ASC Ultimate Database updates not working with proxy [SOLVED]

[Cicely]

Hi dalchina,

 

If the problem still remains after you used the Autoupdate.exe downloaded at http://wikisend.com/download/548194/AutoUpdate.exeand to replace the original one in the program installation directory of ASCU, please download the test tool from http://wikisend.com/download/154048/GetInfo_Ultimate.exe.

 

Then double click to run this tool and click “Save report to Desktop”. Then you will get zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Thank you in advance.:wink:

[dalchina]

Hi Cicely - the attached report (2nd one like this) follows.

 

The '404' error in the autoupdate.exe log would seem significant. The log indicates a repeating sequence, also suggesting there's a bug in autoupdate.exe (Victor2k left it running for up to 2 hours.. sounded like my experience).

[dalchina]

Hi, I'm hoping for some idea.. am willing to investigate..

 

If autoupdate.exe is looping indefinitely, there's something that's not happening - presumably sthg in a loop without an appropriate timeout.

 

Any more suggestions as to what to try? :roll:

 

Thanks.

[Victor2k]

After 6 months, wait and try all kinds of suggestions, I given eh tells that:

 

(1) The problem has no solution

(2) That the database offered offline, is for a 32 bit system, which even if you copy it, the program keeps telling that is outdated (in Windows 64-bit)

(3) That if I install the original bitdefender free, this problem does not appear

 

Again I thank, attempts by other users to solve the problem, but I think that it is something that is not within our reach

 

Greetings from Argentina

[dalchina]

Sounds like you're right, Victor. If they'd any idea from the diagnostic pack, IOBIT might have come back with something.

 

Time to uninstall and give up on a licensed product.

 

Cicely: the original Autoupdate.exe has a couple of attempts to get sthg from the internet and gives up. The newer one repeats. But evidently that fails.

 

So: how about you tell me the IP address(es) or URL(s) it's trying to get info from and I'll try manually and see what happens?

 

Thanks.

[Scannan]

dalchina/Victor2k

 

I am sorry to see that you are still having this problem, and I can understand your disappointment and frustration.

Have you sent this issue directly to Iobit at... support@iobit.com

If you have already done so, did you get any feedback from them.

[dalchina]

Thanks Scannan, will try that too.

 

I can see that Autoupdate appears to establish a connection (briefly) such as:

AutoUpdate new.exe TCP 127.0.0.1: 51819 127.0.0.1: 12080 ESTABLISHED

AutoUpdate new.exe TCP 127.0.0.1: 51840 127.0.0.1: 12080 ESTABLISHED

AutoUpdate new.exe TCP 127.0.0.1: 51858 127.0.0.1: 12080 ESTABLISHED

 

but I think this is dropped quite quickly each time.

[CPhilly]

I finally got the ASC Ultimate to update the definitions

 

I downloaded the replacement AutoUpdate.exe file from http://wikisend.com/download/548194/AutoUpdate.exe

 

Went to "C:\Program Files\IObit\Advanced SystemCare Ultimate"

 

I renamed the AutoUpdate.exe file to Original_AutoUpdate.exe

 

I copied the new AutoUpdate.exe to the folder

 

I clicked the file AutoUpdate.exe (nothing happened)

 

I then right-clicked and ended process tree for AutoUpdate.exe in task manager

 

I went back into Advanced SystemCare Ultimate and clicked 'fix now' and VOILA! it retrieved the update.

 

I hope this helps all of the frustrated folks out there.

 

**Please note that when I clicked AutoUpdate.exe prior to killing the process it attempted (there was a pop up) to get the update but did nothing. It only worked after I killed the process tree first.**

 

I am running Vista 32bit

 

[Scannan]

Hi CPhilly

 

Welcome to the forum. Thanky you for taking the time to share this information with the forum users. It is greatly appreciated.

I hope you will enjoy being a member of the forum.

 

I will Pm (Private Mesage) the other users who are having this issue to let them know about your solution.

[dalchina]

Hi Cphilly, thanks, but I'm puzzled.

 

If I understand this correctly, you had Autoupdate.exe visible in the task manager, but the dialogue box wasn't visible.

 

That's never happened for me that I can remember.

