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Cicely

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Everything posted by Cicely

  1. @Eric Gontier Hi, To better help you, please kindly offer us more details. Thanks,
  2. Hello Michel, I am sorry for the issue you encountered. Could you please provide us with more information by PM so that our technicians can further investigate? Thanks for your time. Have a good day!
  3. Hi, Sorry for any inconvenience. It's recommended to contact us via Feedback inside the app & provide us with more details and screenshots of the issue you encountered so that we can better assist you. Once we receive your feedback, we'll reply to you ASAP. Thanks for your kind understanding and patience.
  4. Hi, Please kindly check whether those programs you have uninstalled appear in the Programs of IObit Uninstaller (program list on the main interface, not the Supported Program Database). If no, it means these programs have been deleted. Supported Program Database has shown our users all the programs that IObit Uninstaller supports uninstalling. Those programs appear in the Supported Program Database because IObit Uninstaller supports uninstalling them. Also, our experts will further improve this feature. You are more than welcome to let us know your opinions on this feature. Thanks,
  5. Hi,😃 Kindly let us know more details so that we can further help you. Thanks,
  6. Hello tgm, Thanks for your question. Well, did you click to get the price $34.95? As I checked the the price on their website https://www.emclient.com/pricing?lang=en $34.95 is a special offer for old customers who already have eMClient to upgrade to version 8. We do not supply such price as it is not available for new eMClient users. Thanks for your understanding.
  7. Hello ltmcmulleniii, Yes, Surfing Protection & Ads Removal has been disabled by Firefox. We are communciating with Firefox to solve the issue. It should be fixed soon. Sorry for the current invoncenience.
  8. Hello Pendaws, What is the security program that you are using? As I mentioned before all IObit prpgrams are 100% safe and secure. Please feel assured to use them. PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for the later’s anticompetitive practices and Enigma won this lawsuit.Actually, we are basically in the same situation as Enigma. http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf Looking forward to hearing from you.
  9. Hello EWB, Thanks for contracting IObit. Well, to keep your privacy of license codes, I have resent an Email with the installation guidances to your Email. Please check it to install. Or you can get installation help from https://www.iobit.com/en/reinstallproduct.php directly. If you still have issues, please send me private message or get online help to secure your privacy.
  10. Hello ThatPat, What is the the precise version of your current IObit Malware Fighter? Well, actually, Add into Safe Box has been added into the Context Menue since IObit Malware Fighter v7. It should not be thie item that caused the delay issue, please check wether something else caused the issue.
  11. Hello Yarra, Do you mean a log file to examine changes of the computer? If yes, please follow the steps below: Open Advanced SystemCare > click Options icon on the top right corner of the main screen to choose Settings… > click Logs and Backup > check Creat logs when there is any change to the computer > click OK. Next time, you can click Open Log Folder under the bottom left corner of the Saved Logs box to get the log file.
  12. Hello ali234324343, Sorry for the issue you encountered. Could you please provide us with more information by PM so that our engineer can further investigate? Thanks in advance. May you have a good day!
  13. Hi Chester Nash, I am sorry for the issue you encountered. Please send more information to us by PM so that our engineer can further investigate.
  14. Hello bamba, Sorry for the problem you encountered. Could you please provide us with more information? Thanks a lot in advance. May you have a good day!
  15. Hello RedRic, I have sent you a private message with the link to get the latest IObit Malware Fighter v8.8 If you have any other issues, please feel free to tell me.
  16. Hello hrussd, Startup Manger in Toolbox has been moved to the Speed Up panel in ASC V14. Now, you can set the related items at Startup Optimizer in the Speed Up panel. To show the boot time, you can open Advanced SystemCare V14 >> click the Options icon on the top right corner of the main screen and select Settings… >> click Notifications >> check Notification for boot time. Have a good day! Cheers!
  17. Hello chrisban35, Sorry to hear that. You can close the unwanted message by clicking the "X" in the top right corner. Sorry it might be not clear and brings you inconvenience. We just want to share the quality program with our users who may need. I have reported your feedback to our product team. We will keep on improving.
  18. Hi KIRKULES and jmtcesnz.co.nz, Sincerely thanks for your detailed suggsetions and precious time.😃 Well, IObit really want to help users boost their PCs and protect their devices. And we really want to share the the quality programs that users may need. Sorry to see that the ads( shares) bring you inconveniences. I will report your precious suggestions to our product team for consideration and we will keep on improving. Your feedabcks are valued. @KIRKULES, yes, I agreed with you that the close button should be clearer. 😃Our product team will take it into consideration. But it is not a good choice to install a cracked program. Protecting Intellectual Property Rights is our common responsibility. Besides, it is not safe to install cracked programs as these programs may have potentially unsafe file. It may open the back door to steal data, or invade the original program and cause damages to your programs and computers. @jmtcesnz.co.nz, thanks for your trust to IObit. As you mentioned Malwarebytes detected our programs as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for the later’s anticompetitive practices and Enigma won this lawsuit.Actually, we are basically in the same situation as Enigma. http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf We contacted MBAM to resolve this issue many times but the flag is still there. Happy to hear that you choose us. For your suggestion - allow an opt out in the paid versions or at lease on each new ad, allow a working "Don't show me this product any more" check box. It sounds well. 😃 I have wrote it into the report and our product team will take it into consideration. @all, wlecome your feedback and suggestions. IObit always listens to our users. All of you make IObit today. 😃
  19. Hello ERRN60, Sorry for the late reply. How is everything going? Do you still encounter this problem? If yes, email tickets@iobit.com for further assistance. Have a good day!
  20. Hi DavidTomneyUK, Thank you so much for your support to IObit products. For your questions: 1. Please kindly note that Advanced SystemCare Ultimate includes all functions of Advanced SystemCare Pro. Besides, it also has antivirus feature. Since you have an antivirus software, we recommend you to use Advanced SystemCare Pro. 2. Driver Booster in Toolbox of ASC or ASC Ultimate is a stand-alone product from IObit. It is not included in ASC or ASC Ultimate. The link for Driver Booster in Toolbox is only a quick link to your installed Driver Booster. If you uninstall your stand-alone Driver Booster, when you click the link in ASC or ASC Ultimate, it will start the download and install of Driver Booster again. Have a good day!
  21. Hello Circa58, If you renew your license code with your current license code through this renew link https://www.iobit.com/en/renew.php, your current subscription will be extended for another 12 months automatically and you will keep your current license code (making 18 months in total). If you make a new purchase without mentioning your current license, the service time of newly purchased license will not be added to the existing license’s service time automatically. In that case, you can email feedback@iobit.com to transfer the service time of your newly purchased license codes to your previously purchased license codes manually. Have a good day!
  22. Hi, We're very sorry for any inconveniences Our program is definitely clean and we will further contact those suppliers to remove the false detecion. Now you can add our program to the exception of those products. Much appreciated your understanding.
  23. Hi there, Thank you for your feedback. All the drivers provided by Driver Booster are strictly tested before being added to our database. This one may be being tested and will be added when the database updates in the next version. Also, we may haven't notice this update. Could you please send us the official download link for this updates so that we can further check it and test it? With all your helps, Driver Booster comes better and better. Cheers.
  24. Could you please send us the codes by PM so that we can transfer the service time?
  25. Hi Rika and JOH, I am sorry for the issue you encountered. Please email tickets@iobit.com for further assistance.
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