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Cicely

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Posts posted by Cicely

    Auto Care/Ignore List Issue

    in Advanced SystemCare 13

    Posted

    Today, Auto Care deleted a file under Spyware Removal.

    This file is not a threat and I did not want it removed. However, Autocare did not ask if I wanted it removed. It simply removed it.

    Also there is no way of including this file (or any file) in the Ignore List directly. The only way is to reinstall the file again (if you are lucky enough to have it) and then run a normal scan.

    When the file shows up in the normal scan you can then highlight it and put it in the ignore list.

    I find this pretty ridiculous. There should be a way of putting a file in the Ignore List without having to perform a seperate scan.

    Additionally, there should be an option in Autocare, whereby you are asked if a file should be removed or ignored.

    It is unacceptable that if you use the Auto Care feature, that you do not have the same amount of control as you have with an ordinary scan.

    Now the only option is to Untick Spyware Removal in the Auto Care settings so as not to run the risk that it will decide to remove files that you do not want removed.

    This really reduces the effectiveness of Autocare.

     

    Hi Scannan,

     

    We are really sorry to hear that. We will consider how to add this function to help users add those kinds of files to Ignore List. Thank you very much for your suggestion and feedback.

     

     

    Anti-ransomware Engine

    in IObit Malware Fighter 7

    Posted

    Hi Coupevt,

     

    Thanks for your feedabck.

    Yes, it is not suggested to disable Anti-ransomware Engine for your PC security. You can try the method as Scannan mentioned. @Scannan, thanks for your timely reply.

     

    By the way, is it possible to send us the names of the games you mentioned?

     

    If the issue repeats after you add them into White List, please feel free to tell us with more details.:-):-):-)

     

    Status "smiley face" has gone?

    in Advanced SystemCare 13

    Posted

    Hi there,

     

    Emoji icons for PC health was removed from ASC. This change is made because some software evaluation organizers thought our original way to show the PC health may be misleading and require us to remove it.

     

    Your understanding is very appreciated.

     

    Cicely

    When was it removed. Which version.

     

    It is removed since ASC 12.5

    Driver Booster last version installs malware

    in Driver Booster Discussions

    Posted

    Dear Madam/ Sir,

    Respectfully, I have Driver Booster P (DBP), today when I was installing the last version of the DBP, I noted that it was over to install a malware that was blocked by my Bitdefender Internet Security, its screenshot is attached with this email, however, the process of the installing of the last version of the DBP was continued and it works well, it is to explain that the above problem happened in my both PCs, this is my question is whether my PC is safe at this present regarding the mentioned above problem , please? thanking you.

    Hi shahram,

    You may know that Driver Booster is a clean program. It must be a false positive.

    And our team has tested our latest version of Driver Booster and found the file has not been blocked by Bitdefender. You may download and install the latest version of Driver Booster from the link below to see if still any problem:

    http://update.iobit.com/dl/driver_booster_setup.exe

     

     

    iobit malware

    in False Positive Reports by IObit Products

    Posted

    Hi bandit56,

     

    Welcome to our forum.

     

    To check whether it is a false positive, please take the steps as follows:

     

    1. Make sure you update it to the latest definitions version.

    2. Click Send Feedback and choose Report False Positive.

    3. Please drag and drop the false reported files as attachment to help us analyze.

    Currently, you can add the related files into White List. If you are sure it is safe.

    We are looking forward to your reply.

     

    Notifications/Alerts which recur every two minutes

    in IObit Malware Fighter 8

    Posted

    Hi jassper,

    Thanks for your continual reply.

    The message you sent is not enough to solve the issue.

    Please kindly send us the related screenshot.

     

    Besides, it is necessary to download the tool from http://testdemo.iobit.com/InfoHelper.exe

     

    Double click to run this tool on the PC with problem and click 'Save report'.

     

    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

     

    Send the zipped file to us so that we can get the detailed information to look into

     

    Looking forward to hearing from you.

     

    Send Your Feedback for IObit Software Updater 3

    in IObit Software Updater 3

    Posted

    Hi All,

     

    IObit Software Updater v3 Final is available now. Check it out and enjoy the new features now.

     

    1. Download Now

    Download IObit Software Updater 3

     

    2. Send your Feedback

    - E-mail us your suggestions or comments directly: beta-feedback@iobit.com

    - Join the discussion on our forums.

     

    3. Share Software Updater with your families, friends, and colleagues

     

    4. What's New:

     

    + Larger database (expanded by 150%) to support updating more programs safely with 1-click, without bundleware

    + Optimized the update algorithms to accelerate the update by 150%

    + Newly support updating multi-language versions of some popular programs, like Firefox, WinRAR, and Mozilla Thunderbird

    + Added Remote Work Tools category to install popular remote working programs easily

    + New Store to provide the best price for some interesting and useful software

    + Brand-new UI for a better and more user-friendly experience

    + Supported 34 languages

    + And more can be discovered by you

     

    5. Description:

     

    IObit Software Updater is an easy-to-use and lightweight program, which helps you update outdated programs and install the most popular and must-have programs with just 1-click.