("I clicked the file AutoUpdate.exe (nothing happened)").

 

If I launch Autoupdate.exe from its folder, the dialogue box appears.

 

If I then launch ASC, then click 'Fix now', the dialogue box appear in front as the window in focus. (Active window).

 

And if, with no Autopupdate.exe running, I click 'Fix now' the dialogue box appears, as one would expect.

 

So I'm curious how you achieved this:

"I clicked the file AutoUpdate.exe (nothing happened)"

[dalchina]

Ok, autoupdate.exe runs with no update dialogue box after ASC is installed.

 

So I tried:

0. Check autoupdate.exe is not running.

1. Download & install ASC

2. Note from task maanger, Autoupdate.exe runs w/o the dialogue box.

3. Rename Autoupdate.exe (actually surprising this is allowed as it's running)

4. Copy new autoupdate.exe as autoupdate.exe

5. Dclick on it

(=> dialogue box - in your case it did nothing)

6. Kill process autoupdate.exe in task manager

7. Launch ASC & click Fix

8. => Dialogue box - no updates.

 

Hmm, what's different?

[CPhilly]

I do not remember seeing AutoUpdate.exe running when I was having the issue. Also, I did not originally look for it when trying to update as I started my troubleshooting with attempting to copy the new database manually (which failed with 1802 errors) from a different forum I found online.

 

To clarify... After downloading and replacing the original Autoupdate.exe and "I clicked the file AutoUpdate.exe (nothing happened)" - I did this from the folder itself & still received a pop up (like it wanted to update), but nothing happened.

 

What I omitted from my previous post - I then clicked 'fix now' from the ASC Ultimate console like a crazy woman but the pop up still would not retrieve the new database.

 

That is when I checked task manager to see if the Autoupdate.exe was visible. I ended the task process tree (I always end process tree out of habit instead of just ending the process) when I saw it.

 

I then clicked the 'fix now' button from ASC Ultimate console and the same pop up came but this time with a progress bar and stated the database was retrieving on the first try.

 

My suspicion is that maybe somehow the process from the original Autoupdate.exe was hung or stuck in memory. That is my reason for always ending a process tree instead of just ending a process through task manager.

 

 

=Additional info if it helps (hope it doesn't confuse anyone):

 

I did not follow any of the previous suggestions in this thread to uninstall and reinstall the application. My ASC Ultimate is an upgrade from ASC 6, so I still have the previous install folder remnants of ASC 6 visible in Program Files (I've added a picture)

 

Again I apologize if I confused anyone, I don't normally reply to forums but since there were so many I went through with no fix, I thought I'd try to help since mine is finally working again. :)

[CPhilly]

BTW - I originally had auto silent mode turned off. Maybe this is why you do not get a pop up? Not sure. I just started using ASC Dec31.

[dalchina]

Appreciate your replies, CPhilly; I always get the update dialogue box displayed, except after installing ASC Ultimate (as above). The 'old' autoupdate.exe fails quickly, the new continues to try apparently for ever, as confirmed in the autoupdate.log file.

 

I've tried 'end process tree' - no change :-(

 

One obvious question.. now you've seen it update once, is it repeatable .. reliably? Or were you just very lucky.. :?:

 

With these things, it always worries me a bit as to whether they are caused by some other corruption, rather than the program itself. Which is now the only reason I've not given up.

 

In autoupdate,log, quite near the start, I see:

2013-01-16 21:20:38 998 IsHave:Test 1 Download Succeed

2013-01-16 21:20:39 233 IsHave:Test 2 Download Succeed

2013-01-16 21:20:39 549 IsHave:Test 3 :

2013-01-16 21:20:39 552 IsHave:Test 3 Download failed Message HTTP/1.1 404 Not Found

2013-01-16 21:20:39 555 IsHave:Test 3 Download failed ResNum 404

2013-01-16 21:20:39 805 Bitdefender Update URL :

 

 

and then

2013-01-16 21:20:39 830 GetUpdateURL: DefaultURL = http://update.iobit.com/infofiles/ascultimate/ascav-update-offer.ini

2013-01-16 21:20:39 834 GetUpdateURL: File not Exists C:\Program Files\IObit\Advanced SystemCare Ultimate\TestUpdate.ini

2013-01-16 21:20:39 837 GetUpdateURL: result = http://update.iobit.com/infofiles/ascultimate/ascav-update-offer.ini

2013-01-16 21:20:40 324 Get update info succeed 1

 

Could you post the corresponding part when this succeeds?

