Send Your Feedback for Advanced SystemCare 13

[1Guy1]

Almost ever time that I either exit the settings or exit ASC I get this popup window. I don't know if it's by desing but if you give users the option to disable something it's not nice to constantly berate them for choosing to do so.

[scrumpy23]

Hi there, since installing v13 beta on my laptop, it is freezing when I click on 'fix' at the privacy issues part. It has stalled here for over an hour and it never happened before when using ASC 12. Any help would be appreciated.

[Cicely]

Almost ever time that I either exit the settings or exit ASC I get this popup window. I don't know if it's by desing but if you give users the option to disable something it's not nice to constantly berate them for choosing to do so.

 

Hi there,

 

Could you please check whether it won't pop-up if you click the Keep button?

 

When you exit ASC, all the service of ASC will be closed. As a result, some functions won't be worked without those service. So we need you to keep these neccessary service, which was kept by default. However, we are asked to make ASC pop up this to let users know the situation. We are really sorry about the troubles it brought to you.

 

Your understanding is highly appreciated.

 

Have a nice day.

 

 

[Cicely]

Hi there, since installing v13 beta on my laptop, it is freezing when I click on 'fix' at the privacy issues part. It has stalled here for over an hour and it never happened before when using ASC 12. Any help would be appreciated.

 

Hi there

 

This is Cice from IObit.

 

Please follow the steps below to provide us with the requested file for our further investigation.

 

 

1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

 

 

2) Double click to run this tool on the PC with problem and click 'Save report'.

 

 

3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

 

 

4) Send the zipped file to us so that we can get the detailed information to look into.

 

 

If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

 

You can send the log here, via a private message, or to tickets@iobit.com via email.

 

Thanks for your time and assistance in advance.

 

 

 

[1Guy1]

It seems like it doesn't happen anymore since the latest beta update (sometimes it pops up for less than a second when I close ASC), I don't want to mess with it anymore since it's fine now.

As for you comment "When you exit ASC, all the service of ASC will be closed. As a result, some functions won't be worked without those service. So we need you to keep these neccessary service, which was kept by default. However, we are asked to make ASC pop up this to let users know the situation." - I think one alert about it when setting it in the options is enough. Otherwise it's just nagging the users.

[Cicely]

It seems like it doesn't happen anymore since the latest beta update (sometimes it pops up for less than a second when I close ASC), I don't want to mess with it anymore since it's fine now.

As for you comment "When you exit ASC, all the service of ASC will be closed. As a result, some functions won't be worked without those service. So we need you to keep these neccessary service, which was kept by default. However, we are asked to make ASC pop up this to let users know the situation." - I think one alert about it when setting it in the options is enough. Otherwise it's just nagging the users.

 

Thank you very much for your suggestion. We will consider it.

 

 

[jaff.roman]

It looks great and smooth but...

The Performance monitor and the Toolbox was an essential extension of this wonderful software. This will be perfect if iObit can re-establish those functions.

[Scannan]

It looks great and smooth but...

The Performance monitor and the Toolbox was an essential extension of this wonderful software. This will be perfect if iObit can re-establish those functions.

 

See post #42

[Cicely]

It looks great and smooth but...

The Performance monitor and the Toolbox was an essential extension of this wonderful software. This will be perfect if iObit can re-establish those functions.

 

Hi there,

 

Toolbox is beside the Minimize icon at the top right corner of the main window.

 

Could you please check whether you start Performance Monitor by the following methods?

 

Method 1: Go to Settings under Options on the top left of the main interface > Click General Settings >Tick the checkbox of Enable Performance Monitor and load at Windows startup on the right-hand panel > Click Apply and OK.

Method 2: Go to Quick Settings under Options icon on the top left of the main interface > click on the Off button next to Performance Monitor > Click Apply and OK.

Method 3: Right-click on the ASC icon in system tray > Select Open Performance Monitor.

 

Cheers! Please feel free to contact us if any further assistance is needed.

 

 

 

[TheOriginalSplash]

I have version Advanced System Care 12.6 pro, is it going to update thru Advanced to 13 or whats the deal? Or do I have to manually download 13 and uninstall 12.6? Thanks .... Splash [sorry if it's in a previous post the answer I didn't read through all post's]

[craisin]

The new version looks sleek, but I miss the "Happy/Unhappy" face which shows immediately whether things are good or need maintennance.

Perhaps a change of color to Red somewhere on the Care Panel (or perhaps even a text book saying a scan is required) would be very handy. As it is, I do bnot know when a scan is required.

(Nice fix to the "swirly thingy" though. LOL)

[Carls Toolbox1]

Hi... Good Morning (or) Afternoon! <Feedback >

 

The Performance monitor is missed... Scan button seems (to me) overly large... a multi-colored background perhaps (alternating colors)?

or "dark" light silver/ ~ black... light grey charcoal on a toned down off white perhaps? Would be nice if in "Deep Optimization" perhaps a "hover over" would explain

"if you do choose to make this optimize change ___ is the result" (so the "average end user notices & understands).

 

Be nice if in "Homepage Advisor" your protection choice

would also include Epic or Brave Browsers (or let you pick the browser of your choice) since it's common knowledge IE isn't exactly "secure". For "older people", could

you please increase overall font size (please) in Toolbox listings (say a Century 11 or 12 maybe?).

 

One last possible item to consider: Under "Options" ~ suggested order list:

 

1. Quick Settings & 2. Settings (then) 3. . Rescue Center & 4. Tech Support (most "end users" will love this I promise you)…because it's for them "logical"

< then> 5. User Manual (esp. if you can print it out in a .PDF (a godsend to someone panicking about their system!) 6. Check for Updates.

 

- SPACERS - After 1rst 4 items then after 6 (ease of eye movement and place to "rest" eyes so one doesn't feel overwhelmed too much at once)..

 

Last Section: 1. My Subscription 2. About 3. Send Feedback 4. Help Us Translate 5. About

 

- SPACER - Because Download IOBIT Freeware has nothing to do with operating this piece of specific software so it should be located by itself.

 

My suggestions as a Technical Writer and User Interface Design Specialist. Hope it helps... CarleS

[Scannan]

The Performance Monitor is still there. Read back a few posts and you will see where to find it.

The Font size can be changed in ASC....see Configure UI in User Manual.

You can create your own Skins and make the Scan button anything you want.....or select a skin already created by other Users....see the Skins section of the Forum. Also when you open the ASC Menu (click the hamburger button) you will see a blank Skin box which when selected will take you to the Skins section.

 

As a Technical Writer and User Interface Design Specialist...I am surprised that you did not check the User Manual and or the ASC Forum section before making your suggestions.

[Chris3673]

Just downloaded ASC 13 tonight and an issue I encountered is if I am running the scan and switch between full window and back, the tabs to repair and skip disappear. I replicated it twice just to make sure it wasn't a one time deal.

[dguith]

Where can I insert the key I paid for for ASC13 in July to use it? Or how do I get a friggin refund??

[Scannan]

Where can I insert the key I paid for for ASC13 in July to use it? Or how do I get a friggin refund??

 

Try reading the Product Manual.

https://www.iobit.com/en/product-manuals.php

 

 

[njazrael71]

Where can I insert the key I paid for for ASC13 in July to use it? Or how do I get a friggin refund??

 

Beneath the Activate Now you will see a link for Enter Code.

[ektorbarajas]

I suggest that ASC supports multiple CPU threads, so for example a computer with a i7 Core intel CPU, who has 8 threads, then ASC scans, repairs and other tasks can be done faster by several cores working simultaneously