemcare-setup.exe" for further checking. If you fail to attach the file directly here, please upload it to wikisend.com and send us the download link.
Thank you.
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Hi All,
IObit Software Updater v4 Final is available now. Check it out and enjoy the new features now.🥰
1. Download Now
Download IObit Software Updater 4
2. Send your Feedback
- E-mail us your suggestions or comments directly: beta-feedback@iobit.com
- Join the discussion on our forums.
3. Share IObit Software Updater with your families, friends, and colleagues
4. What's New:
+ Enlarged database to support updating 40% more programs
+ Safer update - All updates passed multiple manual tests, no virus or ads
+ Auto-detect software vulnerabilities and notify you to update defective software in time
+ Localization: 36 languages
+ And more can be discovered by you5. Description:
IObit Software Updater is an easy-to-use and lightweight program, which helps you update outdated programs and install the most popular and must-have programs with just 1-click.
With the expanded database, IObit Software Updater now supports installing and updating programs in 7 categories: Browsers, Remote Work Tools, Security, Social, Multimedia, Runtimes, and Utilities & Tools. It also supports updating the multi-language version of some popular programs, like Firefox and WinRAR. With the 1-click update approach, it frees you from updating programs one by one from different sources and websites. And IObit Software Updater has optimized update algorithms to increase the update speed, which saves you more time. Meanwhile, IObit Software Updater allows you to check and update programs automatically at a scheduled time and shut down/reboot your computer after the update is completed. Last but not least, the Store module of IObit Software Updater provides you with the best prices for some interesting and useful programs.
All in all, IObit Software Updater must be your best choice to install programs or update installed programs, especially when you get a new computer or after you reinstall, format, or upgrade your computer.
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Dear users,
You may get the error message “The current directory is not accessible”, when you started recording and failed to record. record. The resons for the issue should bebe because you set an unaccessaible directory or the security programs (Avast, AVG, McAfee, Norton, Malwarebytes, Kaspersk, etc.) block the files from iFun Screen Recorder and cause you not be able to record.
To solve the issue, please take the steps as follows:
1)Please choose another directory in settings for saving videos and try again.2)If step 1 does not solve the issue, please find the security program on your PC and add iFun Screen Recorder into its White List.
Take Avast as an example:
- Open the Avast Antivirus user interface and select >> Menu >> Settings.
- Ensure the General tab is selected, then click Exceptions.
- Click the Add Exception button to add our file to the exception list.
3) Please reload iFun Screen Recorder to try again.
Please reload iFun Screen Recorder to try again.
If the issue repeats, please get help here.
Send Your Feedback for iFun Screen Recorder V1
in iFun Screen Recorder V1
Posted
Hello ladydi5150,
Sorry for my late reply.
To help you better, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into.