I'm curious about

Message HTTP/1.1 404 Not Found

2013-01-16 21:20:39 555 IsHave:Test 3 Download failed ResNum 404

 

which IOBit have yet to comment on.. I guess it must mean some connection failure.

 

(Equally, do you see the same if it fails...:shock:)

[CPhilly]

I have just attempted again via clicking the file in the folder "C:\Program Files\IObit\Advanced SystemCare Ultimate" and it was successful.

 

I have attached screenshots and will put my autoupdate.log at the end.

 

The only other thing I did prior to replacing the Autoupdate was attempt to manually copy the database files (which failed) to "C:\Program Files\IObit\Advanced SystemCare Ultimate\Antivirus\Plugins"

 

This had signature files from the following (downloaded from MajorGeeks):

 

Update time: Mon Jan 7 07:39:15 2013

Signature number: 8491432

Update time GMT: 1357537155

Version: 7.44740

 

After just attempting my signature files are now:

 

Update time: Wed Jan 16 09:23:11 2013

Signature number: 8620571

Update time GMT: 1358320991

Version: 7.44877

 

 

 

This is how a portion of my autoupdate log looks. Please note I have clicked "Fix Now" several times between the 1st of January and the 16th, but this does not show in the log:

 

===============================

2013-01-01 10:27:49 126 Update test start

2013-01-01 10:27:49 324 StartType:With Services startup to auto

 

2013-01-01 10:27:51 500 Need Update License

2013-01-01 10:27:51 605 Check License Result:

2013-01-01 10:27:51 787 Get license type from License.dat file:2

2013-01-01 10:27:51 957 DateTimeLast:1/1/2013 4:26:57 AM

2013-01-01 10:27:51 961 Now:1/1/2013 10:27:51 AM

2013-01-01 10:27:51 966 between6

2013-01-01 10:27:51 970 out of 60 minites, need get update info

===============================

2013-01-16 03:16:14 765 Update test start

2013-01-16 03:16:15 001 start type: fix

 

2013-01-16 03:16:17 618 Need Update License

2013-01-16 03:16:17 724 Check License Result:

2013-01-16 03:16:17 999 Get license type from License.dat file:2

2013-01-16 03:16:18 217 DateTimeLast:1/1/2013 4:26:57 AM

2013-01-16 03:16:18 222 Now:1/16/2013 3:16:18 AM

2013-01-16 03:16:18 226 between358

2013-01-16 03:16:18 231 out of 60 minites, need get update info

2013-01-16 03:16:18 235 user check update, need get update info

 

 

 

 

2013-01-16 03:16:18 773 Get update info succeed 1

2013-01-16 03:16:18 779 Get update info succeed 2

2013-01-16 03:16:18 786 IsHaveUpdate start

2013-01-16 03:16:18 791 GetProcAddress

2013-01-16 03:16:18 795 Callback:0

2013-01-16 03:16:18 800 Update started

2013-01-16 03:16:35 843 Callback:30

2013-01-16 03:16:35 847 Update none 0

2013-01-16 03:16:35 852 F_BDUpdSdkPerformUpdate fin

2013-01-16 03:16:35 857 IsHaveUpdate end

 

 

 

 

2013-01-16 03:16:36 085 GetUpdateURL: GetLicenseType = 2

2013-01-16 03:16:36 090 GetUpdateURL: DefaultURL = http://update.iobit.com/infofiles/ascultimate/ascav-update.ini

2013-01-16 03:16:36 095 GetUpdateURL: File not Exists C:\Program Files\IObit\Advanced SystemCare Ultimate\TestUpdate.ini

2013-01-16 03:16:36 100 GetUpdateURL: result = http://update.iobit.com/infofiles/ascultimate/ascav-update.ini

