Cicely

Hi Please follow the steps below to check again. Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them. Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.

Hi Sorry for that. Have you tried our anti-malware product IObit Malware Fighter? If not, it is recommended to have a try. You can download it from the official page https://www.iobit.com/en/malware-fighter.php Hope it can help you resolve the issue~

Would you please provide us with more details about your suggestions? Thank you~

Hi Thanks for your suggestion. We've recorded it for further consideration. Nice day~

Hi there, Could you please send us a screenshot of the main screen of Smart Defrag? Is this a screenshot for Smart Defrag?

Hi there, Startup Optimization means to disable those items that you don't need it, and then shorten the time of startup.

Hi there, Could you please check whether there is one step you missed? 1. Open Advanced SystemCare > click Options icon on the top right corner of the main screen to choose Settings… > click Privacy Sweep > uncheck the items that you do not want to be cleared from your browsers, and uncheck the option ‘Keep browser history for the last’ > click OK button. 2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click OK button. 3. Open Advanced SystemCare > Click Protect tab > Click the gear icon behind of Anti-Tracking under Privacy Protection > Find Browsing Data > Uncheck the items that you do not want to be cleared from your browsers. Hope ir can helps.

Hi there, Could you please check whether it works if you uninstall Surfing Protection in Edge and then reinstall it again?

Hello mohamad, To help you out of the license /purchasing/payment/renewal issues quickly, please Get Quick Online Support Here

Hi Bernard Hardman, To get fast reply and protect your privacy, please get Get Quick Online Support Here

Hi martb, Sorry to hear that. I will report your sugegstin to our product team for consideration. By the way, we do not giveaway license codes for people all over the wold. Please pay more attention to it. By the way, if you want to try, you can buy one as you can get a refund within 60 days from the day you bought, No questions asked. Thanks for your udnerstnading.

Hello, Sorry to hear that For the sound problem, first please make sure that you have installed the newest version of Driver Booster from https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe. Then load Driver Booster >> click the Tool icon on the left side of the main screen>> select the tool Fix No Sound. If the problem persists, please try the solutions provided in https://www.iobit.com/en/knowledge-how-to-fix-no-audio-output-device-is-installed-error-in-windows-10-133.php?from=mailfb to see if it can help you fix the problem. (Note: you can use Google Chrome browser which support translate the webpage or use Google Translate https://translate.google.com to help you understand the content) If it cannot help, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC>> click 'Save report to Desktop' >> find db_info_YYYYMMDD.zip on your desktop >> send us the zip file to look into the issue. Thanks.

Hello Theo Hesselink, I have sent you PM to solve your issue. @all, it is better to get online help at https://www.iobit.com/en/onlinefeedback-form.php?type=pro when it refers to your private message.

Hello MJ Ponsegrau, Sorry to hear that. What do you mean by " I've been forced to accepting the free version of all other ASC affiliated programs"? Please give us more details so that we can help you futher. Looking forward to hearing from you.

Hello Yaakov Hillel, Please get help refer to Have a great day.

Hello ATHANASIOS BARDOPOULOS, Please get transfer help directly from https://www.iobit.com/en/transferproduct.php Have a great day.

Hi Pedro Saturno Galdona, Sorry to tell you that some giveawaly license codes are limited. You can pay more attention to giveaway activties. Or get a special offer at https://www.iobit.com/en/store.php?ref=navi_icon Have a rgeat day.

Hi, There is a hint for each option. You can choose each option and see the hint below. Then you can select the one according to the hint. Our technicians say you can try the Basic option. Happy New Year!

Hi Please follow the steps below to open Performance Monitor to check again. Method 1: Go to ASC Settings > Click General Settings > Tick the item "Enable Performance Monitor and load at Windows startup > Click the OK button. Method 2: Right-click on the ASC icon in the system tray > Select Open Performance Monitor. If it disappear again, please follow the steps below to send the debug file to us via the email feedback@iobit.com for further checking. Download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Happy New Year!

Hi brunodo, Thanks for your reply. It is a bug in the program and it will be fixed in IObit Malware Fighter v10.1. Sorry for the currently inconvenience. Have a great day.

Hi chrisban35, Sincerely sorry to hear that. As we just had the holiday season, we are running many campaigns that offer the best price through out the whole year. Thus we want to all users don't miss the great offers. But 35 banners are exaggerated, right? Or something wrong? If any issues happens in the futhre, please feel free to tell me with related sreenshots.We will improve our product and service continuously.

Hi Sorry for the issue you encountered. Please follow the steps below to send the debug file to us via the email feedback@iobit.com for further checking. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Happy New Year!

Hi You can hover your mouse on each block and then you will see the hints for each block. The attached picture is for your reference. Happy New Year!

Hi We are sorry for that. When the issue appears, please follow the steps below and send us the debug file via the email feedback@iobit.com for further checking. Thanks ahead. Download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us. Happy New Year!

Hi Please refer to this post to solve it.