     

    With the expanded database, IObit Software Updater now supports installing and updating programs in 7 categories: Browsers, Remote Work Tools, Security, Social, Multimedia, Runtimes, and Utilities & Tools. It also supports updating the multi-language version of some popular programs, like Firefox and WinRAR. With the 1-click update approach, it frees you from updating programs one by one from different sources and websites. And IObit Software Updater has optimized update algorithms to increase the update speed, which saves you more time. Meanwhile, IObit Software Updater allows you to check and update programs automatically at a scheduled time and shut down/reboot your computer after the update is completed. Last but not least, the Store module of IObit Software Updater provides you with the best prices for some interesting and useful programs.

     

    All in all, IObit Software Updater must be your best choice to install programs or update installed programs, especially when you get a new computer or after you reinstall, format, or upgrade your computer.

    Notifications/Alerts which recur every two minutes

    in IObit Malware Fighter 8

    Posted

    Hi jassper,

     

    Sorry for the inconvenience.

     

    If you are not sure whether it is malicious, please send us the related screenshots so that we can help you better.

     

    Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/

     

    Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

     

    Double click to run this tool on the PC with problem and click 'Save report'.

     

    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

     

    Send the zipped file to us so that we can get the detailed information to look into

     

    Looking forward to hearing from you.

     

    Thank you for your patience.

     

     

     

    Unable to fix error for high definition audio controller (code 10)

    in Driver Booster 7

    Posted

    Hello,

    I was using your program to try install new drivers for the high definition audio controller. After installing and rebooting, the error code was still present so I looked around and found the fixing tool in driver booster. I ran it and while it said it fixed it, nothing actually append.

     

    I reset windows as well as performing a clean install but no luck. My audio works through the TV speakers(connected via HDMI) works, but when I plug in the headphones, nothing happens. The headphones do not show up anywhere. I have also tried the headphone jacks at the back of my PC as well but nothing happens when I plug them in there as well.

     

    The headphones work as I tested them with another device.

     

    I saw this article:

    https://forums.iobit.com/forum/driver-booster/driver-booster-v3/215739-my-driver-bosch-accelerometer-fails-to-fix-with-fix-device-error-i-gave-fix-then-fixed-but-it-was-not-fixed-device-has-error-code-10-this-device-cannot-start

    so I am going to attach the zip file in this post to hopefully speed things up.

    Please send help.

    Thanks in advance!

    Hi naim100a,

    For the problem, please try the solutions provided in https://www.iobit.com/en/knowledge-how-to-fix-no-audio-output-device-is-installed-error-in-windows-10-133.php?from=mailfb to see if it can help you fix the problem.

    If it cannot help, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe>> double click to run this tool on the problem PC>> click 'Save report to Desktop' >> find db_info_YYYYMMDD.zip on your desktop >> send us the zip file to us via email address dbfeedback@iobit.com. We will see if we can help further then.

    BTW: when you contact us, please inform us it's about a sound problem.

     

     

     

    Monitored install with reboot

    in IObit Uninstaller 9

    Posted

     

    I think that that answer was a little bit vague.

     

    It does not create certainty that the monitoring continues during and after a reboot, since in the programs gui the info does not change. As i said before, everything, all info, indicates that the monitoring ended when the program says it did. That is to say - before reboot. A technician would answer my question with an explanation on HOW it actually works and why the conclusive info is missing.That is the type of answer i want. Everything else is not - reliable stable data. Do you get me? With the right explaining answer this would be over several posts back.

     

    I like the program, but since i can not be shure of its function i will not use it for now but instead stay with what i have got. Something i know works the way it should because i can see the difference between a non monitored reboot install and monitored d.o.

     

    Hello,

     

    We all want our products to get better and better. And Scannan helped us a lot to build a better forum.

     

    It will be much appreciated if you can offer us more details about reboot installation so that we can further forward it to our product team.

     

    Thanks,

     

     

     

     

    Monitored install with reboot

    in IObit Uninstaller 9

    Posted

     

    I have tried with several programs, same result. No indication from the uninstaller that a reboot installation was monitored. Since you can not give me a straight answer if your program has that capacity or not i have uninstalled it. I will not engage in this any more.

     

    Hi,

     

    Before the reboot, our Install Monitor has completed its monitoring and logged all the system changes so there is no message after the reboot.

     

    Would you please kindly send us relevant screenshots showing how the reboot installation function of Soft Organizers uninstaller works?

     

    It will be much appreciated if you can send us the log created for the reboot installation.

     

    Thanks,

     

     

     

     

     

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