2013-01-16 03:16:36 369 Get update info succeed 1

2013-01-16 03:16:36 375 Get update info succeed 2

2013-01-16 03:16:36 381 IsHaveUpdate start

2013-01-16 03:16:36 386 GetProcAddress

2013-01-16 03:16:36 390 Callback:0

2013-01-16 03:16:36 397 Update started

2013-01-16 03:16:40 770 Callback:60

2013-01-16 03:16:40 789 Size to download 44752983

2013-01-16 03:16:40 795 Callback:20

2013-01-16 03:16:40 800 F_BDUpdSdkPerformUpdate fin

2013-01-16 03:16:40 804 IsHaveUpdate end

2013-01-16 03:16:40 926 Anylize update info

2013-01-16 03:16:40 933 Get Lan ID :1033

2013-01-16 03:16:40 947 GetUpdateType

2013-01-16 03:16:40 952 GetUpdateType StartType:0

2013-01-16 03:16:40 957 GetUpdateType fin updatetype:2 Result:

2013-01-16 03:16:40 962 Anylize update info ex

2013-01-16 03:16:40 967 UpdateThread.IsDBHaveUpdate:True

2013-01-16 03:16:41 009 s_HttpDownload Free

2013-01-16 03:16:41 027 s_HttpDownload Free fin

2013-01-16 03:16:41 031 s_BitDefenderUpdateClass Free

2013-01-16 03:16:41 061 s_BitDefenderUpdateClass Free fin

2013-01-16 03:16:41 066 TUpdateThread fin

2013-01-16 03:16:41 072 Not GameMod

2013-01-16 03:16:41 077 Get Update info succeed

2013-01-16 03:16:41 082 GetUpdateType

2013-01-16 03:16:41 086 GetUpdateType StartType:0

2013-01-16 03:16:41 091 GetUpdateType fin updatetype:1 Result:

2013-01-16 03:16:41 278 IsEnableUse freelibrary h:82444288

2013-01-16 03:16:41 333 FillUdateListview

2013-01-16 03:16:41 341 PageNote_Main.TabIndex := 1

2013-01-16 03:16:41 346 s_UpdateStartType = 2

2013-01-16 03:16:41 352 Button_DownloadClick

2013-01-16 03:16:41 359 BD Download

 

 

This is from Just Now:

 

===============================

2013-01-16 16:51:30 186 Update test start

2013-01-16 16:51:30 430 start type: user custom

 

2013-01-16 16:51:35 159 Need Update License

2013-01-16 16:51:35 267 Check License Result:

2013-01-16 16:51:35 658 Get license type from License.dat file:2

2013-01-16 16:51:35 877 DateTimeLast:1/16/2013 3:16:40 AM

2013-01-16 16:51:35 884 Now:1/16/2013 4:51:35 PM

2013-01-16 16:51:35 890 between13

2013-01-16 16:51:35 896 out of 60 minites, need get update info

2013-01-16 16:51:35 903 user check update, need get update info

 

 

 

 

2013-01-16 16:51:36 513 Get update info succeed 1

2013-01-16 16:51:36 520 Get update info succeed 2

2013-01-16 16:51:36 528 IsHaveUpdate start

2013-01-16 16:51:36 534 GetProcAddress

2013-01-16 16:51:36 540 Callback:0

2013-01-16 16:51:36 547 Update started

2013-01-16 16:52:09 880 Callback:30

2013-01-16 16:52:09 886 Update none 0

2013-01-16 16:52:09 892 F_BDUpdSdkPerformUpdate fin

2013-01-16 16:52:09 899 IsHaveUpdate end

 

 

 

 

2013-01-16 16:52:10 116 GetUpdateURL: GetLicenseType = 2

2013-01-16 16:52:10 122 GetUpdateURL: DefaultURL = http://update.iobit.com/infofiles/ascultimate/ascav-update.ini

2013-01-16 16:52:10 129 GetUpdateURL: File not Exists C:\Program Files\IObit\Advanced SystemCare Ultimate\TestUpdate.ini

2013-01-16 16:52:10 135 GetUpdateURL: result = http://update.iobit.com/infofiles/ascultimate/ascav-update.ini

