Cicely

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi there, Could you please check whether you can run it correctly if you restart your PC in safe mode? To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into. If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us. Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem. Looking forward to hearing from you and we can figure out the solution soon.

Hi Michael Wilde, Sorry to hear that. Please download and install the latest IObit Uninstaller from the link below. https://cdn.iobit.com/dl/iobituninstaller.exe to see wether the issue repeats. Looking forward to hearing from you.

Hi, Please make sure you go to the scan result window, not the fix completed window. If you still do not see the fix button in the scan result window, please provide us with a screenshot of the scan result window for further checking. Thank you.

Hi All, IObit Uninstaller v13 is available now!! Check it out and enjoy the new features.☺️☺️ 1. Download Now Download IObit Uninstaller 13 2. Send your Feedback - E-mail us your suggestions or comments directly: iufeedback@iobit.com - Join discussion on our forums. 3. Share IObit Uninstaller v13 with your families, friends, and colleagues 4. What's new: + New Software Hibernation helps put the software you're not using into sleep mode for a faster PC + New Software Redundant Files can clean up temp files & privacy traces generated while using the software + Enhanced Install Monitor to provide more comprehensive and detailed installation logs + Improved the scanning algorithms to detect and clean more leftovers + Expanded Software Updater database by 20% to support updating more popular software + Optimized the auto update process to solve the issue of interrupting the running program + Two skins: dark and light + Supported 39 languages 5. Description： IObit Uninstaller is a perfect uninstall tool, which provides an easy and secure way to thoroughly remove unwanted programs, malicious/ads browser extensions as well as Windows Apps, giving you a clean PC and a secure & smooth online surfing experience. Effortless Uninstall & Thorough Cleanup IObit Uninstaller not only does a fantastic job when performing a normal uninstall but also outgrows the basic uninstall feature by easily getting rid of bundleware and stubborn programs. As the first uninstall utility that comes up with the idea of bundleware removal, IObit Uninstaller adopts advanced algorithms to detect bundleware when it is just installed, helping you uninstall all unwanted bundleware conveniently and timely. The unique Stubborn Program Remover supports removing 2000+ stubborn programs and ensures all leftovers are removed thoroughly, just like they've never existed. In addition, Force Uninstall+ helps you uninstall programs that cannot be uninstalled in a routine way due to missing uninstall registries or built-in uninstaller errors and clean all related files easily. Real-Time Install Monitor Install Monitor provides a safe way to keep tabs on program installation. It records startup items, system services, scheduled tasks, DLL registrations, and other items created during the installation process for future thorough uninstall of the program. Intelligent Software Health Software Health intelligently monitors your software's health and gives you the power to manage hidden software permissions, block disturbing popup notifications, clean unneeded setup files, and remove malicious software & browser extensions, which makes all your software run smoother and also reduces the security risks of your system. What's more, the new Software Hibernation helps you easily put the software you're not using into sleep mode to make your computer run faster, and the new Software Redundant Files helps you thoroughly clean up temp files & privacy traces generated while using the software to free up more disk space. Powerful Tools Leaving aside its pivotal uninstall and cleanup features, it's still a worthy candidate among numerous software updaters and file shredders. Software Updater keeps your installed programs always up-to-date automatically with the ever-expanding database. File Shredder now supports multiple shredding methods for more thorough and irrecoverable file shredding. In Short IObit Uninstaller is an all-in-one uninstall utility to thoroughly uninstall any unwanted programs, browser extensions, and Windows Apps, as well as bring you a cleaner and safer PC.

Hi The Performance Monitor on ASC and ASC Ultimate is the same. Have a nice day!

Hi All, Good news! Smart Defrag v9 has been released. This new version has new UI with great improvements. Check it out and enjoy the new features. 1. Download Now Smard Defrag 9 2. Send your Feedback - E-mail us your suggestions or comments directly: sdfeedback@iobit.com - Join discussion on our forums. 3. Share Smart Defrag 9 with your families, friends, and colleagues 4. What's New + Optimized defrag engine and its algorithm for faster defragmentation and optimization + Improved Analyze to provide more accurate results and more appropriate optimization + Enhanced Disk Cleanup to free up more disk space + New Lucky Draw to win Smart Defrag Pro for free or favorable discounts for other IObit products + Supported 42 languages * And more can be discovered by you 5. Description: Smart Defrag is a reliable, stable, yet easy-to-use disk optimizer designed for peak hard drive performance. Unlike other disk optimization tools which only provide traditional defragmentation, Smart Defrag also intelligently streamlines your files based on using frequency to accelerate disk data access and lengthen disk lifetime no matter whether it is an HDD or an SSD. What makes Smart Defrag special and attractive when compared with other disk optimizers? Defrag HDD Smartly The smart IObit disk defrag engine makes optimizing HDD easily and effectively, greatly improving HDD's reading/writing speed, access speed, and performance. Trim SSD Intelligently While SSD sweeps the computer world, it is also necessary to care for SSD. Smart Defrag introduces the world-leading technology to trim SSD and prolong its lifetime. Optimize Disk Automatically Auto Defrag and Scheduled Defrag ensure your disks are always optimized to their top performance. You are totally free from starting an optimization manually. Optimize Disk Thoroughly Some fragments can't be defragmented while the PC is running. Boot Time Defrag can defrag the Windows registry and files in every corner of the disk at system startup to release more occupied RAM and ensure the system stability. Provide Better Gaming Besides considering common computer users, Smart Defrag also considers gamers. Game Optimize can bring an ultra-smooth gaming experience. Monitor Disk Status Disk Health can monitor your disk status in real time and provide an intuitive view to help you know better about your disk status. In summary, Smart Defrag is a must-have disk optimization tool for quicker data access, faster file processing, and smoother gaming on Windows.