2013-01-16 16:52:10 505 Get update info succeed 1

2013-01-16 16:52:10 513 Get update info succeed 2

2013-01-16 16:52:10 520 IsHaveUpdate start

2013-01-16 16:52:10 526 GetProcAddress

2013-01-16 16:52:10 533 Callback:0

2013-01-16 16:52:10 540 Update started

2013-01-16 16:52:15 100 Callback:60

2013-01-16 16:52:15 121 Size to download 6571428

2013-01-16 16:52:15 135 Callback:20

2013-01-16 16:52:15 149 F_BDUpdSdkPerformUpdate fin

2013-01-16 16:52:15 170 IsHaveUpdate end

2013-01-16 16:52:15 219 Anylize update info

2013-01-16 16:52:15 226 Get Lan ID :1033

2013-01-16 16:52:15 242 GetUpdateType

2013-01-16 16:52:15 249 GetUpdateType StartType:0

2013-01-16 16:52:15 255 GetUpdateType fin updatetype:2 Result:

2013-01-16 16:52:15 261 Anylize update info ex

2013-01-16 16:52:15 268 UpdateThread.IsDBHaveUpdate:True

2013-01-16 16:52:15 276 s_HttpDownload Free

2013-01-16 16:52:15 282 s_HttpDownload Free fin

2013-01-16 16:52:15 288 s_BitDefenderUpdateClass Free

2013-01-16 16:52:15 356 s_BitDefenderUpdateClass Free fin

2013-01-16 16:52:15 362 TUpdateThread fin

2013-01-16 16:52:15 411 Not GameMod

2013-01-16 16:52:15 417 Get Update info succeed

2013-01-16 16:52:15 423 GetUpdateType

2013-01-16 16:52:15 429 GetUpdateType StartType:0

2013-01-16 16:52:15 435 GetUpdateType fin updatetype:1 Result:

2013-01-16 16:52:15 626 IsEnableUse freelibrary h:82771968

2013-01-16 16:52:15 684 FillUdateListview

2013-01-16 16:52:15 695 PageNote_Main.TabIndex := 1

2013-01-16 16:52:15 703 s_UpdateStartType = 0

2013-01-16 16:53:54 719 BD Download

 

I've added a screenshot showing the ASC console screen with the update showing. I did not turn silent mode off this time and when i clicked the autoupdate.exe via the folder I still received a popup.

 

Hopefully the links from the log will help you manually update the files.

[Victor2k]

Wait, wait and wait and update never arrives, I already take it as if it were a joke

 

The solution proposed by the CPhilly user, does not work for a windows system 7. 64 bit, this is pass I tried the program on 32-bit systems and had no update problems

 

A very similar solution was proposed by Cicely, several months ago with the same negative result (the replacement of the autoupdate file)

 

I want to repeat something that catches my attention, the update that proposes IOBIT people offline, is for a 32 bit system, does not work when working under 64-bit

 

Thank you very much for the constant concern of the users of this forum, but the problem is unfortunately still without solution

[dalchina]

Thanks again CPhilly- impressed.

 

I can download the ini files as per your log file, but soon afterwards my log file is different. So alas, no joy here, except I have (possibly) discovered something. But it did suggest sthg (below).

 

So:

Victor: Can you try accessing

http://download.iobit.com/bitdefender/data_1358409776/32

from your browser and post what happens?

(I've not seen your log file, so I don't know if you have a '404' error in it.. do you?)

CPhilly: I'm guessing if you do the same, you will succeed.. could you confirm?

 

Having already tried disabling all protection that might block Inet access (AV, Firewall, spyblaster (passive block), and cleared out old entries in my Hosts file another security tool, to no effect, I also reinstalled ASC Ultimate in its default location. Still no change. What next? Lateral thinking =>

 

This time I tried blocking all Inet access with my firewall, and got a log file

 

2013-01-17 12:47:45 815 Not Need Update License

2013-01-17 12:47:46 247 Get license type from License.dat file:2

2013-01-17 12:47:46 518 DateTimeLast:30/12/1899

2013-01-17 12:47:46 538 Now:17/01/2013 12:47:46

2013-01-17 12:47:46 558 between990996

2013-01-17 12:47:46 578 out of 60 minites, need get update info

2013-01-17 12:47:46 598 user check update, need get update info

2013-01-17 12:47:46 752 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:47:46 775 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:47:46 804 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:47:46 825 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:17 846 Get update info failed

2013-01-17 12:48:17 986 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 009 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 035 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 057 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 077 GetUpdateURL: GetLicenseType = 2

2013-01-17 12:48:18 097 GetUpdateURL: DefaultURL = http://update.iobit.com/infofiles/ascultimate/ascav-update-offer.ini

2013-01-17 12:48:18 117 GetUpdateURL: File not Exists C:\Program Files\IObit\Advanced SystemCare Ultimate\TestUpdate.ini

2013-01-17 12:48:18 138 GetUpdateURL: result = http://update.iobit.com/infofiles/ascultimate/ascav-update-offer.ini

2013-01-17 12:48:49 179 Get update info failed

2013-01-17 12:48:49 301 s_HttpDownload Free

2013-01-17 12:48:49 322 s_HttpDownload Free fin

2013-01-17 12:48:49 348 s_BitDefenderUpdateClass Free

2013-01-17 12:48:49 456 s_BitDefenderUpdateClass Free fin

2013-01-17 12:48:49 478 TUpdateThread fin

2013-01-17 12:48:49 598 Not GameMod

2013-01-17 12:48:49 617 Get Update info failed

 

Now that's interesting- remember the '404' errors originally, on which IOBIT hasn't commented.. well,

 

http://download.iobit.com/bitdefender/data_1358409776/32

 

=> 404 if I try to access it from my browser.

Now, maybe they do sthg clever and check the browser identity and refuse to respond on that basis... I'm guessing.. in which case only the program can provide the correct string.

 

(The link also has a poor 'WOT' (security risk) rating!)

[Victor2k]

/32 update 32bit? and 64bits????

[dalchina]

I can 'ping' http://download.iobit.com ok.

(and conversely not if my firewall blocks it).

[dalchina]

Oh, I'm also thinking that this is not a complete URL in itself.. maybe the program has to add something to request specific information.. so a '404' to that URL might be reasonable... it needs IOBIT to comment.. as I've been asking..

 

But it's at that point in the sequence I'm seeing the 404 in my log file.. Hmm.

 

Thanks, Victor.. how about your autoupdate.log file? Do you see the same '404' entries?

[CPhilly]

/32 update 32bit? and 64bits????

 

I received the same thing via Chrome. 404 not found.

[CPhilly]

Wait, wait and wait and update never arrives, I already take it as if it were a joke

 

The solution proposed by the CPhilly user, does not work for a windows system 7. 64 bit, this is pass I tried the program on 32-bit systems and had no update problems

 

A very similar solution was proposed by Cicely, several months ago with the same negative result (the replacement of the autoupdate file)

 

I want to repeat something that catches my attention, the update that proposes IOBIT people offline, is for a 32 bit system, does not work when working under 64-bit

 

Thank you very much for the constant concern of the users of this forum, but the problem is unfortunately still without solution

 

 

I originally stated that I was running 32bit Vista due to your previous post to ensure that no confusion was present.

 

"After 6 months, wait and try all kinds of suggestions, I given eh tells that:

 

(1) The problem has no solution

(2) That the database offered offline, is for a 32 bit system, which even if you copy it, the program keeps telling that is outdated (in Windows 64-bit)

(3) That if I install the original bitdefender free, this problem does not appear

 

Again I thank, attempts by other users to solve the problem, but I think that it is something that is not within our reach

 

Greetings from Argentina"

 

Also previously stated - I attempted the manual database update because of a another forum as that was the only thing appealing to me and I trust MajorGeeks, so I trusted the download they provided. I did not want uninstall because of all the upgrades/updates I did to install the program in the first place.

 

As for the replacement of the autoupdate.exe file - I attempted that based on the suggestion from Cicely. The only reason I knew about that was because I found that suggestion via google.

[dalchina]

Hi, having deleted the log file, then launched autoupdate.exe, I got a log file very similar to Cphilly's, the same until

 

2013-01-17 19:03:17 729 IsHaveUpdate end

2013-01-17 19:03:17 732 Get DB Error :IsHave

 

IOBit: this suggests some data base error.

It precedes the 404 errors I'd seen before.

 

Victor2k- do you see the same in your log?