Do you mean you want silent command for scan or update?

Hi there, To make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers. Driver Booster only provides updates from Microsoft or official websites. It is normal that Driver Booster displays fewer updates, compared with other driver updater software. If the updates are released by the official, please don’t worry and be patient. Driver Booster will add them once they pass our IObit tests. When you find any updates from the official, please send us the official link directly and we will have a check. Your understanding is highly appreciated.

Hi there, You can delete the installed drivers. At the same time, you can also check the checkbox as the screenshot shows.

Hello, Sorry to hear that there is a problem when you use IObit product. Could you please tell us the operations you took with our program before this problem. Is there any error message? If yes, please take a screenshot and send to us. And to look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into. Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem. Looking forward to hearing from you and we can figure out the solution soon.

Hi Sorry for the issue you encountered. Please tell us what browsers you use. If you use Edge, please follow the steps below to check again: 1. Please go to the Microsoft Edge settings window, then refer to the attached picture to turn off the feature Startup boost 2. Open Task Manager to check whether there are still processes related to Edge such as msedge.exe. If there are, please end the processes. 3. Use ASC to scan and fix it again. Should you need further assistance, please email us again.

Hi Luận Hồng, Thanks for your questions. Yes, there is auto-renewal service to renew your license code when it is going to expire without interruption. Besides, you can renew manually with a large discount at https://www.iobit.com/en/renew.php It is no need to purchase several license codes at the same time. Have a great day.

Hello JORGE BRAGA, Sorry to hear that. May I know how did you find the issue? If you turn off File Guard, can you access the Google page directly? If possible, please record a short video to show the situation when File Guard is on and off. Looking forward to hearing from you.

Hi smccarthy945, Thanks for your feedback. I will report your suggestion to our product team for consideration. By the way, you can always choose to install or not install a recommended program. It can not be established without your authorization. Thanks again and welcome more suggestions.

Hi Wayland, Thanks for your feedback. Sorry for the popup issue. Please close the popups that you are not interested in. Please the password issue, please send us the related screenshot so that we can check it. Guide for taking screenshots can be found on http://www.take-a-screenshot.org Looking forward to hearing from you.

Hi there, Could you please let me know which firewall you are using? Waiting for your reply.

Hi there, Could you please PM our your email address to that we can check it for you? Waiting for your reply.

Hello Please follow the steps below to check again. Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > select the items that you need to be fixed > click the Fix button, then ASC will fix them. Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window. Have a nice day!

Hi, Yes. Those ratings can be used as a reference for whether to keep or uninstall a program. Cheers,

Hello, These data generally are from unplugged in device. So it can be cleaned and won't influence the useage of your PC.

Hello, Did you update the database of the security software? If the problem persists, please add our program to the Whitelist.Smart Defrag now is not detected by webroot.

Hi there, Sorry for my late reply. Could you please confirm the database of your anti-virus product is the latest and then download and install the latest version 6 from this link? https://cdn.iobit.com/dl/iobit-software-updater-setup.exe If the detection persists, please kindly take a screenshot of the detection and send it to us via support@iobit.com. Thank you for your time.

Hi, We have updated our database to fix the issue you reported. Please get back to us if you still have the same issue. Thanks,

Hi All, IObit Software Updater v6 is available now. Check it out and enjoy the new features now. 1. Download Now Download IObit Software Updater 6 2. Send your Feedback - E-mail us your suggestions or comments directly: beta-feedback@iobit.com - Join the discussion on our forums. 3. Share IObit Software Updater with your families, friends, and colleagues 4. What's New: + Larger software database helps update 22% more programs + Auto update keeps your programs always up-to-date + Smarter update algorithms guarantee more accurate updates + Strict manual tests ensure all updates are safe and clean + And more can be discovered by you 5. Description: IObit Software Updater is a simple and lightweight program that provides you with a single-click solution to update obsolete software and install must-have software to keep your operating system running smoothly. One-click updates IObit Software Updater saves you a great deal of time from manually visiting different distributors' websites and considering the safety and security of the update. Furthermore, improved update algorithms bring you the most efficient update experience. IObit Software Updater also enables updating the multi-language versions of well-known programs such as Firefox, WinRAR, and Mozilla Thunderbird. Customized Automatic Updates IObit Software Updater allows you to check and update programs automatically at specified intervals based on your needs. When the update is complete, your system can be conveniently shut off or reset. One-click Installation Along with software updates, IObit Software Updater can help you install the necessary programs quickly and easily. It currently supports installing 450+ popular programs in various categories: Browsers, Remote Work Tools, Security, Social, Multimedia, Runtimes, and Utilities & Tools. IObit Picks IObit Software Updater offers the best pricing for several interesting and helpful programs under IObit Picks. Conclusion Overall, IObit Software Updater is the best choice for installing or updating software, especially if you have a new computer or have recently reinstalled, formatted, or upgraded your machine.