 

Also, the date at the start is- well- weird.

(DateTimeLast:30/12/1899)

 

2013-01-17 19:03:10 149 Update test start

2013-01-17 19:03:10 841 start type: user custom

 

2013-01-17 19:03:12 351 Not Need Update License

2013-01-17 19:03:12 840 Get license type from License.dat file:2

2013-01-17 19:03:13 092 DateTimeLast:30/12/1899

2013-01-17 19:03:13 095 Now:17/01/2013 19:03:13

2013-01-17 19:03:13 098 between991003

2013-01-17 19:03:13 100 out of 60 minites, need get update info

2013-01-17 19:03:13 104 user check update, need get update info

2013-01-17 19:03:13 329 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 19:03:13 334 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 19:03:13 347 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 19:03:13 352 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 19:03:13 857 Get update info succeed 1

2013-01-17 19:03:13 874 Get update info succeed 2

2013-01-17 19:03:13 881 IsHaveUpdate start

2013-01-17 19:03:13 885 GetProcAddress

2013-01-17 19:03:13 888 Callback:0

2013-01-17 19:03:13 891 Update started

2013-01-17 19:03:14 158 Callback:20

2013-01-17 19:03:14 162 F_BDUpdSdkPerformUpdate fin

2013-01-17 19:03:14 165 IsHaveUpdate end

2013-01-17 19:03:14 169 Get DB Error :IsHave :sad:

2013-01-17 19:03:14 573 IsHave:Test 1 Download Succeed

2013-01-17 19:03:14 835 IsHave:Test 2 Download Succeed

2013-01-17 19:03:15 143 IsHave:Test 3 :

2013-01-17 19:03:15 147 IsHave:Test 3 Download failed Message HTTP/1.1 404 Not Found

2013-01-17 19:03:15 150 IsHave:Test 3 Download failed ResNum 404

2013-01-17 19:03:15 656 Get update info succeed 1

2013-01-17 19:03:15 673 Get update info succeed 2

2013-01-17 19:03:15 681 IsHaveUpdate start

2013-01-17 19:03:15 684 GetProcAddress

2013-01-17 19:03:15 688 Callback:0

2013-01-17 19:03:15 691 Update started

2013-01-17 19:03:15 705 Callback:20

2013-01-17 19:03:15 708 F_BDUpdSdkPerformUpdate fin

2013-01-17 19:03:15 712 IsHaveUpdate end

2013-01-17 19:03:15 716 Get DB Error :IsHave

2013-01-17 19:03:16 519 IsHave:Test 1 Download Succeed

2013-01-17 19:03:16 879 IsHave:Test 2 Download Succeed

2013-01-17 19:03:17 139 IsHave:Test 3 :

2013-01-17 19:03:17 143 IsHave:Test 3 Download failed Message HTTP/1.1 404 Not Found

2013-01-17 19:03:17 148 IsHave:Test 3 Download failed ResNum 404

2013-01-17 19:03:17 655 Get update info succeed 1

2013-01-17 19:03:17 688 Get update info succeed 2

2013-01-17 19:03:17 697 IsHaveUpdate start

2013-01-17 19:03:17 701 GetProcAddress

2013-01-17 19:03:17 705 Callback:0

2013-01-17 19:03:17 708 Update started

2013-01-17 19:03:17 722 Callback:20

2013-01-17 19:03:17 725 F_BDUpdSdkPerformUpdate fin

2013-01-17 19:03:17 729 IsHaveUpdate end

2013-01-17 19:03:17 732 Get DB Error :IsHave

2013-01-17 19:03:18 585 IsHave:Test 1 Download Succeed

2013-01-17 19:03:18 944 IsHave:Test 2 Download Succeed

2013-01-17 19:03:19 209 Button_CancelClick Start

2013-01-17 19:03:19 236 TerminateProcess Close

[CPhilly]

Thanks again CPhilly- impressed.

 

I can download the ini files as per your log file, but soon afterwards my log file is different. So alas, no joy here, except I have (possibly) discovered something. But it did suggest sthg (below).

 

So:

Victor: Can you try accessing

http://download.iobit.com/bitdefender/data_1358409776/32

from your browser and post what happens?

(I've not seen your log file, so I don't know if you have a '404' error in it.. do you?)

CPhilly: I'm guessing if you do the same, you will succeed.. could you confirm?

 

Having already tried disabling all protection that might block Inet access (AV, Firewall, spyblaster (passive block), and cleared out old entries in my Hosts file another security tool, to no effect, I also reinstalled ASC Ultimate in its default location. Still no change. What next? Lateral thinking =>

 

This time I tried blocking all Inet access with my firewall, and got a log file

 

2013-01-17 12:47:45 815 Not Need Update License

2013-01-17 12:47:46 247 Get license type from License.dat file:2

2013-01-17 12:47:46 518 DateTimeLast:30/12/1899

2013-01-17 12:47:46 538 Now:17/01/2013 12:47:46

2013-01-17 12:47:46 558 between990996

2013-01-17 12:47:46 578 out of 60 minites, need get update info

2013-01-17 12:47:46 598 user check update, need get update info

2013-01-17 12:47:46 752 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:47:46 775 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:47:46 804 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:47:46 825 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:17 846 Get update info failed

2013-01-17 12:48:17 986 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 009 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 035 Bitdefender Update URL : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 057 Bitdefender Update Final : http://download.iobit.com/bitdefender/data_1358409776/32

2013-01-17 12:48:18 077 GetUpdateURL: GetLicenseType = 2

2013-01-17 12:48:18 097 GetUpdateURL: DefaultURL = http://update.iobit.com/infofiles/ascultimate/ascav-update-offer.ini

2013-01-17 12:48:18 117 GetUpdateURL: File not Exists C:\Program Files\IObit\Advanced SystemCare Ultimate\TestUpdate.ini

2013-01-17 12:48:18 138 GetUpdateURL: result = http://update.iobit.com/infofiles/ascultimate/ascav-update-offer.ini

2013-01-17 12:48:49 179 Get update info failed

2013-01-17 12:48:49 301 s_HttpDownload Free

2013-01-17 12:48:49 322 s_HttpDownload Free fin

2013-01-17 12:48:49 348 s_BitDefenderUpdateClass Free

2013-01-17 12:48:49 456 s_BitDefenderUpdateClass Free fin

2013-01-17 12:48:49 478 TUpdateThread fin

2013-01-17 12:48:49 598 Not GameMod

2013-01-17 12:48:49 617 Get Update info failed

 

Now that's interesting- remember the '404' errors originally, on which IOBIT hasn't commented.. well,

 

http://download.iobit.com/bitdefender/data_1358409776/32

 

=> 404 if I try to access it from my browser.

Now, maybe they do sthg clever and check the browser identity and refuse to respond on that basis... I'm guessing.. in which case only the program can provide the correct string.

 

(The link also has a poor 'WOT' (security risk) rating!)

 

I also receive the 404 error via Chrome along with the security warning. I'm pretty sure this is due to the authentication criteria being in a file somewhere that this is initiated via the application and not a browser.

 

I will say that I did previously allow the ASC applications thru my windows firewall after I initially installed it.

 

 

My IOBit app versions:

 

Advanced SystemCare Ultimate v6.0.8.289

IObit Malware Fighter v1.7.0.0

Smart Defraf v2.7

Game Booster v3.4

 

I checked the file version of my AutoUpdate.exe:

 

File Version: 6.5.15.347

Product Version 1.0.0.0

 

File version of original Audotupdate.exe:

 

File Version: 6.5.17.418

Product Version: 6.0.0.0

 

I checked my windows firewall (which typically I blocked inbound connections - but during an attempt to fix this download issue I allowed them) I do see there are inbound connections for ASC.

[CPhilly]

One other thing for Victor2K.

 

This may be a stupid question, but have you tried to right click your AutoUpdate.exe and run as administrator? I know that Win7 is a little touchy and does not run in administrator mode even if you are logged on as one (based on my previous experience with Win7 systems).

 

I've even found this to be true with some of my apps in Vista now. I initially must launch the app as an administrator for it to function to its full capacity.

 

Maybe try killing all of your ASC apps and relaunching them specifically with the run as administrator option (unless you have manually set the app to do so in the properties of the exe file.)